Rusty Wallace Kia Alcoa

Terry was very nice and helpful. They worked with us to find the right car They worked with us to find the right car More

My technician was very friendly and knowledgeable. I needed to just drop my car off and pick it up later and she worked with me to make it possible. I needed to just drop my car off and pick it up later and she worked with me to make it possible. More

Always does a great job and very friendly with informative service people.. in and out in no time. informative service people.. in and out in no time. More

For the past twelve years that I have been bringing my vehicle to this dealership, I have never had one bad experience. If a repair is discovered that needs to me made, they advise me if it's something th vehicle to this dealership, I have never had one bad experience. If a repair is discovered that needs to me made, they advise me if it's something that requires attention immediately (as in that day) or to schedule another appointment at my convenience. I never felt pressured at all. I have always been allowed to go see my vehicle during a routine maintenance visit or while it is up on the rack if they find something wrong. And they actually take the time to educate me on the situation and offer better preventative practices. Being that the area population is growing rapidly, I have noticed that their appointment times are very tight these days. For this most recent appointment, the next available appointment was six weeks out but that's the cost of business in this area and I definitely do not see this as a bad thing on their part. I do know first-hand that if I had an emergency, they will do their best to get me in even if it means they have to keep my vehicle for a day or so. Keep up the great work! More

Garry was great to work with. He listened to what our needs were and did not try to up-sale us to something we did not need. He listened to what our needs were and did not try to up-sale us to something we did not need. More

Class action suit about my 2021 Kia Forte was not disclosed. Trouble with insurance policy. disclosed. Trouble with insurance policy. More

Skylar and all of service was so helpful, commutative and just overall fantastic! I love Rusty Wallace Kia and will continue to work with them with any vehicles I purchase. Very happy with the service I hav just overall fantastic! I love Rusty Wallace Kia and will continue to work with them with any vehicles I purchase. Very happy with the service I have had. More

Very clean friendly service do w o. A timely fashion. Once finished asked if I wanted my car washed ! Excellent! A timely fashion. Once finished asked if I wanted my car washed ! Excellent! More

As usual my visit to the service center was I think as good as it gets, service rep as always was friendly, professional, and very knowledgeable. I arrived at my scheduled time and was promptly taken car good as it gets, service rep as always was friendly, professional, and very knowledgeable. I arrived at my scheduled time and was promptly taken care of. The time she gave me when my Kia would be ready was on point. The technicians who did the actual job again were very good for I have never had to bring my car back because I felt it wasn't worked on properly. Great job all the way around. More

Rusty Wallace Kia on Alcoa Highway gave me a food deal on my vehicle and have been very attentive in following up after the sale. my vehicle and have been very attentive in following up after the sale. More