Rusty Wallis Honda

I am always treated with courtesy and freindlessness. The work is always done in a professional manner and the car returned to me after being washed. I am provided with coffee, donuts, and other snacks in th work is always done in a professional manner and the car returned to me after being washed. I am provided with coffee, donuts, and other snacks in the waiting room. These are the reasons why I rated Rusty Wallis "5" in all categories. More

I never want to buy another car from anyone else but Chris Irwin. I felt that he was honest and that he was giving me help and solid advice. With my husband deployed, I needed someone that I could tru Chris Irwin. I felt that he was honest and that he was giving me help and solid advice. With my husband deployed, I needed someone that I could trust. I feel that if I ever have a problem with the car that Chris would help me. More

Brian has been with Rusty Wallis since 1995. He knew the product well, was very pleasant to deal with and patient throughout the whole process. I have bought cars from Rusty Wallis for the last 16 years be product well, was very pleasant to deal with and patient throughout the whole process. I have bought cars from Rusty Wallis for the last 16 years because of the quality service I have received from the service department. However, I will say this was one of the best BUYING experiences I have had at Rusty Wallis. Obviously the managers wanted the best deal they could get for the dealership, but they worked with me until we got a deal that was more agreeable to my needs and affordability. I appreciate the friendliness and respect shown to the customers. Sincerely, Patricia Lawson More

Marcus in service is great. I went in for oil change even though my indicatior said only 30%. I shared with him I may have to leave in the middle of the night as a friend is on death bed. He said no p even though my indicatior said only 30%. I shared with him I may have to leave in the middle of the night as a friend is on death bed. He said no problme and check my car for a long trip. He tld me my tires would need to be replaced when we got back but going on a long trip I told him to go ahead and get them replaced as I would be on ice and snow and needed to know that I was on safe tires. My only bad deal was the price of the no flat system tires. Again the people are nice friendly and careing More

Staff is always courteous, they all acknowledge you even if they don't know you. They have experienced mechanics and service technicians and have the work done when they promise and at or below the quoted p if they don't know you. They have experienced mechanics and service technicians and have the work done when they promise and at or below the quoted price. They also have a shuttle driver who is familiar with the metroplex and does everything in his power to get you to work on time. Everything they do shows that the customer is very important to them. More

As always Steve does an outstanding job in handling our car's service needs. With several decades of buying cars I would rate Steve as one of the best. Rusty is fortunate to have such a high quality emplo car's service needs. With several decades of buying cars I would rate Steve as one of the best. Rusty is fortunate to have such a high quality employee. Jack Eichman....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... More

Purchased vehicle from internet division, this saved me the hassel of haveing to spend 1/2 the day in negotiations. This dealers has the best internet division that I have dealt with. The price was the b the hassel of haveing to spend 1/2 the day in negotiations. This dealers has the best internet division that I have dealt with. The price was the best and I got to purchase only the accessories that I needed. This is the second vehicle that I have purchased from this dealer and will probably purchase from them again. More

Every visit I have to Rusty Wallis, I receive quality service with a friendly smile. The employees are polite and quick to respond with the best of care. And I have always been educated by the employees service with a friendly smile. The employees are polite and quick to respond with the best of care. And I have always been educated by the employees if I don't understand what sort of maintenance is needed and the cost, rather than blindsided by hidden costs. I love the honesty and integrity every employee provides at Rusty Wallis. More

I have received a used car that was under warranty for a year or 100,000 miles. I am very disappointed with my car purchase because everything that has gone wrong with my car is not covered under warranty. year or 100,000 miles. I am very disappointed with my car purchase because everything that has gone wrong with my car is not covered under warranty. I am paying 509 in car payments for a USED CAR and all the things that are going wrong are not covered under warranty and cost about 600 WITH the car payment A MONTH. I could have got a brand new car with BAD credit with another dealership for this price if not lower. When I called my used car salesman about my problem's with the car he told me "ya know what Donna I don't know much about car's but a lot of people here that do" ... WHAT????? Well Brad Mills (Rusty Wallis) (Shiloh Rd ) sold me the car, why is he selling me cars? It makes me feel even more stupid about buying a LEMMON from somebody that doesn't even know anything about cars. I am a previous customer of Rusty Wallis Honda and decided to come back because I was a happy customer, but now I feel like I have been taken advantage of and almost manipulated into buying a car I didn't want. Mind you I understand that is the job of a car salesman is to make somebody buy a car they don't necessarily want or need. But now I almost want to give our 2003 Acura RSX back and take back my 98 honda civic with 125,000 miles, back because I never had HALF as many problems with my Honda as I have had with my RX. In 6 months. I even had an '88 Peugeot Wagon that didn't have the problems I am having now. EIGHTY EIGHTY PEUGEOT!!!! It is absurd. Not to mention the maintenence department , even though they have fixed my RSX before, they told me that they didn't have the equipment to work on my car. (It was the headlights!!!) And BEFORE they fixed my window that wouldn't roll up... You can fix my window but not my headlights that simultaneously go out at the same time? And in the same two months my battery goes out, It seems there is an electrical problem….but my dilemma is why if a honda dealership doesn’t have the equipment to test an ACURA then why are you selling them?! I am REALLY confused and angry about the service and maintenance that was supposedly included with the purchase of my car, and exactly where I am supposed to go? Now I am supposed to drive to Arlington to get my car inspected under warranty? I bought it in Mesquite! So is gas money included in that? I don't want this car anymore and when I tried to trade it in they depreciated the value 8,000 because of scratches that were already on the car when I purchased it. And what is funny is that I tried to trade it at Rusty Wallis. We tried to get rid of this lemmon months ago and we couldn't. What does that tell you as a dealer? More

Visited every honda dealership in the metroplex and Rust Wallis Honda was th eonly dealership giving a discount on the EX Accord. We saw many advertisments in the Dallas Morning News and made several trips Wallis Honda was th eonly dealership giving a discount on the EX Accord. We saw many advertisments in the Dallas Morning News and made several trips to others only to be told when we got there that they do not discount Honda cars because they do not have to. Great experience and we will be back More