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Rusty Wallace Kia Alcoa
Louisville, TN
6,340 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,340 reviews
August 19, 2018
GRT place They try there darnest next to get U what u want. Grt team work. Can't remember names but they knew their job. Thxs all. They try there darnest next to get U what u want. Grt team work. Can't remember names but they knew their job. Thxs all. More
by XPATCHES84x
Verified CustomerEmployees Worked With
Can't remember. But were grt, Kris Ammons
Helpful August 19, 2018
Bill was the best. Bill was kind and understanding. He did not rush me or push me into a deal. I bought a car and was in an accident that totaled it. With the help of my Bill was kind and understanding. He did not rush me or push me into a deal. I bought a car and was in an accident that totaled it. With the help of my insurance and Bill i was in a new car in 5 days. Will always use them. More
by JULIEANNGREEDY
August 19, 2018
Oil change / tire rotation Done in a hour and they even washed my car! Even ask to check the gas cap that was sticking. The fixed it and no charge Done in a hour and they even washed my car! Even ask to check the gas cap that was sticking. The fixed it and no charge More
by travelingwolf2
Employees Worked With
Jeff
August 18, 2018
Shocked, and I wasn't even the customer. I went with a friend to Rusty Wallace Kia in Alcoa. I was beyond impressed with the service she received. Greg Taylor went above and beyond to show he I went with a friend to Rusty Wallace Kia in Alcoa. I was beyond impressed with the service she received. Greg Taylor went above and beyond to show her as many cars as he needed to. So that she would make the best possible decision that would put her in a car perfect for her. She test drove 3 different cars and looked at a total.of 5 different ones. He never once seemed aggaravated to have to spend his entire morning helping her. He ask her what she would be using the car for, what features were important to her. And the most impressive, she gave him a budget of where she wanted her payment to be. And he did not try one time to show her a car that was above the budget she wanted to stay in. After what neared 5 hours of her test driving, asking questions, and finally making a decision she bought a car that she absolutely loves. I was absolutely blown away at the care and attention that Greg and the other staff at Rusty Wallace offered to my friend. I will definitely keep them in mind if I ever decide to purchase a newer car. More
by FeliciaO
Employees Worked With
August 18, 2018
Good Service Service was good. I missed my appointment thought is was later but they took me anyway was very thankful and very happy with service. I never give e Service was good. I missed my appointment thought is was later but they took me anyway was very thankful and very happy with service. I never give excellent reviews due to there are always ways to improve. More
by cranfield.sheila
August 18, 2018
Cool Service The staff was very friendly, and he answered all of my questions. There were plenty of snacks available. I was working, so it was great to have WiFi. The staff was very friendly, and he answered all of my questions. There were plenty of snacks available. I was working, so it was great to have WiFi. More
by MBUTLE10
Employees Worked With
Bryan Johnson
August 18, 2018
Oil change and tire rotation Got in quickly for an oil change and tire rotation! Thank you! There was even snacks while I waited! Everything was clearly explained and I was not Got in quickly for an oil change and tire rotation! Thank you! There was even snacks while I waited! Everything was clearly explained and I was notified of upcoming repairs that will be needed. More
by RTOBY
Employees Worked With
Service
August 18, 2018
Excellent experience! Highly recommend! BJ, Brandon,Clay and Jenna were so helpful and friendly! By far the easiest car buying experience. The entire team went above & beyond for us! BJ, Brandon,Clay and Jenna were so helpful and friendly! By far the easiest car buying experience. The entire team went above & beyond for us! More
by Ashley Y
Employees Worked With
Other Employees :
Jenna, Clay, Brandon Chaffins
August 18, 2018
Very friendly and honest Will definitely recommend this dealership to friends and family for their honesty friendliness and quality of the vehicles they sale here. It’s defin Will definitely recommend this dealership to friends and family for their honesty friendliness and quality of the vehicles they sale here. It’s definitely got my future business More
by rickgray66
Employees Worked With
August 17, 2018
Quick and easy There was only a shot time to wate Service was excellent they even ask us if we wanted to have the car wash love coming to this Rusty Wallace Dealer F There was only a shot time to wate Service was excellent they even ask us if we wanted to have the car wash love coming to this Rusty Wallace Dealer Friendly and polite and they really.care about the customers and they explain everything that they did Hreat Job!!!! More
by the.telegdys
Employees Worked With
Perry Graves/ the first service guy at the first desk
