Rusty Wallace Kia Alcoa - Service Center

Communication needs work. I dropped my car off after-hours on a Monday and called first thing Tuesday morning. While I did tell them I wasn’t in a rush to have the issue diagn I dropped my car off after-hours on a Monday and called first thing Tuesday morning. While I did tell them I wasn’t in a rush to have the issue diagnosed and fixed, I did not hear back with full diagnosis and estimate until Thursday morning (that was after I called Wednesday to inquire and the service consultant said the technician had already left for the day). I chose not to have the repairs complete, so I cannot speak to the quality or value, but due to the lackluster communication, I likely would have taken it elsewhere anyway More

I was kept informed of what was happening and the cost. Work was done in good time and I got picked up at my house, something I did not know was available, and my car washed multiple times. Wonderful custo Work was done in good time and I got picked up at my house, something I did not know was available, and my car washed multiple times. Wonderful customer service. More

Forward collusion avoidance system does not work. Returned to dealer. System still does not work. Returned to dealer. System still does not work. More

I have been satisfied with all of the services that I have received in the past have received in the past More

Wonderful quick service! Top notch team every time I go there! I had a recall and they fixed me up! Top notch team every time I go there! I had a recall and they fixed me up! More

The salesman was very thorough. Very nice staff. Very happy with our 2024 telluride. Thanks again. Very nice staff. Very happy with our 2024 telluride. Thanks again. More

Service is adequate. Staff are friendly. Sometimes, it is too busy to schedule appointments unless you do it far in advance. That really doesn’t work with my schedule as Staff are friendly. Sometimes, it is too busy to schedule appointments unless you do it far in advance. That really doesn’t work with my schedule as it can suddenly change. Perhaps general maintenance like oil changes etc should be built more on a model like the drive up oil change places where you can get it done in about 30 minutes while waiting in your car. More

Great sales and service. They do what they say they will do. Are friendly and help me with whatever I need in the way of a vehicle and service. They do what they say they will do. Are friendly and help me with whatever I need in the way of a vehicle and service. More

Fantastic service! ! 10/10 would recommend!! Will be doing all my following service here!! Awesome ! 10/10 would recommend!! Will be doing all my following service here!! Awesome More

They work with everyone to find the best deal possible . very pleasant salemans.explains things thoroughly very pleasant salemans.explains things thoroughly More