Rusty Wallace Honda - Service Center

Great local dealership No hassle, straightforward answers, honest dealership. My salesman, Jim Aycock, is the best I've ever dealt with. He was knowledgeable, friendly, help No hassle, straightforward answers, honest dealership. My salesman, Jim Aycock, is the best I've ever dealt with. He was knowledgeable, friendly, helpful, not pushy in any way. The finance specialist and service technicians were all helpful. I would highly recommend this dealership and my salesman, Jim Aycock. More

"The best TEAM around!!!!!" I just want to say that the team from Rusty Wallace Honda went well above and beyond to make me feel important and respected during my last transactio I just want to say that the team from Rusty Wallace Honda went well above and beyond to make me feel important and respected during my last transaction with them. It started in service and ended with a sale of a new CRV EXL. Randy Owens in service is tremendous and helped me, even on his day off. I felt that Randy had my back through the entire situation. Sean Baldwin was the salesman and he too went above and beyond to make sure I got exactly what I asked for and he wasn't pushy. Lisa Wallace, Travis Wolford, Chad Campbell, Jennifer Littleton and Junior Tefteller all were very enthusiastic, helpful and courteous. I love them all and would recommend them to anyone. I definitely will continue to purchase and have my vehicles serviced by Rusty Wallace Honda. More

Service Technician Sid Booth On Saturday, I went to Rusty Wallace Honda to have my car serviced and Sid Booth was my service technician. He is always so professional, explains ev On Saturday, I went to Rusty Wallace Honda to have my car serviced and Sid Booth was my service technician. He is always so professional, explains everything in detail and is my favorite at Rusty Wallace Honda. I had been poorly treated at Airport Honda and as I live in Maryville, I drive by that awful dealership to go to Rusty Wallace for service. They are the best! More

Service on December 10, 2016 On Saturday, December 10, 2016, I took my car to the Rusty Wallace Honda for the 15,000 mile service and the experience was wonderful. In October, I On Saturday, December 10, 2016, I took my car to the Rusty Wallace Honda for the 15,000 mile service and the experience was wonderful. In October, I had an unpleasant experience with Airport Honda's service department. I was left for two hours waiting on my car because the check tire pressure light was on. They weren't paying attention and the service manager left a very rude voice message on my phone. If my car broke down in front from Airport Honda, I would have it towed 30 minutes away to Rusty Wallace Honda. On Saturday at Rusty Wallace, I was prompted approached by Matthew who set up my service. I left and went to lunch with family. He called me as we were finishing and told me that the car was ready. When I returned to the dealership, Matthew was busy with another client and immediately Syd asked me if he could help me. (This is not the attention that I received at Airport Honda.) It was professional and a breath of fresh air in comparison. Rusty Wallace Honda, Matthew and Syd are fabulous! More

Service has gotten really bad I had my car serviced there Oct 5, 2016. Been taking my car there for 4 years and purchased it there. The service has gotten consistently worse. Bu I had my car serviced there Oct 5, 2016. Been taking my car there for 4 years and purchased it there. The service has gotten consistently worse. But yesterday was the worst and I will not return there. They have available service personnel to assist you that have no customers but they will redirect you to a busy service person just because when you called and made your appointment that person took the call. The person I was redirected to was on the phone so I had to wait until she was finished to get signed in. Also just the wait to get in the service bay is taking a long time because they are overloaded with service call because of the air bag recall. After I got signed in I was driven to work. I signed in at 8:30 am and was told at noon my car was only 30 minutes from being ready to retrieve. At 1pm I called and told service I needed to get my car back because I had a child that needed to be picked up at school. From that point forward I was redirected, told they would call me back -- which they did not and was only given my car back at 2:30 -- 30 minutes after my son should have been picked up as school. The car was ready but the service clerk I checked in with was out to lunch so they couldn't get me back to my car until she was back in the office -- even though they had 4 other service clerks just hanging around. Ridiculous that Honda thinks it's ok for people to wait and there time is not important and it's more important that you deal with only one service clerk. What happen to the "team work" mentality? Anyway - there are other service centers in Knoxville and I will use them in the future. More

Professional service provided by Jonathan The service provided was great. And Jonathan Hurst, the advisor, was very helpful and professional. He made the experience easier and kept me inform The service provided was great. And Jonathan Hurst, the advisor, was very helpful and professional. He made the experience easier and kept me informed regularly. More

service Our experience at Rusty Wallace Honda was very pleasant. The staff was friendly and very informative. We were really pleased with our visit. Highly re Our experience at Rusty Wallace Honda was very pleasant. The staff was friendly and very informative. We were really pleased with our visit. Highly recommended. More

As always, great service Sid Booth, Assistant Service Manager was my contact on my latest routine service. He treated me like an old acquaintance. Very friendly and helpful. T Sid Booth, Assistant Service Manager was my contact on my latest routine service. He treated me like an old acquaintance. Very friendly and helpful. Told me how everything went and what I need to keep an eye on. More

Service at Rusty Wallace Over the coarse of many years we have purchased 5 cars for our immediate family and for the in-laws. The service is impeccable. Randy Owens is the b Over the coarse of many years we have purchased 5 cars for our immediate family and for the in-laws. The service is impeccable. Randy Owens is the best! More

Excellent service I've been a regular customer (purchased my 3rd car from this dealership) and have been thoroughly pleased with the service I've received. Any issues I I've been a regular customer (purchased my 3rd car from this dealership) and have been thoroughly pleased with the service I've received. Any issues I've ever had were addressed and solutions were found quickly. One of main reasons for coming time and time again is Randy Owens. He is truly an asset for this dealership! More