Rusty Wallace Honda - Service Center

Service after sale. Travis Harrop was pleasure to deal with when we bought our new Accord, however the service after the sale was less to be desired. It has been over 30 Travis Harrop was pleasure to deal with when we bought our new Accord, however the service after the sale was less to be desired. It has been over 30 days since we purchased the auto and still have no license plate. multiple calls to dealer and nothing but run-around. This is the second car we have purchased from them and will most likely be the last. More

A rough Monday turned right around Everyone bent over backwards to help me and I can not say thank you enough! My oil leaked out of my car and they were so fast to get to it and not onl Everyone bent over backwards to help me and I can not say thank you enough! My oil leaked out of my car and they were so fast to get to it and not only that, the guys who fixed it were so sweet and explained everything to me. They charged me NOTHING and had me on my way in 20 minutes. Thank you all! Especially Nathan and Junior, you guys rock!!!!! More

Jr teffteller George Teffeteeller is the man. He has helped my a lot over the years .. thought a $100.00 down . He will do you right Thank you George Teffeteeller is the man. He has helped my a lot over the years .. thought a $100.00 down . He will do you right Thank you More

Inflexible and not friendly. It seemed like I was going to have a great experience based on the friendly and helpful contact with the receptionist who answers the phone. However, It seemed like I was going to have a great experience based on the friendly and helpful contact with the receptionist who answers the phone. However, from the moment that I walked up to the service rep, it was downhill from there. He was not friendly and certainly not accommodating. I used the term inflexible. He took his time even looking up from the computer and acknowledging me. There were no thank yous, appologies, or friendliness exhibited. More

Just a huge shout out to Jimbo Aycock for all his help during the recent recall on my Honda Civic!! Jimbo continues to provide excellent customer service after the deal is done. That is why I keep coming during the recent recall on my Honda Civic!! Jimbo continues to provide excellent customer service after the deal is done. That is why I keep coming back to RWH !!! Thanks again !! Steve Weaver More

I was impressed with the speed of the express service for the o[l ghange and tire rotation. also the fact that I did not have to make an appointment.The refreshments were nice also the o[l ghange and tire rotation. also the fact that I did not have to make an appointment.The refreshments were nice also More

People generally are more apt to complain on a review site than commend. It's sad. I love this dealership. I love the sales folks, the service staff, and the prices. The prices are very fair, and the site than commend. It's sad. I love this dealership. I love the sales folks, the service staff, and the prices. The prices are very fair, and they also managed to get me top dollar for my trade-in, which made the price even better. I've worked with a couple different sales folk, all very accommodating - showed me things in my price range with the options that were a "must have" for me and let me test drive every vehicle I wanted without a complaint (in fact, with a smile and good conversation). No pressure, nothing rushed, and they even stayed after hours once I made my final decision (yes, I'm one of "those" picky people that wants to make sure everything is JUST RIGHT before making a commitment). The first experience I had with them was with service. After buying a used Honda from another dealer, I took it to them for service. I was completely and totally blown away by the service department. They were the most helpful and accommodating service center I had ever been to (I'm a widow with a 2 year old, so people making things a little easier goes a long way with me). They made my appointments for times that were convenient for me, had what I needed in stock or ready by my appointment, and have either provided a loaner vehicle or entertained my daughter to the extreme while I've had to wait. The "drive feel" after getting it back was like being in a new vehicle each time - everything just worked. If they saw something that was a problem, I'd ask them to show me - the service technician would explain to me what was going on showing what on my van was a problem or soon-to-be problem (I'm not an idiot when it comes to cars, but I can pretend to be when it suits me). Every single person in the company has been nothing but friendly, helpful and over-accommodating. The service prices they charge are VERY fair for dealer standards and not once have I felt they tried to sell me any sort of service that wasn't needed (or soon to be needed). Because of the incredible experiences I had with service before my van got plowed, when I needed a new vehicle, I turned to them. The sales staff was amazing. I was a pain, but they were stellar and I actually enjoyed the whole buying experience. They let me take my time, discussed prices, other possible vehicles that had what I wanted in options, gave me the good bad and ugly - told me what dealership other used vehicles originally came from, and the history of the SUV/van. Not once did I feel even the least bit pressured into one vehicle over another. Overall, I came away feeling perfectly happy with my purchase. Since then, I've taken my Odyssey back for service a few times. Each time it's been nothing but a pleasure. In fact, I always feel 10 times better about my day after leaving the service center. I leave with a smile, my daughter leaves with a smile - their friendliness and courtesy is just downright contagious. The service center offers free wi-fi (and loaner iPads - they even have a couple with kids games), food/beverage, comfortable seating, a nice TV, a little room for the kids to play in complete with some toys (although my daughter prefers the showroom and the new cars). Everyone says hello as they walk by with a smile. They accommodate with loaner vehicles when service will take longer than an oil change. I really just can't say enough about these folks. They're downright awesome and by taking the time to write a good review for them - I hope others in the area will give them a chance. They really are the best of the best. More

I went to Rusty to get my oil changed. My hood latch had been loose for a while and I told them it was hard to open and I should do it. they said it was fine. When I got home and checked, I found my hood la been loose for a while and I told them it was hard to open and I should do it. they said it was fine. When I got home and checked, I found my hood latch had been broken off and put back together with zip ties. It also had immediately broken upon opening, so my car was stuck at home with a hood that wouldn't close. More