Rutland Auto Group

Leslie was very nice and helpful. She made good conversation and made me feel at home at Kinney Audi. My car was also cleaned and buffed to look great. conversation and made me feel at home at Kinney Audi. My car was also cleaned and buffed to look great. More

Lynn advised me over the phone regarding what the problem might be with my one year old Passat. Upon arrival, Leslie checked me in quickly and thoroughly and listened to my concerns. Lynn followed up once might be with my one year old Passat. Upon arrival, Leslie checked me in quickly and thoroughly and listened to my concerns. Lynn followed up once the work was being done (it took only 45 minutes)and completed, explained what work was completed, and gave me details on what to do if the problem reoccurred. The complimentary car wash was an added bonus. Leslie and Lynn were open, frienldy, and very helpful. During my visit the salesman who sold me the vehicle a year ago, Tom Shanahan, stopped to check on how things had been in the past year. In all, a very pleasurable and productive experience and it's always enjoyable to visit this dealership. More

I was in a bind on a snowy day and Lynn fit me in quickly to install a new headlight bulb, new windshield wiper blades and fixed my flat tire. to install a new headlight bulb, new windshield wiper blades and fixed my flat tire. More

Browsing around for a second car that could serve more like a donkey then a luxury car I came across a listing that sent me to Kinney Motors. I found this 2005 Subaru Outback that from the pictures looked like a donkey then a luxury car I came across a listing that sent me to Kinney Motors. I found this 2005 Subaru Outback that from the pictures looked nice. Needles to say I grab the phone and make a quick call to what I thought that could be a reputable company that is interested in selling cars, and not something else. I was very disappointed after only a few moments on the phone with a gentleman that he offered to help in providing some additional information about the car. First he pretended that he had no idea I'm talking about when I mentioned about year, make and model, and after browsing trough something, he mentioned that he has to go outside in the parking lot and gather more information. I was amazed...don't they have computers that on just a few clicks can display everything about a car on the inventory? Anyway long story short, he let me know what his direct number was and in case I wouldn't hear from him in the next 15 min I could call back and follow up.....again.....folks, it's 2013, and in this competitive market you do anything you can to accommodate your customers over the phone, or in person. Was almost like he didn't want to sell the car.....I've never seen anything like this in my life. The next day I jump in the car and along with my girlfriend we take a drive from Boston to Rutland VT (170.00 mi), more like a secret shopper, hopping to get better assistance, and try to conclude the sale. After 3 hrs in the car we get there, and the car is in a very poor condition, battery is dead, they have to jump it, and I'm still interested in buying the vehicle after a quick test drive, with the only condition to have them replace the bad battery with maybe another car battery from another used car in the lot. Apparently they had quote a few used cars that eventually would end up at the auction. So again, the sales person end up being the same person that I talk to the day before after a young chap offered to assist us he was removed from the picture. I didn't ask for any special favors, the car definitely need more work in order to be put back on the road, but with the excuse of the car is being sold as is, I got the bad experience. I can't even describe how disappointed I was to have the "luck" to deal with the same person that I spoke over the phone. I made him an decent offer for that vehicle and he took that offer to the person in charge, or the boss. We didn't conclude the deal for the most part because of the sales person poor attitude and the lack of will to do something in order to complete a sale, basically he didn't even try to make a sale.... This would've been probably the easiest sale ever. The owner of this place should hire secret shoppers sometimes and test more often his staff.....simply embarrassing. More

When I decide to buy another car, I will start with Kinney's first. Working with Kelly Platts was the best experience I have ever had with buying a car. She was helpful, kind,and very friendly. Kinney's first. Working with Kelly Platts was the best experience I have ever had with buying a car. She was helpful, kind,and very friendly. More

Leslie was very friendly and very professional. and she did her best to get all the service work done in a tight time period, even considering I was 1/2hour late due to roadwork along the way. The work wa did her best to get all the service work done in a tight time period, even considering I was 1/2hour late due to roadwork along the way. The work was done perfectly by the mechanics involved. The car was also spotless when it was handed over to me. Comfortable waiting area with internet access. More

This was by far the best car buying experience. I called a about a vehicle that I saw online and the service that I received was amazing. Tom was pleasant and excellent to speak and work with. I spoke with a about a vehicle that I saw online and the service that I received was amazing. Tom was pleasant and excellent to speak and work with. I spoke with Kelly prior to my trip to Vermont to get the car and she was wonderful to work with as well. I thoroughly enjoyed my drive from Vermont back to North Carolina. Thank You so much. I will recommend everyone to but from Kinny Motors! Wendy More

I had a mechanical issue on my Audi and I was received ASAP and I received an excellent care by Leslie and other staff at Kenney. Given the urgency of the issue with the car, Leslie managed to get me in e ASAP and I received an excellent care by Leslie and other staff at Kenney. Given the urgency of the issue with the car, Leslie managed to get me in even when place was very busy. She was very friendly and went way beyond to look for ways I can fix the problem. I am greatly appreciated. Sasha More

It was a great experience, just wish I had more than 1/8 of a tank of gas to drive back to New Hampshire with. of a tank of gas to drive back to New Hampshire with. More

Leslie went out of her way to assess problem, provide info, arrange transportation, and communicate progress of work. Mike showed me the problem, arranged for proper repairs, and made what turned out to info, arrange transportation, and communicate progress of work. Mike showed me the problem, arranged for proper repairs, and made what turned out to be the correct diagnosis, as my GTI now runs beautifully and gets the kind of gas mileage it should. All staff involved, including the other service advisor and the Service Director (Steve, I believe - he drives the R32) were extremely helpful and friendly. I won't always make the 70 minute drive for every service, but I will do so for major services in the future. The reason I bought this car from your dealership instead of my local dealer was because of prior experience with service on my old A4, as I was never disappointed in the work performed by your staff. Thank you. More