Ryan Auto Mall

Great service It is always nice to just pull in to the Express service for an oil change. They are efficient and do a great job. They are on top of any recalls or a It is always nice to just pull in to the Express service for an oil change. They are efficient and do a great job. They are on top of any recalls or any other things that may need attention to my vehicle. Thanks :) More

Bruce is awesome! I recently purchased another vehicle from Bruce and could not be happier! He provides great service and always goes above and beyond what you would e I recently purchased another vehicle from Bruce and could not be happier! He provides great service and always goes above and beyond what you would expect from a car salesman! I intend to return to Bruce for my future car needs! More

TAKING CARE OF MY CAR Needed tires on my 2011 Cadillac DTS. Also needed oil change and inspection of the car's needs. Ryan's Dealership in Buffalo, MN serviced the car in r Needed tires on my 2011 Cadillac DTS. Also needed oil change and inspection of the car's needs. Ryan's Dealership in Buffalo, MN serviced the car in record time. Good service and friendly Ryan folks keeps me coming back. Luz Campa More

Great customer service Purchased a truck from Doug Rambow. He is a great guy and worked hard to help me with the purchase. I highly recommend Doug and Ryan Chevrolet. Purchased a truck from Doug Rambow. He is a great guy and worked hard to help me with the purchase. I highly recommend Doug and Ryan Chevrolet. More

Recent service experience at Ryan Automall My Jeep Cherokee was in for warranty work (cylinder head) and two additional recalls for six days, and then after pickup I had to return again the nex My Jeep Cherokee was in for warranty work (cylinder head) and two additional recalls for six days, and then after pickup I had to return again the next day after Jeep was not operating properly. Initial contact was good and scheduled a day when a courtesy vehicle would be available. Picked up the vehicle after "completion" on Tuesday and was able to get all the way to Rockford before realizing things weren't right with the engine. Called next morning, Erik told me to stop back in and they would take a look at the check engine light returning. Said if he wasn't available, ask for Matt. Stopped back in that afternoon and they spent an hour plus making the final repairs. There was certainly frustration with being told the Jeep was ready and then finding out the truck was not operating properly. This happens, I get it. I was told they were working on a "miss" the last day and thought it was a bad spark plug. Although the issue with the engine was most identifiable while in gear and at idle (although it got more intensive as you drove it). Not sure this was test drove or just trying to figure it out in the shop. Regardless it cost me another roundtrip to Buffalo and canceling plans for the following afternoon. Couple of suggestions/observations: Would have been helpful to tell me what I needed for the courtesy/rental vehicle (driver's license and proof of insurance). Had to scramble to locate the insurance information and was in a hurry so it would have been nice to know ahead of time and it would have saved me time. Service writing is a tough job as I've done it myself. That said, the customer service aspect is key to an experience and loyalty to a brand and location. My dealings with Erik were good. My interactions with Matt were not. A voice mail from Matt on Monday evening, my returning of the courtesy vehicle and picking up my Jeep from Matt on Tuesday and the bringing back of my Jeep for the completion of the job on Wednesday and stepping out of the car with Matt on Wednesday was not a pleasant experience. In all three cases I felt like I was an annoyance or interrupting his day. There were awkward side conversations to employees (I get he is the service manager) while standing with him and again I didn't feel there was much appreciation (I get it was warranty work) for my business. Hopefully this was just a bad few days or maybe I caught him at the wrong time on these three days. More

Great experience! Unlike any other car dealership! We recently purchased a vehicle from Doug Rambow at Ryan Auto Mall. He was great to work with! I would recommend this place to anyone, great customer We recently purchased a vehicle from Doug Rambow at Ryan Auto Mall. He was great to work with! I would recommend this place to anyone, great customer service and not pushy like other places we've been. And they worked with our "not so great" credit! Thank you Doug! :) More

Excellent customer service!! Doug was available to help us immediately as we walked in the door. Our first impression was very polite, friendly and personable. He exceeded our ex Doug was available to help us immediately as we walked in the door. Our first impression was very polite, friendly and personable. He exceeded our expectations. Throughout the entire evening Doug was honest, straight to the point, down to earth and easy to talk to. The entire staff was great!! What a great group of people. We really appreciated the outstanding customer service that we received. We will recommend Ryan Auto Mall to anyone in search of a vehicle. PS: we love our new truck More

Excellent service as always!!! Ryan Chrysler Dodge Jeep Ram has always done a great job repairing my vehicles, so when I needed service work on my Cadillac I thought I'd give them a Ryan Chrysler Dodge Jeep Ram has always done a great job repairing my vehicles, so when I needed service work on my Cadillac I thought I'd give them a chance. The repairs were done quick and im very satisfied. Thanks to the team at Ryan! More

The best dealership experience I've had John is the best! Always keeping me in the loop the entire process! Thank you john for making this a pleasant experience. Your the best!!!! John is the best! Always keeping me in the loop the entire process! Thank you john for making this a pleasant experience. Your the best!!!! More

Great employees-answered questions-Excellent service- Todd opened door & impressed the wife! Very professional & attention to customer needs! Best Chrysler dealership we have ever dealt with. Thanks & sa Todd opened door & impressed the wife! Very professional & attention to customer needs! Best Chrysler dealership we have ever dealt with. Thanks & satisfied. Very clean & organized dealership! Employee attitude & expertice is important to us. Thanks! Thanks for SMILS and good attitudes!!!!!!!!!! More