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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
May 31, 2023
The service center wasn't too good on May 18, 2023 my car leaked oil and had to take it back out there on May 22 so they could fix it. Messy tech spilled oil and didn't clean it up thank goodness that was al leaked oil and had to take it back out there on May 22 so they could fix it. Messy tech spilled oil and didn't clean it up thank goodness that was all it was. But it was still a pain to have to keep an eye on it and clean up the garage floor where it had leaked. More
by Sassy girl
Verified CustomerEmployees Worked With
NICK JOHNSON
May 30, 2023
We were met by a very friendly young man who quickly got our information, showed us the waiting area and got our Sorento into the garage to have the recalls taken care of. I am so relieved to have this sec our information, showed us the waiting area and got our Sorento into the garage to have the recalls taken care of. I am so relieved to have this security issue fixed! The waiting area is very comfortable and clean with all kinds of snacks and drinks available. I highly recommend this dealership. More
by ss1228
Employees Worked With
Matt
May 30, 2023
Aubrey was great at keeping me up to date in when my vehicle would arrive. The buying process was straightforward, transparent, and fast. I woudl definitely buy from Rusty Wallace Kia in Alcoa again vehicle would arrive. The buying process was straightforward, transparent, and fast. I woudl definitely buy from Rusty Wallace Kia in Alcoa again More
by mrbillgregg
May 30, 2023
Aubrey was outstanding. He had all the answers to our questions, never pushed or tried "to sell" anything. He always met our schedule regardless of his. Aubrey was great wit He had all the answers to our questions, never pushed or tried "to sell" anything. He always met our schedule regardless of his. Aubrey was great with waiting on us to come back and being there when we needed him.He was pleasant, not pushy. I would recommend Aubrey to everyone. Denise, in the finance Dept was the same way. Gave us the information we needed and pushed nothing. Recommended - yes; pushed - no. More
by jimrechtin989
May 29, 2023
Nick was attentive, knowledgeable and has a great sense of humor. Most car service appointments are regrettable; not with Nick!! Linda Berghorn of humor. Most car service appointments are regrettable; not with Nick!! Linda Berghorn More
by LCSRPV
Employees Worked With
May 29, 2023
They were so nice you can’t beat them they completely understand everything that you say to them they’re so good they need a raise a raise thank God for people like you understand everything that you say to them they’re so good they need a raise a raise thank God for people like you More
by pattersonbonnie033
Employees Worked With
Other Employees :
Jenna Mayes, NICK JOHNSON
May 29, 2023
The service department was great. I was in and out on a Saturday morning in no time. I was in and out on a Saturday morning in no time. More
by jm
Employees Worked With
