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Rusty Wallace Kia Alcoa
Louisville, TN
6,381 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,381 reviews
September 11, 2018
Good customer service Received automated call for maintenance so assumed it was covered by warranty but when picking up car I had to pay for the service which was fine.. B Received automated call for maintenance so assumed it was covered by warranty but when picking up car I had to pay for the service which was fine.. BUT should have been told in advance More
by Dawn
Employees Worked With
Christopher nunley? (Advisor)
Helpful September 08, 2018
The gentleman that took care of me and my car is awesome! Again, the gentleman that took care of me and my car is awesome! Very pleasant and efficient. I am always taken very good care of at Rusty Wallace Ki Again, the gentleman that took care of me and my car is awesome! Very pleasant and efficient. I am always taken very good care of at Rusty Wallace Kia service department. More
by WYATTSG
Verified CustomerEmployees Worked With
I dont remember his name who took care of me, but he was the greatest!
September 08, 2018
My car was pulling to the right I call in and have them to check to see why it was pulling . They fix the problem. Thank you very much for your support and Service I call in and have them to check to see why it was pulling . They fix the problem. Thank you very much for your support and Service More
by DEESILER2
Employees Worked With
Matt. Very good service respectable person good salesman
September 08, 2018
Great service I went for a oil change and tire rotation. They offered free car wash and it was done in less than an hour. Great service😊 I went for a oil change and tire rotation. They offered free car wash and it was done in less than an hour. Great service😊 More
by BURGESS1
September 07, 2018
15,000 mile service The service at Kia in Alcoa has always been fast and friendly. They even washed my car for me! I would highly recommend them. We bought our car new th The service at Kia in Alcoa has always been fast and friendly. They even washed my car for me! I would highly recommend them. We bought our car new there and it is the only place it will go to be worked on. More
by PEN31624
September 07, 2018
Best car buying experience ever They have to be the nicest, easiest to work with dealerships ever. No bickering with numbers, in and out with a new care in less than 2 hours. That’s They have to be the nicest, easiest to work with dealerships ever. No bickering with numbers, in and out with a new care in less than 2 hours. That’s including test driving 3 . Our salesman Bill Raybourne was one of the best, knowledgeable sak s people ever talked with More
by Kimbo
September 07, 2018
Kris ammons was very helpful and wonderful. Super friendly Very friendly and knowledgeable dealership. Very reasonable prices and very wonderful. I would definitely recommend this wonderful, friendly dealershi Very friendly and knowledgeable dealership. Very reasonable prices and very wonderful. I would definitely recommend this wonderful, friendly dealership to all my family and friends More
by CLANIER0
Employees Worked With
Kris Ammons
September 07, 2018
Service dept We have been well pleased with the service department. The staff is very helpful and always courteous. Always get our vehicle in fast and wait has nev We have been well pleased with the service department. The staff is very helpful and always courteous. Always get our vehicle in fast and wait has never been long. Would highly recommend this service department. More
by JOANN.CHAMBERS
Employees Worked With
Bryon Anderson
September 06, 2018
Great service I always have great service at this dealership. They greet you immediately and walk you to your car when finished. I will continue to use this dealer I always have great service at this dealership. They greet you immediately and walk you to your car when finished. I will continue to use this dealership. More
by SUSANWEBB1410
Employees Worked With
Bryan Johnson
September 05, 2018
Crank sensor replacement Great service as always! Very friendly, walked me to my car to ensure a good start, great listening skills while explaining my problem for service Great service as always! Very friendly, walked me to my car to ensure a good start, great listening skills while explaining my problem for service More
by eberly_3294
Employees Worked With
Bryan
