Rusty Wallace Kia Alcoa

BETTER BEWARE OF BJ & SALESTEAM Let me preface my review with I have purchased two Kia vehicles (Soul and Optima) from Ted Russell Kia in Knoxville, TN and I am a huge Kia fan and su Let me preface my review with I have purchased two Kia vehicles (Soul and Optima) from Ted Russell Kia in Knoxville, TN and I am a huge Kia fan and supporter of the product. If you are looking to purchase a Kia vehicle, my advice to you is to shop somewhere other than the Rusty Wallace Kia in Alcoa, TN. I went to that dealership in May of 2016 and test drove a 2017 Kia Sportage with a salesman by the name of "B.J." He said he couldn't sell me a car until I had $3,000 to put down on the Sportage. So.... I contacted B.J. this week (8-8-16) to let him know I had the money. The long and short of the situation is that B.J. said he couldn't make the deal work. Nothing financially has changed with me since May except that my financial situation and credit score have improved which should make things better. B.J. also told me that I must have been looking at the 2016 Kia Sportage because the 2017 didn't come out until June or July and that was the reason things had changed. However, I know for a fact that he and I test drove a 2017 Kia Sportage with B.J. in the car. I also know that the 2017 Kia Sportage came out in December 2016. The bottom line is B.J. is a liar and a very unavailable salesman. The Rusty Wallace Dealership in Alcoa, TN supports BJ so I now have little to no respect for them as well. Let me mention here that the service department at Rusty Wallace Kia in Alcoa is EXCELLENT. I just wouldn't buy a vehicle from them. More

Best Car Buying Experience Ever! My husband and I purchased our first KIA Sorento in 2014. We were very impressed by our salesman, Dean DeChaine, as well as Rusty Wallace KIA as a co My husband and I purchased our first KIA Sorento in 2014. We were very impressed by our salesman, Dean DeChaine, as well as Rusty Wallace KIA as a complete dealership with a lot of integrity. We returned to that dealership, and to Mr. DeChaine to purchase a new KIA Soul in 2016. Once again, the friendly, professional and low key vibe made us feel comfortable, and not pressured at all. We got exactly the car we wanted, and we were treated warmly, with respect and a lot of kindness. My husband had been looking for a particular pre-owned truck and although he thought it was unlikely that he would find it, there it was sitting in the KIA parking lot; the exact truck! What started out as a purchase of my KIA Soul ended up with us buying two vehicles. We couldn't be happier, and we are very thankful to our salesman, Dean DeChaine, our Sales Manager, Jake Bull, and the entire Rusty Wallace KIA Team. We sincerely appreciate all of their commitment to their customers and quality of service. More

BUYER BE WARE My daughter being 19 was excited to purchase a new car on her own!! They over charged her almost 5000 on her car.. So I highly recommend looking at al My daughter being 19 was excited to purchase a new car on her own!! They over charged her almost 5000 on her car.. So I highly recommend looking at all your paper work! They supposedly Gave her 5000 on her car as a trade in.. Instead she basically gave her car to them and they doubled all there finance charges,they added after market stuff to her paper work mind you she has a basic car with nothing extra not even cruise. Please don't trust Chuck after you purchase the car and your very unhappy he will tell you there is nothing he can do to help you! Now to get a lawyer and see what we can do with this mess! Thanks for nothing Rusty Wallace Kia we will never be back and I will let everyone I know to not buy a car from here! More

Satisfied customers My husband and I decided to look at Kia's before we purchased a "new to us" vehicle. We were interested in purchasing a used car. All the staff and sa My husband and I decided to look at Kia's before we purchased a "new to us" vehicle. We were interested in purchasing a used car. All the staff and sales personnel at Kia, Alcoa were very knowledgeable about their inventory and attentive to our needs and many questions. We were interested in and subsequently purchased a 2014 Sorento. Although, before we made our final decision, we were shown several models to ensure we received the vehicle suited to us. Thank you Adam Fair for the patience and understanding as we discussed several options. Love our Kia! More

Service Department Took my 2013 KIA in for a engine check light. I was told that my battery caused the engine check light to come on. Would cost around $160 dollars to r Took my 2013 KIA in for a engine check light. I was told that my battery caused the engine check light to come on. Would cost around $160 dollars to replace battery and labor. I passed. Came home and checked my battery with a volt meter. In cause you are wondering if I know how to read a meter, I am an electrician. The battery read 12.4 volts with no load, started read 10.9 volts, running at 14.8 volts which shows the battery and all electrical parts working. Turn on all equipment on the car, volts read at 14.7 volts. You tell me my battery caused the engine check light to come on. The cause was I had not tighten the gas cap. Error code P0455. Auto Zone reset the error and have no came back. So my advice is: to keep your eyes open and both both hands on your money if you have to deal with the service department. You are fore warn. More

Excellent customer service! BJ McNeely at the Alcoa highway location was awesome. He really seemed to care about what I wanted, which is so rare. Brian went above and beyond to g BJ McNeely at the Alcoa highway location was awesome. He really seemed to care about what I wanted, which is so rare. Brian went above and beyond to get me approved and into a car on the same day. I didn't think I could get financed, but Rusty Walkace Kia got me into a 2011 Kia Soul in only a couple hours. I would definitely recommend them, especially if you're a first time buyer! I'm definitely satisfied with my experience. More

Great Dealership and no pressure during purchase Had and excellent experience with Salesman and finance department. David Autry explained everything about the car and how to operate each function on Had and excellent experience with Salesman and finance department. David Autry explained everything about the car and how to operate each function on the car. He also told me that I could come back if I had any questions. Finance Department had everything ready for me when I got there and explained all of my options as it related to the warranty. More

Service department TOP NOTCH couldn't ask for anything more. Was traveling on vacation when wiper motor went out in summer rains, coming from South Carolina. Called dealer in every town from Columbia sc to Knox Was traveling on vacation when wiper motor went out in summer rains, coming from South Carolina. Called dealer in every town from Columbia sc to Knoxville, service from Rusty Wallace said they could get a part to fix and get me in first thing in the morning as it was 30 minutes before closing when we talked and I was just outside Asheville. First thing next morning they got me in and fixed to go, everybody very kind and helpful. I only wish we had a dealer with this service in Charleston. Thank you all very much. Dany Kapp Charleston SC More

Excellent Dealer The best car buying experience! wonderful salesman David Autry! I will recommend this dealer to anyone looking to buy a vehicle. With many thanks. It The best car buying experience! wonderful salesman David Autry! I will recommend this dealer to anyone looking to buy a vehicle. With many thanks. It was so nice no pressure and they care about the customer. More

Amazing! My fiance and I went to Rusty Wallace Kia a few months ago and looked at the inventory on the lot. We decided on a car but chose to wait until we save My fiance and I went to Rusty Wallace Kia a few months ago and looked at the inventory on the lot. We decided on a car but chose to wait until we saved up a decent down payment. After saving and talking to David Autry we decided it was time to make a deal. David made it so easy and stress free. I would definitely recommend everyone to go and do business with him! We are extremely grateful for all he did for us. We are forever customers. More