Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rusty Wallace Kia Alcoa
Louisville, TN
6,410 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,410 reviews
July 10, 2019
10/10 recommended Everyone is really friendly and they have a nice waiting area for customers. Plus FREE drinks & snacks who doesn’t love free stuff? Overall great ex Everyone is really friendly and they have a nice waiting area for customers. Plus FREE drinks & snacks who doesn’t love free stuff? Overall great experience wouldn’t trust anyone else with my vehicle. More
by brittneymingie
Verified CustomerEmployees Worked With
DUANE GIBBS
July 10, 2019
Initial service on new vehicle Had the first service (oil change, tire rotation etc). Very courteous service personnel. I had to wait a while but I didn’t have an appointment, just Had the first service (oil change, tire rotation etc). Very courteous service personnel. I had to wait a while but I didn’t have an appointment, just stopped by to make appointment and they worked me in. Even washed it for me. More
by IVANKENNEDY62
Employees Worked With
DUANE GIBBS
July 10, 2019
Always Top Notch! I love and appreciate that, even when I don't have an appointment, I'm greeted with a smile, listened to attentively, and treated kindly, not just as I love and appreciate that, even when I don't have an appointment, I'm greeted with a smile, listened to attentively, and treated kindly, not just as another customer. I Love My KIA (my 3rd), and I love 'my' dealership and their staff! More
by CCRIDER.6
Employees Worked With
DUANE GIBBS
July 09, 2019
Good service Everyone was super nice and seemed to really want to help with my issues. They were informative, helpful, and I don’t mind at all driving to Alcoa to Everyone was super nice and seemed to really want to help with my issues. They were informative, helpful, and I don’t mind at all driving to Alcoa to get service at this service center, especially since there are other places much closer. More
by TRLAWSON87
Employees Worked With
Chris Palumbo
July 09, 2019
It was a ”No Brainer" Got a great deal on a great ride. This is the third car We've bought from this dealer. They have always helped us get what we want! Thanks Rusty Walla Got a great deal on a great ride. This is the third car We've bought from this dealer. They have always helped us get what we want! Thanks Rusty Wallace Kia in Alcoa! Thanks Garry King. More
by TNLAUREL3
Employees Worked With
July 09, 2019
Gret experience Tyler knee all about the car, did a great job telling me about the car and the features, figured out and found the model I wanted without me even know Tyler knee all about the car, did a great job telling me about the car and the features, figured out and found the model I wanted without me even knowing what it was, and was great to work with. More
by MLANE2
Employees Worked With
July 08, 2019
Scheduled an appointment and returned on time Great team, explained everything, and I appreciate the professionalism of the service team. Everything went on time and as scheduled, which was impre Great team, explained everything, and I appreciate the professionalism of the service team. Everything went on time and as scheduled, which was impressive given the number of customers that showed up. More
by LD Soul Owner
Employees Worked With
DUANE GIBBS
July 08, 2019
Oil change and had to order abtaik light assembly Oil change for my 2015 Kia Optima plus I had to order a tail light assembly it was explained well and said it would be about a couple of days! Oil change for my 2015 Kia Optima plus I had to order a tail light assembly it was explained well and said it would be about a couple of days! More
by Coffin
Employees Worked With
Other Employees :
Not sure all of them are awesome, Matt Fisher, Jenna Mayes
July 07, 2019
Great customer service Jenna provided me great customer service called me and kept me updated on everything that was going on She probably provided the best customer service Jenna provided me great customer service called me and kept me updated on everything that was going on She probably provided the best customer service I've had at any dealership More
by msblondell1208@gmail.com
Employees Worked With
Jenna Mayes
July 07, 2019
Solomon As a repeat customer I am not only spoken to as a client but as a family member. The staff at Rusty Wallace KIA is second to none. As a repeat customer I am not only spoken to as a client but as a family member. The staff at Rusty Wallace KIA is second to none. More
by Anthony
