Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,411 reviews
April 29, 2024
Service was completed faster than time quoted when appointment was made. Service rep was friendly and helpful. appointment was made. Service rep was friendly and helpful. More
by SDBIERKAMP
Verified Customer
April 28, 2024
Very polished and professional. Had our car fixed and ready for pick up in a timely fashion Had our car fixed and ready for pick up in a timely fashion More
by JCSHARP12
Employees Worked With
April 28, 2024
Everything about the service on the car was preformed was very satisfactory. What was not satisfactory was while I was waiting on the service to be completed I received a phone call from a female car sales r very satisfactory. What was not satisfactory was while I was waiting on the service to be completed I received a phone call from a female car sales rep wanting to buy / trade my vehicle. She had to get my phone number from the service department scheduling to know that I was the service appointment when she called. I will not return to Rusty Wallace for any service, I have bought 3 new cars from Rusty Wallace but never again. I also will not Return to Rusty Wallace for anymore service OR ANY HARASSMENT FROM A SALES WOMAN / MAN WHILE GETTING MY CAR SERVICED. Nether me, or will my wife will be back. More
by curtisr225
Employees Worked With
I do not know a name
April 28, 2024
We have purchased two vehicles from this dealership. Used the same salesman and feel like we got a good deal both times! Used the same salesman and feel like we got a good deal both times! More
by lisa315
April 27, 2024
Great customer service! Always kind and accommodating. Always are good about giving updates throughout the process. Always kind and accommodating. Always are good about giving updates throughout the process. More
by jaserratt
April 27, 2024
Repeat customers! Great folks to deal with. We have purchased 2 vehicles from Greg Taylor, fantastic guy Great folks to deal with. We have purchased 2 vehicles from Greg Taylor, fantastic guy More
by bdunn1262
April 26, 2024
Cody was awesome! Explained everything very well & worked to get me out of there quickly! Explained everything very well & worked to get me out of there quickly! More
by Alliethompson
April 26, 2024
Good service and our sales man was Terry and he was great it was very quick it was very quick More
by JENNIFERLAWSONDRS
April 26, 2024
Everyone we have met at Rusty Wallace KIA have been very kind and attentive to me. kind and attentive to me. More
by PLAGIOCLASE
Employees Worked With
April 26, 2024
Check in was flawless and easy. Service was done quickly and efficiently. The waiting area was clean and comfortable with dress coffee and snacks. The only negative is the “car wash Service was done quickly and efficiently. The waiting area was clean and comfortable with dress coffee and snacks. The only negative is the “car wash” and I use that term loosely, was extremely bad. My car was actually dirtier when my car was returned than when I checked in. More
by JEFFTEMPEST1
