Rusty Wallis Honda - Service Center

Bad service I was not happy with my recent visit to Rusty Wallis Honda service department on January 29, 2019. I was told by a service advisor to replace the batt I was not happy with my recent visit to Rusty Wallis Honda service department on January 29, 2019. I was told by a service advisor to replace the battery because it was bad. How can it be bad when the battery was replaced at Rusty Wallis Honda on June 05, 2018? Did the service department put in a used battery instead of a new one last year? A new battery should not be bad after eight months! Nobody at the dealership would respond to my complaint even though I have been a loyal customer since 2010. More

Great Experience Greg was super helpful and great to deal with. He got me in quickly and I was pleased with my overall service at this dealership.... Greg was super helpful and great to deal with. He got me in quickly and I was pleased with my overall service at this dealership.... More

good and prompt I arrived at 6:30 AM, the bays were opened at 7, as advertised. Dylan was very congenial, and took my information, and answered my questions. Enjo I arrived at 6:30 AM, the bays were opened at 7, as advertised. Dylan was very congenial, and took my information, and answered my questions. Enjoyed a coffee, and got back on the road in plenty of time for my 9 AM appt. More

Car Service and Oil Change They were friendly and provided great customer service. I’m glad the service representative gave me a discount on my oil change. They were also availa They were friendly and provided great customer service. I’m glad the service representative gave me a discount on my oil change. They were also available to answer all my questions. More

Reliable Always good service. I have been coming to Rusty Wallis Honda since 2004. I ask for certain employees that I know and they help me even when their j Always good service. I have been coming to Rusty Wallis Honda since 2004. I ask for certain employees that I know and they help me even when their job has changed. I appreciate that and that keeps my business. Thanks Jeff. More

Good experience Good service. Always good experience -- great service team from service advisor to the ladies in billing! They always treat me like my time is valua Good service. Always good experience -- great service team from service advisor to the ladies in billing! They always treat me like my time is valuable and my satisfaction is important. More

Headquarters DFW Innovative Unique waiting room Employees: great group of guys and nice ladies; various ages & ethnicities diverse; work well with elderly, disabled, Innovative Unique waiting room Employees: great group of guys and nice ladies; various ages & ethnicities diverse; work well with elderly, disabled, parents, women, students & children. More

Top Notch Treatment at Rusty Wallis Honda! As always, my experience at Rusty Wallis Honda was the best from the great treatment from Dillon Rose to the beautiful new service center. Their qual As always, my experience at Rusty Wallis Honda was the best from the great treatment from Dillon Rose to the beautiful new service center. Their quality of work and consistently fair pricing puts them way ahead of the other Honda Dealerships in the DFW area. More

Oil Leak 1/24, minor oil leak. Replaced oil pressure switch, $185.05. 1/29, MAJOR OIL LEAK! Faulty oil pressure switch. Warranty replacement. Oil change, 1/24, minor oil leak. Replaced oil pressure switch, $185.05. 1/29, MAJOR OIL LEAK! Faulty oil pressure switch. Warranty replacement. Oil change, $38.36. Problem seems to be cured. Overall, employees helpful, friendly and accommodating. Pleasant waiting area with great coffee selections and snacks. Being technology handicapped with my flip phone I was unable to view video offer on text message from service, so called number sending text to request phone conversation. Request honored. Thank you. I purchased my 2004 Honda CR-V new at Rusty Wallis and have had it serviced there ever since. I love my CR-V! Mary Tunnell More

Good Advice When I took my 2014 Accord in for an oil change, it was discovered that it also needed the brake fluid flushed and changed, the tires rotated and an a When I took my 2014 Accord in for an oil change, it was discovered that it also needed the brake fluid flushed and changed, the tires rotated and an alignment. Isaac Alquicira explained everything to me, and I told him to go ahead with the work. Shortly after that, I received an email with a video made by the mechanic that showed me what he had inspected and why the additional work needed to be done. The video was very helpful, and I was able to email it to my husband for his information. Isaac told me that my favorite service advisor, Jeff Peterson, has been promoted to Service Manager. While I am happy for Jeff and think he's the perfect person for the job, I will miss him, but I liked Isaac and will ask for him in the future. The remodeling work at the dealership is great, and the new waiting area is much more comfortable than the old one. More