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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,192 Reviews

2,192 Reviews of Rusty Wallis Honda - Service Center

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August 05, 2022

If I tell your the service department has improved drastically!! This was the best experience I’ve ever had since I’ve been purchasing cars Rusty Wallace. From the time I drove up until the time I wal More

by TINAROBGAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 08, 2022 -

Rusty Wallis Honda responded

We are very happy to hear that Rusty provided you with such a positive experience! Thank you for taking the time to leave us this fantastic five-star review. We sincerely value your business and look forward to your next visit. Thank you, Tina.

August 05, 2022

All of your Rust Wallis service managers are excellent; they each follow up with you while you’re waiting; and provide accurate repair estimates. I have complete confidence in Rusty Wallis repair center. More

by Dell Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Center managers
Aug 08, 2022 -

Rusty Wallis Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rusty Wallis Honda; we look forward to having you as one of our valued customers for many more years to come!

August 05, 2022

went in for routine maintenance; oil change and filter change; tire rotation and the tech performed a multi-point inspection More

by sbsusanbeene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Hallma
Aug 08, 2022 -

Rusty Wallis Honda responded

Thank you, Susan, for taking the time to leave us a five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rusty Wallis Honda.

August 04, 2022

They keep me informed on the condition of my car and do not try to up-sell me. I count on the service department to keep my car in good running condition. On my 3rd Honda since 2001, all 100% serviced at More

by hcjc1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Stevens
Aug 04, 2022 -

Rusty Wallis Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 04, 2022

Had an appt at 3:00pm sat in service drive for 15 mins and car not checked in until 3:15pm Watched the service techs walk around my car for over hour and 1/2 before they ever started work. Riding clock a More

by Jwebb44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service advisor was fine but the service techs made her look like a complete idiot. They lied to her which she intern told the lie to me. Not good business!!
Aug 07, 2022 -

Rusty Wallis Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 03, 2022

The customer service is good they take care the customers really good and they explain everything about wat is going on with ur car More

by Murjanhaji
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas j warr
Aug 03, 2022 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 03, 2022

Good service, waiting room clean good coffe and snack and service people very friendly (thank you) More

by dala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Services dept
Aug 03, 2022 -

Rusty Wallis Honda responded

We appreciate your business and our team looks forward to serving you again soon!

August 02, 2022

All of the service advisors were helpful, the service itself was reasonably priced, and I was in and out pretty quickly. I'll be back here for my routine maintenance from now on. More

by ktcowen81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 02, 2022 -

Rusty Wallis Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 02, 2022

Had an appt for 2pm and didn’t get out until after 5pm after being quoted 90 minutes max. Received a small discount for the wait but will not be returning. More

by karenhess42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Aug 02, 2022 -

Rusty Wallis Honda responded

Thank you for your review, Karen. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 02, 2022

I had my scheduled maintenance for an oil change and I was very pleased. Jennifer Hallma was amazing and very professional and also thorough with my paperwork. Her smile made it an even better experience. More

by Pricilla.Shelton19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Hallma
Aug 02, 2022 -

Rusty Wallis Honda responded

Thank you for your very kind review, Priscilla. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

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