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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,236 Reviews

2,236 Reviews of Rusty Wallis Honda - Service Center

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March 03, 2025

Service was finished in a timely manner and waiting area was clear and staff was friendly More

by marylloydmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 07, 2025 -

Rusty Wallis Honda responded

Hi Marylloydmj, thank you for taking the time to leave a review for us at Rusty Wallis Honda. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Rusty Wallis Honda

March 03, 2025

Everyone was very nice and helpful. The waiting are was clean and comfortable. Service was great More

by mmfreak85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Express Service team
Mar 07, 2025 -

Rusty Wallis Honda responded

Mmfreak85, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rusty Wallis Honda! We hope to be of service to you again in the future. Best wishes, Rusty Wallis Honda

March 02, 2025

Have been dealing with this dealership for many years now and the men and women that work there are always very nice and the service is always fast! More

by LYESA36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chinh Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Rusty Wallis Honda responded

Lyesa36, thank you for your kind review; we are happy to pass along your comments to the team here at Rusty Wallis Honda! Please don't hesitate to reach out if there's anything additional we can do for you.

March 02, 2025

Excellent customer service and they took care of all my car needs. They were fast and on time. Don’t forget to make your appointment. More

by JAMEELKHAN86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name but he an awesome guy
Mar 07, 2025 -

Rusty Wallis Honda responded

Jameelkhan86, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!

March 02, 2025

My service advisor was helpful & friendly. He told me it would take 2 1/2 hours to replace my fuel pump but I was back on the road in an hour & 1/2. Great experience. More

by Lori.ramsey
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name.
Mar 07, 2025 -

Rusty Wallis Honda responded

Lori.ramsey, we're glad you had such a wonderful experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

March 01, 2025

For oil change charges are appx 170 dollars charges. Everyone I go to this dealer shop for service I end up paying min 400 dollars. Never going back there More

by Cmguptaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Mar 07, 2025 -

Rusty Wallis Honda responded

Hello, thank you for taking the time to leave us this feedback. We apologize for any confusion, our full synthetic oil and filter changes are $69.99 plus tax. We would like the opportunity to address your concerns. Please reach out to us directly at (214) 348-7500 when you have a chance. Thank you, and we look forward to hearing from you.

March 01, 2025

Esta vez pongo 4 estrellas. Porque tuve que ir 2 veces para que solucionaran el problema (2 recalls) Hice cita para la reparacion un sabado y no lo solucionaron a la primera, d More

by PATRICIAISABEL303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tevin en una de las dos visitas
Mar 04, 2025 -

Rusty Wallis Honda responded

Patriciaisabel303, we really appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 28, 2025

The service check-in guy was courteous, thorough, and patient. Servicing the car went as planned and was timely. 1 More

by B&s781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luciano Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
Mar 02, 2025 -

Rusty Wallis Honda responded

Hi B&s781, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 27, 2025

Tevin explained the process for a recall correction after the part was needed and provided my oil change. Thank you so much. He let me know when to bring it in and the staff there were very helpful and timly More

by Cc1chapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tevin
Mar 02, 2025 -

Rusty Wallis Honda responded

Cc1chapa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rusty Wallis Honda. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 21, 2025

This last recall while quick enough - I had several things adjusted that were unrelated to the service. Interior light turned off, heat adjusted, seating and mirrors adjusted. My keychain was broken al More

by TMAX3D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
Feb 26, 2025 -

Rusty Wallis Honda responded

Hi Tmax3d, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Your feedback helps us improve and we would like to learn more about how we can make this better.

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