Rusty Wallis Honda - Service Center

Travis Porter Advisor Extrodinaire My car was in your shop twice last week for different services. The first experience was not so wonderful because the advisor (Richard) was new and h My car was in your shop twice last week for different services. The first experience was not so wonderful because the advisor (Richard) was new and had to ask other people for answers to questions I had. He advised I needed rack and pinion replaced but when I paid that was not listed as being replaced. He advised me incorrectly about pricing which was adjusted by Jeff Peterson. The second trip I made was for shocks/struts replacement and I asked for someone, anyone, except Richard and because Jeff had left for the day I was taken to Travis Porter. The BEST experience I have ever had at Rusty Wallis (and I've had some good ones). He was knowledgeable and friendly and very accurately advised about pricing. He went over everything in detail regarding the work to be done. I felt very confident that his advice was accurate. He is top notch!! More

Service was excellent and comprehensive. Llisha Halpin did a great job. The engine air filter and the cabin air filter replacements seemed somewhat expensive. I am wondering how often this Llisha Halpin did a great job. The engine air filter and the cabin air filter replacements seemed somewhat expensive. I am wondering how often this needs to be done. More

Polite, quick, thorough DAVID FLORES met me when I pulled in. He understood what service I needed. He called me to tell me what the mechanic recommended. Called me when the DAVID FLORES met me when I pulled in. He understood what service I needed. He called me to tell me what the mechanic recommended. Called me when the car was ready. More

KEVIN my salesman is the BEST... keep up the good job.. KEVIN is always available when I need have any questions. Thanks for everything!!! I will continue to spread the word and send anyone that I know to y KEVIN is always available when I need have any questions. Thanks for everything!!! I will continue to spread the word and send anyone that I know to you for they're new car... More

Service Came in for normal service (oil change and tire rotation). Miles got me checked in, and the car was ready within the time promised. Always a pleasur Came in for normal service (oil change and tire rotation). Miles got me checked in, and the car was ready within the time promised. Always a pleasure! More

A brand new car! I had to go the dealership due to an airbag recall on my 2012 Accord. While it was being serviced for that and a couple more things that had been ping I had to go the dealership due to an airbag recall on my 2012 Accord. While it was being serviced for that and a couple more things that had been pinged during the all-points inspection, I decided to look around the dealership and see the new lines. I had received several emails/mail in regards to my Accord but I had always been one who would drive a car for years until it gives up the ghost and really had no interest beyond speculation. I met with Jessie Rodriguez while looking at the Accords and took a gander at the Civic's. Then I went to see what was available in the pre-owned, talking with a very nice gentleman, B., discussing options. By that time I figured my car was almost done being fixed and went back to the service area. After getting my car, I thought to swing by the pre-owned area again, to look around again - and couldn't! Someone was leaving the same time I was trying to enter, so I backed up and went up to the new car sales. There I met Laquetta, who had called me earlier in the week regarding my car. I looked, we discussed and, biting the bullet, had them run my credit score. I really wasn't expecting much and for them to tell me to go back to the front of dealership where the pre-owned cars are and try my luck there. To my utter shock they wanted to work with me, with what I could pay and both Laquetta and her co-worker, Bill, seemed to be going through flaming hoops in order to get me in a new car. I really thought it would fall through at the last moment, so imagine the stunned look on my face as I was signing the forms for a new vehicle, fresh off the lot. Laquetta was there every step of the process, from the start of a handshake to the very end when I was transferring my belongings from my 2012 Accord to the 2017 Civic. She even helped me set up the bluetooth connection instead of me fumbling my way through it. She was engaging and personable, always making sure I was comfortable through every step of the process, both physically and emotionally. I really didn't go there to buy a new car but I never felt pressured or trapped at a dealership; I could have walked at any point and not given the guilt trip. Oh, did I mention this is my first brand new car? Brand new, with that new car smell, with less than 50 miles on the odometer? And my Accord will become a Certified Pre-Owned car that someone with a lower credit score can purchase and drive. More

Customer satisfaction Don't usually write reviews but since I feel like I have been wronged in this situation, I am writing one now. Took my van in for a 'free recall'. Whe Don't usually write reviews but since I feel like I have been wronged in this situation, I am writing one now. Took my van in for a 'free recall'. When called 3 hours later and told it was ready, I arrived to pick it up. When it was brought to me, all the dash lights were on and the vehicle would not move. Somehow, both the alternator and battery were not working and needed to be replaced. Nothing was mentioned when I was called that they had found a problem but was totally blindsided when I got there. When I questioned how this could have happened, I was told basically that these things happen and how fortunate that it happened while it was there. I do know that things can happen and also know that accidents can happen as well. I truly believe that during their 'free multi point' inspection, that something did happen to cause the problems. Right now it is my word against theirs and I'm finding out that my word doesn't mean anything. Love my van but Honda has definitely lost a customer over this. More

Extremely helpful ! Jeff Peterson is extremely helpful. Jeff Peterson is extremely helpful. ...We ask for Jeff Peterson every time we come in for service Jeff Peterson is very helpful even we just have a qu Jeff Peterson is extremely helpful. ...We ask for Jeff Peterson every time we come in for service Jeff Peterson is very helpful even we just have a question over the phone. I would highly recommended Jeff Peterson to any of our family and friends. More

Personal, thoughtful, timely assistance I drive my converted 2008 Odyssey from my wheelchair. Friday (yesterday) my "Check Tire Pressure" warning came on, and I drove to Rusty Wallis at a b I drive my converted 2008 Odyssey from my wheelchair. Friday (yesterday) my "Check Tire Pressure" warning came on, and I drove to Rusty Wallis at a busy, crowded time. When Rich Starr heard why I'd come in, he waved me around the service lanes into the garage proper; I didn't need to get out of the van. The tire pressure was taken care of, and Rich guided me out and showed me how to get back to the street. This all took about 15 minutes -- all transacted in friendly, reassuring tones. A great relief and a great experience. More

8 Hours and Counting I made an appointment to get my new Honda fixed. The issue was described to the Rusty Wallis Service Center when I made the appointment. It took 4 hou I made an appointment to get my new Honda fixed. The issue was described to the Rusty Wallis Service Center when I made the appointment. It took 4 hours for them to return my car. They never once offered to give me a rental. I'm at Rusty Wallis again with the same problem. They knew I was annoyed with them and still I'm here for 4 hours. They claimed to have a rental for me an hour ago and yet I'm still here. More