Ryan Auto Mall

Great place Friendly and excellent service, I was quickly attended to and didn't have to wait long, oil change, point inspection and car wash in under 40 minutes. Friendly and excellent service, I was quickly attended to and didn't have to wait long, oil change, point inspection and car wash in under 40 minutes. More

Great dealership and staff--No Pressure!! So happy to have purchased our new vehicle from Kirk Crowell at Ryan Auto. No pressure and good price. Will recommend Kirk and Ryan to everyone. T So happy to have purchased our new vehicle from Kirk Crowell at Ryan Auto. No pressure and good price. Will recommend Kirk and Ryan to everyone. They turned a dreaded experience into a enjoyable one. And we love our new T&C. More

Transmission Issues/Warrenty We made an appointment due to our check engine light coming on and our computer telling us that is something to do with the transmission. They can be We made an appointment due to our check engine light coming on and our computer telling us that is something to do with the transmission. They can be very friendly people, but on this instance we felt that the service could have been better. We were told that if they hook up their computer to figure out whats going on it could cost us $50 to $100 and then we told him if that's what it was going to be like we would go elsewhere were we wouldn't have to pay. This is ridiculous!!! This service guy almost tried to talk down to us, when my husband stated that he could just do it himself at his work. I do not like going to any dealership and being talked to like we don't know what we are talking about. I have a warranty and they need to honor every aspect of it! We are still waiting too unfortunately on the recall parts to come in considering the transmission issue. More

Not sure why I keep coming back. UPDATE: I will NOT be back There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make mistakes when I visit with my vehicle. So, what does that tell you when even the best individuals fail to meet the customer's needs every time they work with the customer? It's probably not the employees' fault when the good are bad and the bad are horrible. On that note, it's the same reason that this review and all past reviews will and have passed without acknowledgment. It's the culture at your business that is failing your customers and that culture is a reflection of management. UPDATE: This is the response I received which exemplifies my review: Private Response Ryan Auto Mall responded to this review January 27, 2016 Good morning Mike. I am certain that at your business you have issues from time to time that get mishandled. It would appear that is the case at this dealership as far as you are concerned. You mention that your review would pass without acknowledgement. We do take our reviews seriously and treat them as an opportunity to learn and improve. It is, however, more difficult to learn from someone who, rather than offering constructive criticism, prefers to express himself in a self-important manner with anger and contempt for an entire business and follows up by emailing every employee with his ranting and raving. As one of the countless hacks that you refer to, I can assure you that you and your business are not perfect either. We would just prefer to know that and politely not mention it to everyone we meet I maintain my previous point; that while management seeks out individual employees to blame for bad service, it's the culture that management has created that fails their customers. More

Very friendly, courteous and efficient Everyone is always very friendly & helpful when you walk in the door. Never have to wait for someone to help you. Have never checked with anyone e Everyone is always very friendly & helpful when you walk in the door. Never have to wait for someone to help you. Have never checked with anyone else for service as we are very satisfied with Ryan Jeep More

Smooth process The trade in price was fair and purchase went very smooth. Doug Rambow answered all my questions and there was no pressure to buy the "add ons". I wo The trade in price was fair and purchase went very smooth. Doug Rambow answered all my questions and there was no pressure to buy the "add ons". I would recommend considering this dealership to anyone interested in a new or used vehicle. More

Excellent service We received personalized 5 star service from Doug Rambow at Bob Ryan Chevrolet and Cadillac. He listened to our desires and needs in a vehicle and poi We received personalized 5 star service from Doug Rambow at Bob Ryan Chevrolet and Cadillac. He listened to our desires and needs in a vehicle and pointed us to just the right choices. Jeff in finance was also very helpful and knowledgeable and had us out the door quickly. More

Excellent Service I was in dire need of a good quality used car. After the assistance of four other people searching through a huge number of listings in the MSP area, I was in dire need of a good quality used car. After the assistance of four other people searching through a huge number of listings in the MSP area, we came across a listing from Ryan Auto Mall. I was put in contact with Melisa Rokala, and I can say without hesitation that Melisa understands how to take care of her customers. She is friendly, knowledgeable, and extremely thorough. I HIGHLY recommend checking out Ryan Auto Mall, they are a great dealership and would recommend Melisa to anyone wanting a rock solid sales person that will take good care of you. Also, their Manager Dane Dornbush is a great guy as well. They both really know how to make buying a car as hassle free, low pressure, and actually enjoyable! More

Great Experience I was looking for a vehicle with certain specifications and Reece showed us exactly what I was looking for. Very easy to work with him. Would highly I was looking for a vehicle with certain specifications and Reece showed us exactly what I was looking for. Very easy to work with him. Would highly recommend Reece, Shaun and Dane. More

Fixing Someone Else's Mistake I arrived at Ryans with a brand new Dodge I had purchased a couple days before at a different dealer.. One tire had gone completely flat. The dealer I arrived at Ryans with a brand new Dodge I had purchased a couple days before at a different dealer.. One tire had gone completely flat. The dealer where I purchased it had sent me out of there with the low tire light on, but with the assurance that air had been added and everything was fine. It wasn't. The tire had a large nail in it. I drove it to Ryans as they were closest dealer. They were wonderful. I was very upset and they did a great job of not taking my concerns lightly. They worked with the other dealer to approve a new tire for me and replaced the old one. I've been in for service several times over the last few years and have always found them to be fair and honest. More