My husband found a Malibu on-line. He called the dealership and spoke to Doug Rambow. They made a deal, and we committed to purchasing the vehicle. We went to pick up the car the next day and Doug had everything ready to go. Car was parked inside and was spotless. Doug went out of his way to contact my husband about a special Toys for Tots promotion that saved us even more money. Jeff made the paperwork process quick and easy. Everyone was very friendly and professional, and we feel we got a great deal on the vehicle. We definitely recommend Doug and Ryan Auto Mall, and will shop there again in the future.