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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
April 21, 2023
Great service. The employees are amazing. They give you cold drinks and snacks. Also had lunch once. The employees are amazing. They give you cold drinks and snacks. Also had lunch once. More
by deski1269
Verified Customer
April 21, 2023
We have been pleasantly surprised by the courteousness of all the employees there. The waiting room is very nice, always clean, and stocked up. all the employees there. The waiting room is very nice, always clean, and stocked up. More
by William L Good
Employees Worked With
Other Employees :
Jenna Mayes, NICK JOHNSON, DEBBIE FAY
April 20, 2023
Awesome customer service would highly recommend Rusty Wallace Dealships to all my friends and family Wallace Dealships to all my friends and family More
by ASUTTON1023
April 20, 2023
I came in to take care of a couple small scratches and a small dent that should’ve been covered by my ECP warranty. Even though I called twice to confirm my appointment and letting them know that I would be small dent that should’ve been covered by my ECP warranty. Even though I called twice to confirm my appointment and letting them know that I would be staying there until they were finished, I showed up and the lady said the ECP guy wouldn’t be ready for another 1-2 hours and that I should’ve just dropped it off. Then, the lady spoke to me like I had no idea what was going on and that I should’ve known that what I came in for wasn’t covered by my ECP warranty. (I was there for 4 hours and nothing got done) She recommended me to take it to a dent/body shop. I ended up taking it to 2 different shops and they both told me that it would be a paint less dent repair and that the dent along with the scratches would be covered under the warranty. More
by Jmoreno
Employees Worked With
Can’t remember
April 20, 2023
Purchased this car in 2019 and I have always been very pleased with the service until a few months ago, when I could not get them to return my call to make a Service Appointment and I had to contact the S pleased with the service until a few months ago, when I could not get them to return my call to make a Service Appointment and I had to contact the Salesman twice to make an appointment. They could not provide my 60,000 mile service for a month, so I had to go to another dealer, since I was making a trip in the next few weeks. I had a dome light issue and I was told several times that they had forgotten and they would check it next time. Dome light was such a small item, I figured that they would handle it when they had time. When I asked Rusty Wallace-Alcoa personnel at the last Service, I was told that the car was out of warranty. I thought that I had a 200,000 mile warranty, but I was told that the warranty ran out at 60,000 miles. I explained that I had asked them to look at it several times, but the Service Attendant stated that that was their policy. I have been passing two other dealers to get to Rusty Wallace-Alcoa for service. Time to re-think that one. Just when I am about to trade the other vehicle. More
by wb4fen
Employees Worked With
April 19, 2023
First time here and I found the people there to be very friendly and helpful. It has a very nice waiting room ,but could use a few more gluten free snacks. friendly and helpful. It has a very nice waiting room ,but could use a few more gluten free snacks. More
by VANRIPER48
Employees Worked With
NICK JOHNSON
April 18, 2023
From start to finish Dylan was the best car salesman I have ever dealt with he is amazing and truly cares. have ever dealt with he is amazing and truly cares. More
by mwalla16
