Rusty Wallace Toyota

The service manager is a man of his word. When my 02 Toyota Sequoia had an issue -- the VSC lights came on and would not go off -- I called Rusty Wallace Toyota in Morristown, TN. It was fru When my 02 Toyota Sequoia had an issue -- the VSC lights came on and would not go off -- I called Rusty Wallace Toyota in Morristown, TN. It was frustrating since they were not able to fix it right away. I am a Disabled Vietnam veteran with a limited income. I could NOT afford to have the service department "throw parts" at the problem and run up outrageous bills. I talked, at length, with Michael and he assured me that they would fix the problem without any unnecessary parts, etc. I stayed in regular contact with Michael throughout this process...The first 3 attempts to fix the problem did not fix it -- and I did have to contact the service department myself to find out the status of their ability to make the repair, as they did not contact me -- but, finally, after several weeks (after I posted a review showing my frustration), I was called by the service manager, who arranged for the right equipment to be available and to have a Toyota guy come in to supervise the right calibration, Today I drove my Sequoia home and the VSC lights are no longer on. Michael stood behind his assurances - and the service department treated myself and my wife pleasantly. As with anything that matters to you, you have to do your "due diligence" and stay on top of what is done with your vehicle. If you have questions, ask. If they aren't able to fix the problem the first time, stay in touch with them until you are satisfied. I did - and it paid off. Would I, personally, recommend Rusty Wallace Toyota service department? Yes, I would. More

Awesome experience. Jessie was fabulous to work with. He respected my request to only contact me if he found a vehicle that truly fit my requirements. His positive attit Jessie was fabulous to work with. He respected my request to only contact me if he found a vehicle that truly fit my requirements. His positive attitude, work ethic, and upbeat personality made for a pleasant buying experience. We bought 2 vehicles ( new and used) in one day, and will be buying a third from Jessie in the near future. More

Fantastic Dealer Just wanted to give a shoutout to Leia Hyder and the Rusty Wallace Toyota crew for doing an outstanding job. I was stranded in Morristown after the b Just wanted to give a shoutout to Leia Hyder and the Rusty Wallace Toyota crew for doing an outstanding job. I was stranded in Morristown after the brakes went out on my aging 93 YJ and they were able to set me up with a great deal on a 2016 Jeep Wrangler Unlimited Sahara Edition so I could make it home. The vehicle has been fantastic and they were excellent to deal with. Would recommend to anyone! More

Great sales rep Just bought a 2017 Tacoma. The sales rep. Nick Davis was truly a straight up guy no BS. More dealerships need guys like him. I’ve recommended Rusty Just bought a 2017 Tacoma. The sales rep. Nick Davis was truly a straight up guy no BS. More dealerships need guys like him. I’ve recommended Rusty Wallace Toyota to all my friends. Go see Nick he’s the best More

Great place, great service Our experience buying our Prius here was amazing. Leia Hyder was awesome to work with and she helped me make it a surprise for my wife! Our experience buying our Prius here was amazing. Leia Hyder was awesome to work with and she helped me make it a surprise for my wife! More

Excellent Experience Highly recommend this dealership and Leia Hyder!! We have bought both new and used from the dealership. Total package, Sales to Service. Leia truly va Highly recommend this dealership and Leia Hyder!! We have bought both new and used from the dealership. Total package, Sales to Service. Leia truly values her customers. More

The easiest car buying experience. I would recommend this dealership to anybody. Mr. Redmond was so nice and easy to work with. They would not sale us the truck until it was properly fi I would recommend this dealership to anybody. Mr. Redmond was so nice and easy to work with. They would not sale us the truck until it was properly fixed and cleaned. Please go visit these guys. More

Very professional staff, also very friendly. Excellent! Great service! Always nice and polite staff, very informative, love the waiting area, makes the visit enjoyable. New modern facility ve Excellent! Great service! Always nice and polite staff, very informative, love the waiting area, makes the visit enjoyable. New modern facility very clean and very professional staff. More