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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
June 07, 2023
I was very pleased with this dealership. They had plenty of stock and I was able to find exactly what I was looking for! They had plenty of stock and I was able to find exactly what I was looking for! More
by lizard00
Verified Customer
June 07, 2023
Very kind staff, greets you as soon as entering the front door. AJ is amazing! door. AJ is amazing! More
by melaniebaggett310
June 07, 2023
Was very easy and quicker fairly comfortable waiting area and snacks were a big plus and snacks were a big plus More
by taxman2019
Employees Worked With
Other Employees :
Aj my sales person , Jenna Mayes
June 07, 2023
All personnel were very helpful, kind and listened to my problem with my car and didn’t make me feel like a “dummy” because I didn’t know anything. problem with my car and didn’t make me feel like a “dummy” because I didn’t know anything. More
by RHYNEPENNY22
Employees Worked With
NICK JOHNSON
June 03, 2023
ALWAYS above expectations! I feel actually valued... Service is unparalleled. I have 4 Kias & owned many! I feel actually valued... Service is unparalleled. I have 4 Kias & owned many! More
by Tiawellsc21
Employees Worked With
Other Employees :
NICK JOHNSON
May 31, 2023
Staff in the service dept has been friendly and honest. I do not like a survey that requires minimum word counts like this one. I said all i needed in the first 10 words used. So to be annoying: blah blah I do not like a survey that requires minimum word counts like this one. I said all i needed in the first 10 words used. So to be annoying: blah blah blah. Blah blah blah blah blah blah. Blah blah blah. And blah? More
by nolenk
Employees Worked With
May 31, 2023
Great customer service and listens to what you want and not pushing you for something else. Working with you hard to make a good deal for you. not pushing you for something else. Working with you hard to make a good deal for you. More
by LGULBRANDJR
May 31, 2023
Always great service. Was provided a loaner car while I waited. It was much appreciated. Was provided a loaner car while I waited. It was much appreciated. More
by cathyn
Employees Worked With
May 31, 2023
The service center wasn't too good on May 18, 2023 my car leaked oil and had to take it back out there on May 22 so they could fix it. Messy tech spilled oil and didn't clean it up thank goodness that was al leaked oil and had to take it back out there on May 22 so they could fix it. Messy tech spilled oil and didn't clean it up thank goodness that was all it was. But it was still a pain to have to keep an eye on it and clean up the garage floor where it had leaked. More
by Sassy girl
Employees Worked With
NICK JOHNSON
May 30, 2023
We were met by a very friendly young man who quickly got our information, showed us the waiting area and got our Sorento into the garage to have the recalls taken care of. I am so relieved to have this sec our information, showed us the waiting area and got our Sorento into the garage to have the recalls taken care of. I am so relieved to have this security issue fixed! The waiting area is very comfortable and clean with all kinds of snacks and drinks available. I highly recommend this dealership. More
by ss1228
Employees Worked With
Matt
