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2,195 Reviews of Rusty Wallis Honda - Service Center
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February 01, 2024
I made appointment to get fluids changed. Sat over three hours. They have no mechanics today. I would have come another day but they did not tell me. This place has low inventory and slim Sat over three hours. They have no mechanics today. I would have come another day but they did not tell me. This place has low inventory and slim staff. Maybe rusty is going out of business. Sad because I bought several vehicles here over the years. More
by Kimmyo
Employees Worked With
Service dept
January 13, 2024
I trust Rusty Wallace to be open, honest and professional when offering services for my CRV. I believe in their service quality and will continue to trust them with the service needs of my SUV. when offering services for my CRV. I believe in their service quality and will continue to trust them with the service needs of my SUV. More
by sweyrens
Employees Worked With
January 03, 2024
Our family has had a very negative experience with Rusty Wallis and I am writing this review after numerous attempts to get in touch with the Service Center for their assistance. In 2019, our 2016 Honda Wallis and I am writing this review after numerous attempts to get in touch with the Service Center for their assistance. In 2019, our 2016 Honda Pilot's engine went out, and after weeks of frustrating calls and visits, the Rusty Wallis team agreed to replace the engine in exchange for a good will payment. Fast forward to November 2023, we discovered that the engine cross threaded the bolts in the frame rails due to the job done by the Rusty Wallis team in 2019. We have reached out to Rusty Wallis, leaving voicemails and sending e-mail after e-mail repeatedly since November 2023. It is now January 3, 2024 and we have yet to receive a single e-mail or call back from the Service Manager or anyone at Rusty Wallis. The service center has not picked up a single call, or provided a call back or e-mail response and it has been nearly 2 months. At the bare minimum, we should receive even the most basic customer service but it is clear that they are avoiding this issue. The lack of response and accountability is extremely disappointing and frustrating. More
by c.heskes
Employees Worked With
Service Center
Verified CustomerJanuary 01, 2024
Great experience with the Service Center . Candy & our service guy all around excellent 💯 👌 We've been customers for 15+ years at that same location. So we are a Honda Family . Candy & our service guy all around excellent 💯 👌 We've been customers for 15+ years at that same location. So we are a Honda Family . More
by TANNYBEA
Employees Worked With
Candy & Express Service
January 01, 2024
I have been going to this dealership for quite a few years, they experience a lot of turnover in the service department, but I always manage to get good service. If I could give a suggestion: acknowledg years, they experience a lot of turnover in the service department, but I always manage to get good service. If I could give a suggestion: acknowledge the customer as soon as he stops the car in the service bay; a sign from any of the advisors will do. Even if you have to wait a little you know they know you're there. I hope Ronald Stewart stays for some time. More
by CHARLIECORNER
Employees Worked With
Ron Stewart
December 29, 2023
This is my fourth car from Rust Wallis. The sales team to the service department are all wonderful people. I’ll keep coming back!!! The sales team to the service department are all wonderful people. I’ll keep coming back!!! More
by TJTAYLORFF7
December 28, 2023
Awesome experience. The problem was covered under warranty and the service writer was awesome as well. Treated me very kindly and very informative. The problem was covered under warranty and the service writer was awesome as well. Treated me very kindly and very informative. More
by mdtexan40
Employees Worked With
Service writer Leigha
