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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
June 28, 2019
Overall friendly staffing and prompt on helping you I felt like my time mattered to the associate. Even though I knew which vehicle I wanted, I wasn't steered away from my choice. Everything went fair I felt like my time mattered to the associate. Even though I knew which vehicle I wanted, I wasn't steered away from my choice. Everything went fairly smooth and I didn't feel intimidated or pressured. More
by SHEABABE22
Verified CustomerEmployees Worked With
June 27, 2019
Not satisfied Car had noise in the dash brought in for evaluation mechanic said though noise was caused by something in back of car. Made appt, brought car in 7:30a Car had noise in the dash brought in for evaluation mechanic said though noise was caused by something in back of car. Made appt, brought car in 7:30am, we had to call at 3:30pm to get answers. Was told dealer though issue was frame around license plate but they had removed and test drove car. Explained again the sound was in the dash and arranged to leave car another day. Called at 3pm next day and still no answer, was told dealer will call at 4pm with answer but received no call. Wife went by at 4:45 and same diagnosis (frame around license). Wife brought car home (with frame still around license) and noise still present. Will take car to a different dealer in area More
by BBANKS1
Employees Worked With
Matt Fisher, Chris Palumbo, Jenna Mayes
June 27, 2019
GREAT followthrough go sales. We have bought several new cars through our lifetime from several different brands let alone dealerships. Rusty Wallace supassed all others. GREAT ori We have bought several new cars through our lifetime from several different brands let alone dealerships. Rusty Wallace supassed all others. GREAT orientation to the car, plesent and informative people throughout the process, good trade in value and an outstanding warranty for the powertrain. More
by KENANDKARENROOT
Employees Worked With
June 27, 2019
Knowledge and friendly I have been very happy with my experience. Everyone has been kind and professional throughout. I am grateful for everyone and the fact I have been mad I have been very happy with my experience. Everyone has been kind and professional throughout. I am grateful for everyone and the fact I have been made to feel comfortable to ask questions. More
by ANN.THOMPSON
June 26, 2019
Computer update Making an appointment is super easy online. The wait time isn't all that bad either for a big dealership. Everyone I interacted with was very friendly Making an appointment is super easy online. The wait time isn't all that bad either for a big dealership. Everyone I interacted with was very friendly as well. More
by LBATY77
Employees Worked With
Jenna Mayes
June 26, 2019
Service I have been bringing my car to Rusty Wallace since I bought it in 2017. Always great service and people have been very respectful, also they make sure I have been bringing my car to Rusty Wallace since I bought it in 2017. Always great service and people have been very respectful, also they make sure that you are comfortable. I have told others to go to Rusty Wallace Kia. I'm NOT disappointed with the service at all. I will come back. More
by Charlena
Employees Worked With
Matt Fisher, Chris Palumbo, Jenna Mayes
June 26, 2019
Taken care of I was completely taken care of by Gary and Brian! I definitely be a repeat customer. Even in the rain, the employees were super excited to help me out I was completely taken care of by Gary and Brian! I definitely be a repeat customer. Even in the rain, the employees were super excited to help me out More
by Mridenour
June 26, 2019
Work on my engine. Jenna was very friendly and extremely informative of what service was completed on my vehicle. I really enjoyed how she took a little extra time to go Jenna was very friendly and extremely informative of what service was completed on my vehicle. I really enjoyed how she took a little extra time to go everything when I picked up my vehicle yesterday. More
by jbales0
Employees Worked With
Jenna Mayes
June 25, 2019
Service was timely and Matt, service rep, kept us informed, answered any questions and went over items on our inspection. Would definitely recommend this dea was timely and Matt, service rep, kept us informed, answered any questions and went over items on our inspection. Would definitely recommend this dealership for sales and service. More
by HCarr
Employees Worked With
Matt Fisher
June 25, 2019
Quick and Courteous Great experience. Jenna was very helpful, and she listened to all of my concerns. The waiting room was pleasant, and I was able to use the free wifi w Great experience. Jenna was very helpful, and she listened to all of my concerns. The waiting room was pleasant, and I was able to use the free wifi while my car was being serviced. I left very satisfied with the service as well as a free car wash. More
by UTK_poet9
Employees Worked With
Jenna Mayes
