Rusty Wallis Honda - Service Center

Oil change and state inspection As usual, Jeff Peterson took good care of me. I was in and out in a little over an hour. Jeff looked up a recall on my other car and told me that the As usual, Jeff Peterson took good care of me. I was in and out in a little over an hour. Jeff looked up a recall on my other car and told me that the part I need is in so I will be making another appointment. More

Superior Service Very efficient and professional work place! Matte was very willing to listen to my concerns. It was a pleasure working with her! Wait time was not b Very efficient and professional work place! Matte was very willing to listen to my concerns. It was a pleasure working with her! Wait time was not bad at all considering how busy they were. More

Llisha Halpin service rating. Llisha Halpin answered my questions in a courteous, interested and knowledgeable manner. She made logical recommendations and had the work done on co Llisha Halpin answered my questions in a courteous, interested and knowledgeable manner. She made logical recommendations and had the work done on cost, on schedule. I will ask for her for future work on both mine and my wife's Hondas. More

Great Dealership Dealership has taken care of my Honda Accords since 1991. They are friendly, helpful and totally knowledgeable about my car. They keep me informed a Dealership has taken care of my Honda Accords since 1991. They are friendly, helpful and totally knowledgeable about my car. They keep me informed about scheduled maintenance and any issues that might be ahead of me due to the age of my car. I trust them to do the right thing and have never been disappointed. Rusty Wallis Honda is my "go to" dealership. More

Excellent Service Excellent customer service from the service department ! My service advisor Marc was awesome ! Nice to still get great service even when my car is a Excellent customer service from the service department ! My service advisor Marc was awesome ! Nice to still get great service even when my car is a 2013. More

oil change Efficient, service representative went over all details of findings with me. Very friendly and helpful. It was the first time I had her and she was be Efficient, service representative went over all details of findings with me. Very friendly and helpful. It was the first time I had her and she was better than others I has More

Great service & value I live in Abilene but schedule my services when I'm visiting relatives in North Tx. The quality and value of the service is that good. I live in Abilene but schedule my services when I'm visiting relatives in North Tx. The quality and value of the service is that good. More

Service dept versus Sales dept I love the service department up front and honest service. However, the new car sales department needs work. I have bought 3 new cars in the last 15 y I love the service department up front and honest service. However, the new car sales department needs work. I have bought 3 new cars in the last 15 years. But my last experience was awful. They would not match a competitors offer. I did all the leg work to find the best deal but to no avail. One of the employees I have talked to told me they have heard this from other customers too. I feel customer loyalty means nothing to Rusty Wallis Honda. More

Airbag Recall Quick & easy replacement. I was in & out in an hour including an oil change! Greg even noticed my new registration tags in the car & offered to change Quick & easy replacement. I was in & out in an hour including an oil change! Greg even noticed my new registration tags in the car & offered to change out my stickers for me. More

Experience at Rusty Wallis - Phenominal. My car needed service and with in 5 minutes I was met with service professionals (Mr. Webb and Mr. Peterson). The quality of care and professionalism My car needed service and with in 5 minutes I was met with service professionals (Mr. Webb and Mr. Peterson). The quality of care and professionalism by the underwriters in service at Rusty Wallis is a FIVE STAR performance. I left the Service Center knowing what was needed and when to expect the work to be completed. Additionally, with in the hour I was called and told that an optional need could also be performed (oil change) and of course I wanted that done as well. That way I didn't have to come back in a week or two. This is service at it's best. Ronnie Robertson (General Manager} contacted me and asked me about the quality of the service. All of this is accomplished under his leadership and that of Mr. Rich Star (Service Director). I am thinking about a new car purchase and it will definitely be from the number one dealership in the country.... Rusty Wallis. More