Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rusty Wallace Kia Alcoa
Louisville, TN
6,379 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews By Type
Showing 6,380 reviews
May 17, 2021
Complete Professional Staff. The Service Center is Second to None! They are All Extremely Knowledgeable, courteous and helpful. They never cease to continue to be concerned with Customer Care! to None! They are All Extremely Knowledgeable, courteous and helpful. They never cease to continue to be concerned with Customer Care! More
by SCSD129
Verified CustomerEmployees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
Helpful May 17, 2021
Jenna was awesome and she is very knowledgeable about cars. We went there for a oil change and it took longer than expected but good conversation and free snacks made it tolerable. cars. We went there for a oil change and it took longer than expected but good conversation and free snacks made it tolerable. More
by RDC500
Employees Worked With
Jenna Mayes
May 17, 2021
Jenna got me in one one day notice. Competent employee and although it took a while to get done, happy with your service dept. Sales department is horrible... could not get anyone to get off butt and h and although it took a while to get done, happy with your service dept. Sales department is horrible... could not get anyone to get off butt and help even though I went to the sakes area 3 times. Inexcusable! No wonder you have so many unsold cars on the property. More
by JOESIMPSON
Employees Worked With
Jenna Mayes
May 17, 2021
Haven't had a bad experience yet with this location. Worked with what our budget was and got exactly what we were looking for. Thanks Bill! Worked with what our budget was and got exactly what we were looking for. Thanks Bill! More
by michaelknabb32
May 17, 2021
All three people with whom we dealt, Will ,Bill and Denise, were very thorough and made the transaction very easy. They were prepared for us the minute we got there. Denise, were very thorough and made the transaction very easy. They were prepared for us the minute we got there. More
by PHILDANGEL
May 17, 2021
Everyone was very cordial, as well as knowledgeable. When we toured the service department, the folks were helpful in explaining available services whenever we need them. Greg Taylor was awesome to wor When we toured the service department, the folks were helpful in explaining available services whenever we need them. Greg Taylor was awesome to work with, and made sure we know our relationship with him has just begun. More
by danandjan140
May 15, 2021
I asked to have tires rotated as well as my regular maintenance service. They did not do this. Disappointed however the person I dealt with was very kind and nice to me. maintenance service. They did not do this. Disappointed however the person I dealt with was very kind and nice to me. More
by VDagnan
Employees Worked With
Corey Husketh
May 15, 2021
Went to have my car serviced. They did a good job, But since have called three to four times a weeks trying to sell me a car. If I needed a car I would buy one. Tired of being harassed to get a car. since have called three to four times a weeks trying to sell me a car. If I needed a car I would buy one. Tired of being harassed to get a car. More
by trek fan
Employees Worked With
Jenna Mayes
May 15, 2021
Everyone we dealt with was great! Very friendly and welcoming staff. Court did his due diligence to ensure we got the best deal and vehicle welcoming staff. Court did his due diligence to ensure we got the best deal and vehicle More
by HARRISON.M.KENDRICK
May 14, 2021
The entire team worked together to make buying my new car a pleasant experience. I never felt like I was being pushed to purchase a car. They were honest, sincere, helpful, and knowledgable about the vehicle a pleasant experience. I never felt like I was being pushed to purchase a car. They were honest, sincere, helpful, and knowledgable about the vehicles. I would reccommend this dealership to everyone. More
by CRISSY
Employees Worked With
Other Employees :
I wish I coyld remember manager and finance gentlemen's names. They were awesome. Josh delivered my car to me and he was wonderful. Thanks to each of you fir making this experience great!, Brandon Chaffins
