Ryan Auto Mall

I was very disappointed in the after service we received once they got our money. During negotiations we were promised a new navigation disc for our vehicle since the one for the vehicle was missing. When once they got our money. During negotiations we were promised a new navigation disc for our vehicle since the one for the vehicle was missing. When they called that the disc was in I made a special trip back to Buffalo for the disc...which turned out to be the old one. Now during price negotiations we conceded on few points with the understanding that we would be getting a new navigation disc that would be updated (we were told several time how EXPENSIVE this was going to be for the dealer and that we would be getting the newest version for free). If I had known that they had NO intention of providing the newest and most current version that would have changed our stand on things that we "negotiated" for. I was also told one price for an item that needed to be ordered and when I picked up that item the price had jumped $5. Now $5 does not seem like a lot, but when you have already been taken advantage of it becomes more a matter of principle. We had purchased a vehicle from another dealer in the past and it has been a number of years, every time we go in for any reason they offer to wash our vehicle. When I asked about a car wash at Ryan's they told me I had to have service done. I pointed out that the service I had come in for (customer service) was sub par and that it was basically a waste of my time the sales associate told me I "didn't drive in that far (20 miles round trip) and that she doesn't get free car washes for coming in". I thought that was funny...since she comes in to get paid and I came in to followup on broken promises by the dealership. We had brought our previous vehicle there for service in the past and thought we would try keep business local. After this experience, we will no longer service any vehicles there, nor recommend this dealership for service or sales. More

Steve Goodmanson was grest to work with, definately would recommend to friends and family. We love our new equinox! Thank you Steve and Mitch - The Michls recommend to friends and family. We love our new equinox! Thank you Steve and Mitch - The Michls More

Paul was a nice guy but delivered the car at night and it was filthy and covered with hard water spots (that took me a day to get out with a clay bar and polish). We also found a razor blade in the back seat was filthy and covered with hard water spots (that took me a day to get out with a clay bar and polish). We also found a razor blade in the back seat from whoever took the window sticker off. Lastly, we never received the $100.00 spiff money he promised to send us. More

We have purchased two new vehicles from Ryan Auto Mall and have been very pleased with all of the help with purchasing and maintenance. Every department has been more than helpful. The follow thru is grea and have been very pleased with all of the help with purchasing and maintenance. Every department has been more than helpful. The follow thru is great More

Jeff Nelson was great! He was very helpful with finding the best deal for us! He knew what cars were available in our price range. He answered all our questions/concerns and was very professional !! I the best deal for us! He knew what cars were available in our price range. He answered all our questions/concerns and was very professional !! I would recommend my friends/family to him in a heart beat! Great guy! More

I was in for a oil change. The team at ryan did a I was in for a oil change. The team at ryan did a great job as always. The visit was quick and they had me on my way.Keep up the good work. I was in for a oil change. The team at ryan did a great job as always. The visit was quick and they had me on my way.Keep up the good work. More

I decided to add a set of side steps to my Jeep Liberty, I was scheduled for a 10:00 AM appointment was greeted by a very polite Aaron Grefsrud who had all the paper work ready for the installation of the s I was scheduled for a 10:00 AM appointment was greeted by a very polite Aaron Grefsrud who had all the paper work ready for the installation of the side steps. The work was done with in the time I was told it would take to do the install the sidesteps looked great on my my Jeep and with in and hour and a half I was on my way. More

Jeff Nelson was a treat to work with, he filled every one of my expectations. I will defibately return to Ryan Chevrolet for my next vehicle! of my expectations. I will defibately return to Ryan Chevrolet for my next vehicle! More

The service was very good and not pushy or condescending. Andy was very helpful when answering questions. We had limited time in order for us to do this deal and Andy and Jeff were accommodating. I didn't fe Andy was very helpful when answering questions. We had limited time in order for us to do this deal and Andy and Jeff were accommodating. I didn't feel like I was being belittled at all considering I went in by myself, obviously I am a female and sometimes I feel we are taken advantage of if we don't have a male with us. I would recommend this dealership to a friend easily. Thank you More

I brought in my 2012 Denali for an oil change and rotation. Never having been there before, I went to the wrong building. After telling the mgr what I needed done, I went to the waiting area. Within rotation. Never having been there before, I went to the wrong building. After telling the mgr what I needed done, I went to the waiting area. Within 5 minutes the mgr found me and told me I needed a synthetic blend oil which they didn't have. I appreciated his honesty as I imagine other places may have just put in regular oil and sent me on my way. Luckily the mechanic hadn't drained the oil yet and the mgr directed me to the correct Ryan Chevrolet/Cadillac bay where they had the oil I needed. (Very friendly mgr at the 1st place I stopped! Sorry, didn't get his name) Within 10 minutes they had my truck in to service it. While waiting for it, the mgr came out and told me that the tread wear was the same on each tire and I didn't need to rotate them. I had never heard this before and was just going by the old "rule of thumb" of rotating every 7,500 miles. He said he would do it for me but I was wasting my money. I guess I'm still a little unsure of this and will check into it with the dealer I bought it from last November to get their opinion. But I appreciated his opinion and trust he was correct. And loved saving a few bucks! (I just bought this vehicle new late last year and this would have been the 1st rotation.) I am VERY pleased with the way I was treated at both places. Very friendly, fast and efficient and I plan on coming back in the future. Thank you! Regards, Gregg PS I just looked at my invoice and the Service Advisor on it is Aaron Nylin. More