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Rusty Wallace Kia Alcoa
Louisville, TN
6,385 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,385 reviews
June 15, 2019
Was not pleased at all. I was badly disappointed with this service visit.My appointment was at 3:30pm.i arrived at 3:20pm. For a oil change and tire rotation I was there till I was badly disappointed with this service visit.My appointment was at 3:30pm.i arrived at 3:20pm. For a oil change and tire rotation I was there till 5:40 pm. Was not informed about my vehicle not once was offered courtesy transportation. This is no way to do customer service. More
by Melann57
Verified CustomerEmployees Worked With
did not know names.
Helpful June 14, 2019
Great job The girl that wAited on me was very nice and knowledgeable and professional. I trust the oil and tires were taken care of appropriately as the wait wa The girl that wAited on me was very nice and knowledgeable and professional. I trust the oil and tires were taken care of appropriately as the wait was rather long. BTW ur chairs n the waiting room are gross. More
by RMM
Employees Worked With
Jenna Mayes
June 14, 2019
Good service Went in to look at a new vehicle, everyone was pleasant and there wasn't any pressure to buy. I ended up buying a new vehicle and the whole process we Went in to look at a new vehicle, everyone was pleasant and there wasn't any pressure to buy. I ended up buying a new vehicle and the whole process went smoothly. More
by mwestep
June 14, 2019
Went in for a brake repair I was having a "shaking on braking" issue...they told me it was a bad brake caliper. Fixed it under warranty, plus went the extra mile to machine the I was having a "shaking on braking" issue...they told me it was a bad brake caliper. Fixed it under warranty, plus went the extra mile to machine the rotors. All without hassle or question...just took care of it! Awesome... More
by Gkessler
Employees Worked With
Matt Fisher, Chris Palumbo
June 14, 2019
Service Visit Duane Gibbs was our Advisor! He was excellent! He kept us informed! He was there as soon as our car was done, he explained everything and walked us to Duane Gibbs was our Advisor! He was excellent! He kept us informed! He was there as soon as our car was done, he explained everything and walked us to our car!!!! Great job Duane!!!! More
by ANNEMULLINS2019
Employees Worked With
Duane Gibbs
June 14, 2019
Fast, friendly service. Tyler Kitts was very patient with me. He was able to answer all my questions. Brian Kitts was able to finalize my purchase in less time than I have ev Tyler Kitts was very patient with me. He was able to answer all my questions. Brian Kitts was able to finalize my purchase in less time than I have ever bought a car. When, I brought my new car in for the sensor they ordered, service was fast and friendly. Even got a free refrigerated coke! More
by JOHNSON.ALICIAK
June 14, 2019
Good job Made appointment to have oil changed Service agent was very friendly and helpful Offered snacks and coffee or sodas Car was washed service agent Made appointment to have oil changed Service agent was very friendly and helpful Offered snacks and coffee or sodas Car was washed service agent walked me out to my car Very helpful More
by JEANGREEN2326
Employees Worked With
Jenna Mayes
June 12, 2019
Good customer service They were very helpful and friendly with me. They had good on getting my car done in a timely manner. I would recommend them to anyone They were very helpful and friendly with me. They had good on getting my car done in a timely manner. I would recommend them to anyone More
by Amandakay13@
Employees Worked With
Chris Palumbo, Jenna Mayes
June 11, 2019
Purchasing my new Kia Optima was an enjoyable experience. Mr. King knew all about the car and did a great job telling me about all the features. He was very knowledgeable and straight forward. Mr. King knew all about the car and did a great job telling me about all the features. He was very knowledgeable and straight forward. More
by JUDY.BOLING88
June 10, 2019
Always a pleasant experience..And get in and out quickly Service is always great. Staff is professional yet friendly. Waiting area is clean. I feel they do a good job and I trust their opinion on what needs Service is always great. Staff is professional yet friendly. Waiting area is clean. I feel they do a good job and I trust their opinion on what needs to b done More
by 2MANER0329
Employees Worked With
Matt Fisher
