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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,197 Reviews

2,197 Reviews of Rusty Wallis Honda - Service Center

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August 23, 2022

Took care in for regular maintenance and damaged the vehicle. They did not compensate me for the damage but did attempt unsuccessfully to fix it for free More

by ross.terada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rusty Wallis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Rusty Wallis Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 23, 2022

Great service, I was able to get in and out fairly quickly. My car is running well! More

by KNIQUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Bitzer
Aug 23, 2022 -

Rusty Wallis Honda responded

We appreciate your business. Our team looks forward to serving you again soon.

August 23, 2022

Always pleasant, prompt in checking me in, and letting me know exactly what current maintenance needs to be done. Even more, they listen to me and make sure I understand the answer to any question I may have More

by KSCHRAUF.06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 23, 2022 -

Rusty Wallis Honda responded

Thank you for taking the time to share your fantastic feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 23, 2022

As usual the service was great. The detailed precision of assuring the task was completed. Thank you! More

by ROSA.CASTILLO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 24, 2022 -

Rusty Wallis Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks, Rosa, for choosing Rusty Wallis Honda!

August 23, 2022

Mr.Eric Collier Sr. Is a great salesman, he was very kind and made sure we were taken care of ,Thank you Mr. Collier Sr.! From Mary Stewart More

by Stewartmary655
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Collier Sr
Aug 24, 2022 -

Rusty Wallis Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Eric delivered such a great experience!

August 21, 2022

run as fast as you can away from this dealership. The GM is not a man of his word whatsoever. They want your money bt do not follow though on commitments. Terrible. They scratched my car and tried to More

by SASSYPANTSTACEY
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Ondra Calvert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Rusty Wallis Honda responded

We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 21, 2022

Rusty Wallis had great customer service. The associate was friendly. The staff was great and nice attitude. More

by coreyroberson1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2022 -

Rusty Wallis Honda responded

Thank you for the kind words for our service department, Corey. We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help.

August 20, 2022

Service advisor was great. Think his name was Peter.He answered all my questions and called me when car ready. More

by keith53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Think name was Peter.
Aug 21, 2022 -

Rusty Wallis Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rusty Wallis Honda.

August 20, 2022

Always excellent service. The service manager comes through and talks to each client in the waiting room. To me that is excellent service. More

by Jssnanaof6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts Department
Aug 21, 2022 -

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you find your experience with us to be a positive one at Rusty Wallis Honda. Please don't hesitate to reach out if you need anything else.

August 16, 2022

Professional, thorough, timely, welcoming, attention to detail; will continue to use them as my maintenance provider More

by SB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Fine
Aug 16, 2022 -

Rusty Wallis Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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