Rusty Wallis Honda - Service Center

I enjoyed working with Trenton wood very nice and helped me with all my needs in a professional manner. me with all my needs in a professional manner. More

They correctly diagnosed my battery issue and got me in and out quickly. Also got an oil change and out quickly. Also got an oil change More

Alexis Lacy was knowledgeable about her work. She was a pleasure to work with. She was great. pleasure to work with. She was great. More

She was so polite Taking care of the problem quickly She was so polite Taking care of the problem quickly Mentioned any service needed and answered any questions She was so polite Taking care of the problem quickly Mentioned any service needed and answered any questions More

Clean. My service advisor, Linton James, was respectful, patient, kept me informed. Work done in a timely fashion. Will definitely be back! patient, kept me informed. Work done in a timely fashion. Will definitely be back! More

Linton Jamesanswered my call and assisted me upon Linton James answered my call and assisted me upon arrival. Listened to me w/a positive attitude, kept me informed and never lost his patience. He ev Linton James answered my call and assisted me upon arrival. Listened to me w/a positive attitude, kept me informed and never lost his patience. He even included a discount that I never expected!!! In my mind, he is a professional that reflects years of experience beyond his years. I'm so happy I found y'all. This will be my home dealership now. More

NO Communication! Dropped it off at 9am for a new tire. The guy that took my keys said probably 45 minutes and they’ll call me soon to confirm and give and update. So, I went to run an errand with a family The guy that took my keys said probably 45 minutes and they’ll call me soon to confirm and give and update. So, I went to run an errand with a family member. 2 hours later I called because I hadn’t heard from them. They took my name & number and said they’d have someone call right me back. 2 more hours passed with no phone call, so I went back to the express service center and they said they were about to call me, but still trying to work out warranty. They said to give them 30 minutes and they’ll let me know. Another hour passed and I went back to the service center. I said,” I don’t care if the warranty will cover it or I have to pay outright, just get a tire on the car!” Over 5 hours total and I’m still here. Every time I have walked in, I had to seek assistance. The lady at the front desk was playing on her phone and didn’t even look up. I am BEYOND upset. I understand hiccups arise, but just be upfront and COMMUNICATE so I can plan the day accordingly. A mom with 3 kids, typical Honda driver, doesn’t have time to track you down and waste a day when she was told 45 minutes! More

Good timing spent 45 minites in service. Everybody kind , replaced oil and tire rotation, got $25 off on cupon, car washed. Plenty of snacks and water in waiting area. replaced oil and tire rotation, got $25 off on cupon, car washed. Plenty of snacks and water in waiting area. More