Rusty Wallis Honda

Excellent Service Excellent customer service from the service department ! My service advisor Marc was awesome ! Nice to still get great service even when my car is a Excellent customer service from the service department ! My service advisor Marc was awesome ! Nice to still get great service even when my car is a 2013. More

Eric Lacey was excellent. After the sale manager Joseph left and did not inform me he was leaving on Wednesday afternoon. I arrived at 4:45 Pm and Eric Lacey stepped up and wa After the sale manager Joseph left and did not inform me he was leaving on Wednesday afternoon. I arrived at 4:45 Pm and Eric Lacey stepped up and was there to help me. We got together again on Friday November 24 at 7:45 AM and ending up completed a lease agreement. Good job Eric. More

Great service & value I live in Abilene but schedule my services when I'm visiting relatives in North Tx. The quality and value of the service is that good. I live in Abilene but schedule my services when I'm visiting relatives in North Tx. The quality and value of the service is that good. More

Just what we needed! We had specific needs for a family vehicle and were looking at used Odysseys. I saw a listing for a 2014 EX-L at Rusty Wallis and went by to inquire a We had specific needs for a family vehicle and were looking at used Odysseys. I saw a listing for a 2014 EX-L at Rusty Wallis and went by to inquire about it right at closing time when Alan Glazer greeted me. Since I was too late to really see anything, he invited me to bring the family the next day and take a look. Earlier the next day, he emailed me a walk-around video of the Odyssey just to give me a preview, flaws and all. By the time we arrived, he had it cleaned up enough for us to test drive, and we loved it. The test drive was generous, and Alan had great information on the vehicle. The vehicle was already priced at $2k under other listings with the same miles, so we made the purchase. The vehicle still needed to be prepped, and our schedule would not allow us to come back until the next week. Over those several days, Alan kept us updated on the vehicle through personalized videos. His communication was great, and by the time we came to take delivery, the CPO 2014 Odyssey was pristine. Alan followed-up with us the next morning to make sure we arrived home safe and that the Odyssey was to our liking. This closed out a very satisfying minivan shopping experience. More

Service dept versus Sales dept I love the service department up front and honest service. However, the new car sales department needs work. I have bought 3 new cars in the last 15 y I love the service department up front and honest service. However, the new car sales department needs work. I have bought 3 new cars in the last 15 years. But my last experience was awful. They would not match a competitors offer. I did all the leg work to find the best deal but to no avail. One of the employees I have talked to told me they have heard this from other customers too. I feel customer loyalty means nothing to Rusty Wallis Honda. More

Experience at Rusty Wallis - Phenominal. My car needed service and with in 5 minutes I was met with service professionals (Mr. Webb and Mr. Peterson). The quality of care and professionalism My car needed service and with in 5 minutes I was met with service professionals (Mr. Webb and Mr. Peterson). The quality of care and professionalism by the underwriters in service at Rusty Wallis is a FIVE STAR performance. I left the Service Center knowing what was needed and when to expect the work to be completed. Additionally, with in the hour I was called and told that an optional need could also be performed (oil change) and of course I wanted that done as well. That way I didn't have to come back in a week or two. This is service at it's best. Ronnie Robertson (General Manager} contacted me and asked me about the quality of the service. All of this is accomplished under his leadership and that of Mr. Rich Star (Service Director). I am thinking about a new car purchase and it will definitely be from the number one dealership in the country.... Rusty Wallis. More

Airbag Recall Quick & easy replacement. I was in & out in an hour including an oil change! Greg even noticed my new registration tags in the car & offered to change Quick & easy replacement. I was in & out in an hour including an oil change! Greg even noticed my new registration tags in the car & offered to change out my stickers for me. More

Amazing service again! I actually almost look forward to bringing my car to Rusty Wallis for service. Yesterday was another predictably wonderful experience. My husband made I actually almost look forward to bringing my car to Rusty Wallis for service. Yesterday was another predictably wonderful experience. My husband made an appointment to have recall work done on the airbag of our CRV. When we arrived at least 3 people asked if they could help us and got us the correct person all within about 10 seconds. We were told we would get a call when the car was ready, and Jeff followed through with that. We arrived, signed paperwork, and were out the door in about 60 seconds. It took me a long time to find Rusty Wallis service, and now I will not go anywhere else. And I tell every Honda owner I know that this is the place to go. More

Good! It was good. I went because that morning the odyssey did not wanted to start and the stearin wheel kind of looked itself...but they checked the batter It was good. I went because that morning the odyssey did not wanted to start and the stearin wheel kind of looked itself...but they checked the battery and seemed that everything was ok and I went ahead and did the oil change..Thanks More

Felton is great! I have an arm in a cast so please accept this review for both our new CRV and Pilot. We had originally leased our vehicles. Due to unforeseen circumst I have an arm in a cast so please accept this review for both our new CRV and Pilot. We had originally leased our vehicles. Due to unforeseen circumstances, we began racking up the miles. Felton figured out a way for us to upgrade our vehicles and purchase them so we do not have to worry about mileage. More