Rusty Wallis Honda

Customer Service I bought my first brand new car at Rusty Wallis Honda in January/2007 with a sales consultant Jerry Thomas. I know that he is no longer with Rusty Wal I bought my first brand new car at Rusty Wallis Honda in January/2007 with a sales consultant Jerry Thomas. I know that he is no longer with Rusty Wallis. He was very nice and helpful about my purchased. I have a full loaded Honda CR-V 2 WD -EX-L with navigation system. I love my car and I will keep it as long as I live. I took my car for oil change last week and my adviser is Tony Vergenz. I know Tony for 5 years and he is the best. Tony is kind, polite, he knows how to treat a client and very knowledgeable about Honda. Rusty Wallis should have more advisers like Tony. While my car was in maintenance, I went to see the new CR-V 2015 which I didn't like at all. I won't sell and I won't trade-in my CR-V 2007. I had the opportunity to know the sales consultant Mr. Kenneth Boyd and we had a conversation. I enjoyed talking to Mr. Boyd, because he knows a lot, not just about cars, but about others subjects too. Also he is a very intelligent and decent man. Happy Birthday Tony Vergenz on 02/20/2015! Vanessa Voigt More

Service both Steve Hartwig and Tony Vergenz are great service representatives. Both should be recognized. Courteous and dependable great personalities. Kee both Steve Hartwig and Tony Vergenz are great service representatives. Both should be recognized. Courteous and dependable great personalities. Keep up the good work. Elizabeth Velez More

Customer service I bought my first Honda Civic here, and Jeff Sowards was so very helpful and personable. I felt very welcomed from the moment I walked onto the lot; h I bought my first Honda Civic here, and Jeff Sowards was so very helpful and personable. I felt very welcomed from the moment I walked onto the lot; he was very inviting and accommodating to my needs and what I was looking for. Jeff was very caring and attentive and made sure that I was understanding every step along the way. The process was problem free; my mother, sister, and I were very pleased with how welcomed and appreciated we felt. My entire family comes here for all of our Honda affairs! More

Excellence in Customer service and unique guest tretment Wow Jeff ! thanks for the excellent services you render to customer like me. I have three Honda's and always have some work or services needed. Jeff h Wow Jeff ! thanks for the excellent services you render to customer like me. I have three Honda's and always have some work or services needed. Jeff has been and excellent service provider and great adviser as to what is important for my safety and best performance of my vehicles. Thanks for RUSTY WALLACE dealership who has such a great staff and excellent customer care and vehicle maintenance.department. More

GREAT SERVICE! I received quick, friendly and professional service. Steve was very helpful and friendly and I had an issue-free first time experience. very very sati I received quick, friendly and professional service. Steve was very helpful and friendly and I had an issue-free first time experience. very very satisfied! More

Wonderful service This dealership is one of the best Honda dealerships I have ever been to. The staff is so kind and friendly. While I was there I recieved help from Gr This dealership is one of the best Honda dealerships I have ever been to. The staff is so kind and friendly. While I was there I recieved help from Greg Fine. He was very kind and funny,which made the wait go by very quick. More

I would not recommend them - Pretty Bad Experience-Service Hello, I would like to warn you that Rusty Wallis dealership has very poor business practice & very poor customer service. You can’t expect any reli Hello, I would like to warn you that Rusty Wallis dealership has very poor business practice & very poor customer service. You can’t expect any reliability or support from them if your car has issues after serviced by them. I had given my car for cleaning in their service department. They returned my car with a broken seat! When they came to know that it will cost $1000+ to fix it, they denied that the seat was broken by the detailer. They do not want to take ownership of the mistake as they know they will have to pay for it but it was very obvious that it happened during the service operation on the car. It is almost not possible to clean the front of the car without moving the seat. When I dropped my car off to service dept, the service advisor had witnessed that nothing was broken & the seat was operating normally! I have tried to reach out to David Jones (Service Director) & the GM of the dealership Ronnie Robertson but since the customer service is so bad, that after leaving countless emails & voicemails no body replied! So I decided to meet the GM in person & he told me that he would investigate the matter but he never followed up after that. It’s been close to 3 months. The issue happened on Nov. 23, 2014. I have filed a complaint against them to Better Business Bureau (BBB). My complaint # is 91315797 that is public record. After 2 months of filing, there was no reply & last week I got a reply saying “it is not caused by us”. They have 13 filed complaints against them in BBB, most of them are outlining their terrible customer service. I do not recommend trusting or doing business with Rusty Wallis dealership as they will not help or take accountability if anything goes wrong with your car! Thank you. More

Enjoyed buying a new Fit I recently bought a 2015 Honda Fit here. I shopped around online and they gave me the best quote. When I arrived, they were ready to go with the car I I recently bought a 2015 Honda Fit here. I shopped around online and they gave me the best quote. When I arrived, they were ready to go with the car I was interested in. I decided to get it and they took me through the sales process. I was slightly confused by how Jonathan, the internet sales guy, bargained with the actual sales team on my behalf. I mentioned this to him and we cut out the middleman. They didn't include accessories in the quoted price; that's expected but still not great. Other than that it was an excellent experience! More

Service Visits I moved to Dallas 30 years ago and needed a Honda dealership to service my Honda automobile.Darryl Dotsy was very helpful and knew exactly what part I moved to Dallas 30 years ago and needed a Honda dealership to service my Honda automobile.Darryl Dotsy was very helpful and knew exactly what part I needed.Since then my wife and I have purchased 3 new vehicles from RW Honda.Jeff Peterson is our service adviser.He explains the work to be done in easy to understand language.I would highly recommend Darryl,Jeff and Steve to anyone needing first class service on their automobile. More

Service Department Visit To whom it may concern, Came in on an air bag recall and dealt exclusively with Miss Bess Brookes. It was probably the most pain free and effici To whom it may concern, Came in on an air bag recall and dealt exclusively with Miss Bess Brookes. It was probably the most pain free and efficient visit I have ever paid to an automotive Dealership Service department!! Bessica was most helpful and professional getting my work done in a most timely fashion. More