Ryan Auto Mall

Took too long and didn't follow through on picking me up. I brought my new Jeep Cherokee at Ryan and scheduled to have a towing package installed on it. I made an appt. and got there at 7:00 AM and then found I brought my new Jeep Cherokee at Ryan and scheduled to have a towing package installed on it. I made an appt. and got there at 7:00 AM and then found out "the guy that does this wouldn't be in until 9:30 A.M." So I brought it back at 9:30 A.M. Then I sat there until 12 noon waiting for it to be done. At 12 noon, I was told from the Service desk that it wouldn't be done for a couple more hours and would I want a ride home to wait for the call that it was done and then they would come and pick me up when it was done. So, I got a ride home and then they called me at 3:00 P.M. saying it was done and someone would be there to pick me up so I could drive it home. At 4:00 P.M. no one had arrived yet to pick me up so I called Ryan again and asked if someone was coming and they assured me there was someone coming. At. 5:00 P.M. still no one had come so I could get my Cherokee. Finally at 6:00 P.M. someone came to pick me up. I spent a whole day waiting (7:00 A.M. to 6:00 P.M.) waiting for the service to be done. Also, I initially was quoted the day before that the cost would be $450.00. I was called the next day and they told me they had FORGOT to include LABOR which brought the price up to $750.00. I love my Jeep Cherokee but don't know if I can recommend their service dept. I also previously bought a new Jeep Patriot there and had very similar problems with the Service Dept. or "After Purchase" add-on involving the exact same thing with installing a tow Package. More

Happy buyers! We worked with Reece and Shaun. They were both friendly and professional. We got the vehicle we wanted at a fantastic price! We highly recommend! We worked with Reece and Shaun. They were both friendly and professional. We got the vehicle we wanted at a fantastic price! We highly recommend! More

Good experience Bought two new work vehicles no hassles they went out found what I was looking for. They stand behind their brand and took care of some other quali Bought two new work vehicles no hassles they went out found what I was looking for. They stand behind their brand and took care of some other quality issues on other rigs previously purchased great customer service. More

Vary happy with the new car. Scott was great to work with on the purchase of our new SUZ. I highly recommend him. And would by another car our truck there. Scott was great to work with on the purchase of our new SUZ. I highly recommend him. And would by another car our truck there. More

Car buying at Ryan Had a great experience working with Steve Edmonson at Ryan Chev in Buffalo. Very courteous, lots of experience and knowledge. He asked us questions Had a great experience working with Steve Edmonson at Ryan Chev in Buffalo. Very courteous, lots of experience and knowledge. He asked us questions that helped him guide us to the vehicle that worked best for us. We purchased a 2016 Chev Traverse. More

Easygoing and smooth car buying The entire Ryan Automall team is so helpful. They helped me try to find the best possible deal on a car for me. My salesman Stephen Edmonson was so pa The entire Ryan Automall team is so helpful. They helped me try to find the best possible deal on a car for me. My salesman Stephen Edmonson was so patient and helpful when I was back and forth on what car I wanted. He worked with me to find me the best car for the best price I could possibly get. I appreciate going to a dealership where the whole staff is laid back and there is a no pressure environment. I would definitely recommend our salesman and the whole Ryan staff to family and friends. More

Excellent Service We have purchased Dodge pick-ups and one needed a repair. While waiting we decided we liked a Jeep which we then purchased. We have treated well wit We have purchased Dodge pick-ups and one needed a repair. While waiting we decided we liked a Jeep which we then purchased. We have treated well with service, sales & cashiers every time at Ryan. More

Very satisfied with sales department I bought a new Jeep Wrangler at Ryan Auto Mall. Kirk Crowell was my salesman he was very knowledgeable & helpful. He made the experience easy & It was I bought a new Jeep Wrangler at Ryan Auto Mall. Kirk Crowell was my salesman he was very knowledgeable & helpful. He made the experience easy & It was a pleasure to deal with him. More

Very satisfied with service I have bought 2 Vans from Ryan , a 2014 Chrysler and a 2014 Dodge Gr Caravan . I have had nothing but great service from them . I recommend your stor I have bought 2 Vans from Ryan , a 2014 Chrysler and a 2014 Dodge Gr Caravan . I have had nothing but great service from them . I recommend your store to all my friends and family, More

Jeep Cherokee I went into the dealership wanting to buy a new Cherokee. I had Jon helping me and he was very knowledgeable about this vehicle and was able answer my I went into the dealership wanting to buy a new Cherokee. I had Jon helping me and he was very knowledgeable about this vehicle and was able answer my questions. Financing was simple working with Dane! Great experience More