Ryan Auto Mall

I called Wednesday morning, showed up Wednesday night and went home with a lease on a brand new Cadillac! Awesome job team! Very helpful! I have never had a new vehicle or a luxury vehicle for that matter! went home with a lease on a brand new Cadillac! Awesome job team! Very helpful! I have never had a new vehicle or a luxury vehicle for that matter! More

I had an absolutely wonderful experience with Ryan Auto! Reece and his team exceeded my expectations and helped get me into a car i love! Reece and his team exceeded my expectations and helped get me into a car i love! More

This was 4th purchase from Ryan and again they didn’t disappoint. The car buying experience from start to finish was seamless and I was given all options and they gave me time to figure out what I want disappoint. The car buying experience from start to finish was seamless and I was given all options and they gave me time to figure out what I wanted without being pushed one way! Great dealership! More

Friendly easy staff that helps you understand all the features of the Cadillac XT5. We will for sure be back! Thank you for taking the time to explain everything! Love the car and all its features and g features of the Cadillac XT5. We will for sure be back! Thank you for taking the time to explain everything! Love the car and all its features and great financing terms and great price in the vehicle! More

The buck before the customer at Ryan Auto Mall. If you are looking for customer service and a great place to get your next new vehicle…look elsewhere. My problems started right from the start and I If you are looking for customer service and a great place to get your next new vehicle…look elsewhere. My problems started right from the start and I wished I had listened to myself and went elsewhere. The advertised special price for my Gladiator was posted as "Buy for $xx,xxx. … Our BUY FOR PRICE is the PRICE FOR EVERYONE and includes UNCONDITIONAL manufacturer offers and rebates. " Yet when we came in a sat down with Melisa Rokala the price she gave us was $1300 higher which included an addon we did not ask for and were told the other $1k was a discount we did not qualify for. We walked away and kept looking elsewhere. Melisa contacted us again so in emails we negotiated back to the sale price (are you kidding me), dropped the addon we did not want, and got an agreement for an extra $500 on top of the low amount they offered for our trade. We decided it was a deal for the Gladiator so I went to pick it up. While signing the paperwork the finance manager Dane mentioned Melisa had told him we were retiring in 6 months and returning to Canada after 10 years in the states. He showed me the apa.ca web site which indicates a potential issue with the warranty transfer but it did state "Warranties of vehicles purchased in the United States will not be valid in Canada, unless a customer moves to Canada and gets approval by Chrysler Canada." . Given that info I felt I could contact Chrysler Canada and determine the transfer process. He also told me the extended warranty would cover me instead but I doubt that is true during the time the manufacturer's warranty is in place. 18 hours later I contacted Chrysler Canada who told me they do not transfer any US warranties at all so I would have a new vehicle with only 6 months coverage. I immediately contacted Melisa to see how we undo this deal and she told me I would have to call Mike the sales Manager.. I had to convince her that she should do that. Mike then called me back 4 hours later and basically said there is no law that allows the customer to undo a deal so the answer was NO! He said I could call Rob Ryan if I did not like that answer and gave me his number. I called, left a detailed message and NEVER heard back at all. So… bottom line is all that matters to Ryan Auto Mall as there would have been no reason they could not have supported the customer and undone this deal. We should have walked away when we had to talk them into their own advertised sales price. Stay away if you want customer service. More

My husband and I had a bad experience at another dealership in Monticello and Brandon B did a great job in helping us find our vehicle! Impressed and very pleased!! Thank you!! dealership in Monticello and Brandon B did a great job in helping us find our vehicle! Impressed and very pleased!! Thank you!! More

Excellent customer Service from all departments. I dealt with Damian Frentz who made the buying experience flow quite nicely. Very knowledgable and enjoyable to work with. with Damian Frentz who made the buying experience flow quite nicely. Very knowledgable and enjoyable to work with. More

I had a super great experience buying a 2019 pre-owned Chevy truck at Ryan Auto Mall. Working with Scott Goodmanson on the Sales side was awesome, he made the whole experience seamless, educational, and Chevy truck at Ryan Auto Mall. Working with Scott Goodmanson on the Sales side was awesome, he made the whole experience seamless, educational, and enjoyable and I'll definitely be back for future purchases. And Jeff Seibert and Lisa Stifter really made the paperwork simple and easy and again just a great overall experience! Thanks to Scott, Jeff, Lisa and the entire team, really enjoying my new truck! More

Scott and the team at Ryan Auto Mall make the experience perfect every time! Can't beat them on price or service! Truly appreciate doing business with them every opportunity we get. perfect every time! Can't beat them on price or service! Truly appreciate doing business with them every opportunity we get. More

Rob thanks for taking the time to get me in a new vehicle. Patience is a virtue and you have it. I love my Cherokee!! vehicle. Patience is a virtue and you have it. I love my Cherokee!! More