Rusty Wallace Kia Alcoa - Service Center

Called and held for 40 minutes and then was answered to be hung up on. Immediately called back and held for 10 minutes. When originally made the appointment I was told I could have a loaner. When I call be hung up on. Immediately called back and held for 10 minutes. When originally made the appointment I was told I could have a loaner. When I called back to reschedule I was told you don’t get loaners for the service I was getting. The hold message says you provide loaners and shuttle. I have purchased 7 cars from dealership therefore would expect good service. More

Always great when bringing my vehicle to this dealership for service, in and out in a timely manner and always give full explanation what is going to be done. Special thanks to Nick Mancuso for the welcomin for service, in and out in a timely manner and always give full explanation what is going to be done. Special thanks to Nick Mancuso for the welcoming smile and for making my visit pleasant with the complimentary snacks and drinks and for always checking in with me ! More

Amazing service! Very kind and helpful employees that made everything so smooth for me and my time there Very kind and helpful employees that made everything so smooth for me and my time there More

Time to get in takes to long. Check engine light on for a month while under warranty is too long to wait. Check engine light on for a month while under warranty is too long to wait. More

The ggent that helped me was kind, courteous and greeted me with a smile. My service was very quick and I was on my way! me with a smile. My service was very quick and I was on my way! More

Great customer service. Tech’s knowledgeable and informative.Answered questions that I had.Waiting area was clean and comfortable. Tech’s knowledgeable and informative.Answered questions that I had.Waiting area was clean and comfortable. More

David and Court were excellent and went above and beyond during the purchase of our TWO vehicles we bought the same night during the purchase of our TWO vehicles we bought the same night More

They did a really good job. Love the waiting room! Really nice environment. The people were really nice Love the waiting room! Really nice environment. The people were really nice More

They was very pleasant and very good service they was very good and took very good work very good and took very good work More

Very efficient and professional! Technician and staffs are friendly and make my life easier. Thanks 😊 Technician and staffs are friendly and make my life easier. Thanks 😊 More