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Rusty Wallis Honda

Dallas, TX

4.7
4,805 Reviews
We're Dallas' Premier Honda Automobile Dealer, and we're here to help you navigate the car-buying experience. Connect with us! 214 348-7500
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12277 Shiloh Rd

Dallas, TX

75228

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Showing 4,805 reviews

August 21, 2022

run as fast as you can away from this dealership. The GM is not a man of his word whatsoever. They want your money bt do not follow though on commitments. Terrible. They scratched my car and tried to More

by SASSYPANTSTACEY
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Ondra Calvert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Rusty Wallis Honda responded

We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 20, 2022

Always excellent service. The service manager comes through and talks to each client in the waiting room. To me that is excellent service. More

by Jssnanaof6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts Department
Aug 21, 2022 -

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you find your experience with us to be a positive one at Rusty Wallis Honda. Please don't hesitate to reach out if you need anything else.

August 20, 2022

Service advisor was great. Think his name was Peter.He answered all my questions and called me when car ready. More

by keith53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Think name was Peter.
Aug 21, 2022 -

Rusty Wallis Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rusty Wallis Honda.

August 19, 2022

Bought a used car for my daughter. The purchase was easy, and my daughter loves it. The follow up service and repairs promised at the sale, however, has been horrible. Three return tr More

by Disappointed In Dallas
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Wallis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alliona Carroll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Banales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leroy Rupert
Aug 22, 2022 -

Rusty Wallis Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 19, 2022

Rusty Wallis Honda strives to form a positive relationship with each customer and to give the highest caliber of service. I genuinely liked everyone I met and dealt with during my car buying expe More

by oakleykristi@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy in Finance , John Williams
Aug 21, 2022 -

Rusty Wallis Honda responded

Congratulations on the purchase of your new CRV, Kristi. We appreciate you taking the time to leave us this five-star review. We're thrilled to hear that you found your experience with John to be a positive one. Thank you so much for choosing Rusty Wallis Honda! Please let us know if we can be of any more assistance. We're always happy to help.

August 19, 2022

Eric Collier was very attentive went above and beyond to help and why we waited assured we were comfortable. He even went out his way to come on his off day to make sure we were okay I would refer anyone t More

by Kendrafreeman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Collier Sr
Aug 19, 2022 -

Kendrafreeman responded

Thanks

August 16, 2022

Great experience. The service manager Nicholas was great. He did a wonderful job explaining everything to me and he was very helpful. More

by TERESAANEWMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas
Aug 16, 2022 -

Rusty Wallis Honda responded

Thank you, Teresa. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 16, 2022

They have great personal and they assist you really nice, Jesse is a great seller and super friendly! More

by Kevin C
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jesse Thompson III
Aug 16, 2022 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda, Kevin, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 16, 2022

Professional, thorough, timely, welcoming, attention to detail; will continue to use them as my maintenance provider More

by SB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Fine
Aug 16, 2022 -

Rusty Wallis Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 16, 2022

The attention and service was great! They kept their word on the deal we made. A fantastic experience! More

by DRODRIGUEZONLINE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dzan Balic Dervic
Aug 17, 2022 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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