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Ryan Auto Mall
Buffalo, MN
5,716 Reviews
Ryan Auto Mall is a family owned and operated dealership, offering a complete range of new Cadillac, Chevrolet, Chrysler, Dodge, Jeep and Ram vehicles, along with a varied selection of pre-owned vehicles from all manufacturers.
We are proud to serve the communities of Buffalo and Monticello, along with the twin cities of Minneapolis and St. Paul.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 5,716 reviews
June 30, 2021
I starting looking at Gladiators in Nov 2020. I made an online inquiry and got connect with Joel. I typically dread dealers and there pushiness when it comes to sales. I told Joel my unique situation and h online inquiry and got connect with Joel. I typically dread dealers and there pushiness when it comes to sales. I told Joel my unique situation and he completely took it for what it was and was patient. I will continue going back to Joel at Ryan in the future for vehicles for my wife and myself. More
by draayer007
Employees Worked With
Joel Mapel
June 29, 2021
Great experience from start to finish! Steve is genuine, and made the entire process very comfortable and hassle-free. and made the entire process very comfortable and hassle-free. More
by Tony G
June 29, 2021
I went in to purchase a jeep from the dealership and Paul advised me to not upgrade my jeep and keep my current one. I upgraded and let my salesperson know. advised me to not upgrade my jeep and keep my current one. I upgraded and let my salesperson know. More
by Jeepdude271991
Employees Worked With
Paul Palmer
June 28, 2021
Todd was very helpful at answering all ,y questions and we really appreciated his words of advice and honesty while helping me pick out a vehicle. The entire experience was outstanding. we really appreciated his words of advice and honesty while helping me pick out a vehicle. The entire experience was outstanding. More
by timkathy
June 28, 2021
Curran Maguire from Ryan CDJR of Monticello. Is is amazing!! He made sure I had everything I wanted and was happy. He was extremely helpful!! amazing!! He made sure I had everything I wanted and was happy. He was extremely helpful!! More
by brutten657
June 28, 2021
Curran was quick to respond to us. We told him what we were looking for he found us a few options. We were in and out in a couple of hours with our new truck. Very satisfied! were looking for he found us a few options. We were in and out in a couple of hours with our new truck. Very satisfied! More
by Tina E
June 27, 2021
Chad is fantastic! He had three different vehicles ready for us to examine, knew every minute difference and walked us through everything. Plus he is a nice guy. for us to examine, knew every minute difference and walked us through everything. Plus he is a nice guy. More
by Troy
Employees Worked With
Chad Vinar
June 24, 2021
Bought a used car for my daughter from Ryan, and I can honestly say this was the most pleasant car purchase experience I've ever had. Curran is extremely easy to talk to, very responsive via text, and qu honestly say this was the most pleasant car purchase experience I've ever had. Curran is extremely easy to talk to, very responsive via text, and quick to answer questions. At no time did I feel pressured (which seems to happen almost everywhere else). Brian handled the financing paperwork and was quick and efficient. Really great overall and worth the drive from the cities. More
by Kelli K.
June 24, 2021
This dealership doesn’t seem very professional, or understand customer service. Ordered a 120k Escalade. Came in with the wrong boards on it so was ordered incorrectly. Asked how this mistake happened understand customer service. Ordered a 120k Escalade. Came in with the wrong boards on it so was ordered incorrectly. Asked how this mistake happened but their is no answer how it happened? No anything, obviously someone made a mistake. Not the end of the world. But when talked about with the dealership, options were pretty much take it or leave it, or buy this one and order another new one? Really? I have already waited 9 months for this one. No attempt to try to make it right. Ok still, very hard to get this vehicle during these times so moving on. 1 day after we took vehicle home we noticed a scratch/tear in the leather armrest. About a quarter to a half inch. Again not a big deal, every dealership has a leather guy and this is super simple to fix. Let them know and asked when their leather guy would be in. They gave a day and said it would be 40 dollars. I couldn’t really care less about 40 dollars but still said should you guys fix this being 1 day old and we know nobody was in that seat. Salesman went to the boss and the boss said he won’t pay for it that we had to have made the scratch. Wow. So your saying I’m lying to you to get out of paying a 40 dollar tab. Salesman grumpily said he would just pay the 40 dollars. If I was the salesman I would tell the customer that it’s no problem and we would take care of it even if I was paying out of my pocket. Never be grumpy and tell the customer the dealership won’t pay it so I’ll just pay the money from my own pocket. I’m not hard up to have a salesman pay a 40 dollar bill for me but the professional way to handle it would be the dealership step in. I was able to look past some of the things earlier in the process. Vehicle being ordered wrong, the dealership not knowing even as much as me on the status of the vehicle in production, and when it would arrive, vehicle coming in slightly wrong and given insulting options. I’ve bought 2 vehicles from here in the last 3 years that equal to 200k and this is the professionalism that comes with it? This little 40 dollar fix and the insults assuming that I’m lying and had to have made this little scratch have now cost this dealership any future sales with me and anyone else that may ask my opinion. Maybe this will reach someone that understands customer service, and how to retain customers, because they are way off page. If I make mistakes I admit to them and look for a resolution. I would never directly or indirectly tell Someone their lying in a situation like this. This isn’t the only dealership that I use and do know what good service at a car dealership looks like. Sucks that this is the only Cadillac dealer within an hour for me, but I will not be buying another vehicle from here, they do not deserve my business nor do they seem like they appreciate it. More
by Scott.m.marty
Employees Worked With
June 23, 2021
Very personable sales team made for a pleasant experience for the whole family! for the whole family! More
by Niles
Employees Worked With
