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256 Reviews of Rusty Wallis Volkswagen - Service Center
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October 20, 2011
When I started driving to work that morning, the battery light came on. I was certain my alternator was broken which led to most lights being on by the time the car finally died on the way home. Kurts took light came on. I was certain my alternator was broken which led to most lights being on by the time the car finally died on the way home. Kurts took only a cursory history of the problem and mostly focused on the lights and, of course, on the diagnostics fee. He did not understand that the lights were on because the system shut down due to discharging battery. He called me later to say the oxygen cencors need replacement, ABS system needed work and all that because there were some codes in the computer indicating that. I tried to tell him again that the alternator was broken and it lead to codes being set in the computer. He said I had to replace the battery before they can diagnose anything. The battery was not even one month old. Kurts was undeterred. I asked to speak with a manager and got Dan. He informed me that VW cannot diagnose anything until the battery is replaced. My take on this is if you need to install the battery to diagnose, do it. After you make the diagnosis, you then tell me what is wrong and we would go from there. I informed Dan that the battery is just one month old and if it needs to be replaced he would have to go with me to Pepboys and convince them that the battery was bad. We ended Friday on this tense note. Next day, Saturday, after spending close to a couple of hours at Pepboys and running various tests until they found one that showed some abnormalities in the battery, we finally got a replacement battery. Once VW installed the new battery (and could not blame the problems on the battery any longer), they confirmed my diagnosis that it was the alternator. Of course they did not have the alternator in stock but the price would be $900. I got it from Autozone for $180, delivered it to VW that same Saturday. They could not install it on Saturday and finished the job on Monday. Instead of $900 I paid $180 for the part and $132 for labor. Saved myself almost $600. When I got the car, the battery cover was broken, the battery was installed crooked and was held down by only one corner of the barket, the day-time running lights stopped working, the lights inside the car when I open the doors stopped working too. They used to have different service managers and in all 10 years I went to them, I never had any problems. I don't know what they did to the old service managers but they have now all new people and the quality of service suffered tremendously. Avoid them, if you can. More
by vwunhappy
Employees Worked With
Dan, Kurts
Helpful September 29, 2011
Scott is by far the most knowledgeable and helpful salesman I have encountered. He not only anticipated my needs but he also helped appease my wife who can be a bit hard to placate. I highly recomme salesman I have encountered. He not only anticipated my needs but he also helped appease my wife who can be a bit hard to placate. I highly recommend Scott and will be doing business with him again soon. More
by schwankstr
Employees Worked With
Scott Pittenger
July 05, 2011
Appreciate the great service department (Mr. Weiss) and the sales (Mr. Peittinger) at Rusty Wallis VW. Look forward to many years association with having my EOS serviced at Rusty Wallis. the sales (Mr. Peittinger) at Rusty Wallis VW. Look forward to many years association with having my EOS serviced at Rusty Wallis. More
by ralphie43
Employees Worked With
Scott Peittinger, Matt Weise
January 01, 2010
I have bought three cars from Rusty Wallis with sales and service being great every time. When I need to bring my car in for service all I have to do is call Jeff and he takes care of everything immediately service being great every time. When I need to bring my car in for service all I have to do is call Jeff and he takes care of everything immediately. I have never bought a car or had a car serviced anywhere that everyone works so hard to make sure that the customer is satisfied. In my opinion Rusty Wallis is the best dealership and has the best employess of any dealership anywhere! I would highly recommend Rusty Wallis. More
by debbiebr
Employees Worked With
Jeff Fagan
December 31, 2009
I return for all my service needs to Dimitry Finkler at Rusty Wallis Volkswagen in Dallas, Texas because he has taken great care of my (first Volkswagen) vehicle for the past nine years. In doing so I plac Rusty Wallis Volkswagen in Dallas, Texas because he has taken great care of my (first Volkswagen) vehicle for the past nine years. In doing so I place a lot of trust in him, directly, because of the way he handles any problem or maintenance on my 2001 Cabrio. Volkswagen should know he represents your company with professionalism, courtesy and consideration. More
by kathybates
Employees Worked With
Dimitry Finkler
April 21, 2004
I purchased my car from Rusty Wallis, and I have to say, overall, I've had a good experience. The Service Advisor, D'mitriy Finkler, is very nice & always helpful. I just had my 40K service done on 4/20/0 overall, I've had a good experience. The Service Advisor, D'mitriy Finkler, is very nice & always helpful. I just had my 40K service done on 4/20/04, and I have no complaints about the experience. <br> More
by Jackanapes
Employees Worked With
D'mitriy Finkler
