Ryan Auto Mall

As I write this I'm even more disappointed as when selecting the individual from the site that I worked with and come to find out he is the "Service Manager", I'm shocked... My Jeep was in three ti selecting the individual from the site that I worked with and come to find out he is the "Service Manager", I'm shocked... My Jeep was in three times to fix the UConnect issue, first two times it was stated it was fixed but within minutes of driving away from the dealer I would find that it indeed was not fixed. During the second attempt, Matt looked at the issue for an additional two hours until 5:30pm on a Friday, even though they had the jeep since 8am that morning. Anyways the issue could not be determined so Matt was to call the manufacturer first thing the next Monday morning and call me back. Monday went by, Tuesday went by with no call back from Matt as he indicated he would do the previous Friday. I left a voicemail for Matt on the following Wednesday, still no response. I called again three business days later, the following Monday as I still had not heard from Matt. I spoke to Aaron and communicated my frustrations with Matt. It was not until Aaron got involved that things started to move along and on the 3rd visit, the Uconnect was fixed and Aaron provided EXCELLENT customer service. My above ratings completely reflect my experience with "Matt Ryan" and I sure hope he's not family related to the over all dealer ownership as I will certainly never have him help me again.... This is one Service Manager that does not make customers a priority... Aaron, thank you for your time, effort and listening to my frustrations!!! Perhaps they should promote you to the Service Manager, I think you would do a fine job at it. More

Friendly staff. The process was very easy and fairly fast. The staff was all direct and straight to the point. Bruce setup a time to deliver the car so that I don't have to make an extra trip out to Buf fast. The staff was all direct and straight to the point. Bruce setup a time to deliver the car so that I don't have to make an extra trip out to Buffalo. Great experience. More

I chose Ryan to repair my car because they have done work for me previously and have always done a superior job. The friendliness and the work they have always done in a timely manner has been the deciding for me previously and have always done a superior job. The friendliness and the work they have always done in a timely manner has been the deciding factor in choosing Ryan. Carol Peterson More

We inquired online regarding good used Cheverolet Malibu's when Jake Jacobson contacted us and we began working on our vehicle needs. Ultimately, we were far better off going with a brand new 2012 C Malibu's when Jake Jacobson contacted us and we began working on our vehicle needs. Ultimately, we were far better off going with a brand new 2012 Chevy Malibu. Jake was a good listener and learned about how we were planning to use the car (business, over 40,000 miles/yr) and was very willing to keep our budget in mind. After deciding on and purchasing the car, we were ready to drive away when upon final inspection, I noticed a scratch on the rear trunk lid. We felt bad, not only for us, but also for the predicament for Jake, quite honestly, as it cannot be very often that when delivery of a vehicle is taking place, something like this jumps out at you. Nonethless, Jake took charge, went and spoke to his manager and the manager of the body shop, and by now it was past 7 PM. He assured us it would be taken care of - no worries. I must say that he made even this situation go so smoothly. We came back a few days later, and all the shop did was swap out a new trunk lid and we were back on the road in under 10 minutes. No down time for masking, painting, touching up and all that hassle. What a dealership! We couldn't be more pleased with the service which all began with Jake and continued through the purchase, and even an immediate repair. We truly like the car, and are getting just shy of 31 mpg with mostly highway driving and a little city driving mixed in. We would encourage anyone to consider their next car purchase through Ryan Auto Mall and Jake Jacobson. Sincerely Jim Palm Owatonna, MN More

This was a service visit on April 12, 2012. I was able to get in right away and since it was a short visit I waited in the lobby. More than one person stopped in the lobby to ask how I was doing. The se to get in right away and since it was a short visit I waited in the lobby. More than one person stopped in the lobby to ask how I was doing. The service person was extremely friendly told me about how long it would take to complete. Although Miller Chev is between where I live and work, I chose Ryan because of how comfortable I feel at that dealership. More

This was for a visit on May 7 and as usual the service department was great. I had a special request for a loaner car which was granted without hesitation. Keep up the great work. department was great. I had a special request for a loaner car which was granted without hesitation. Keep up the great work. More

Jake was very helpful and accomandating with our time. One of the best dealership that I have done business with. Will recommend to our friends and family. One of the best dealership that I have done business with. Will recommend to our friends and family. More

We had a great experience. Bought a low miles used Impala at a very fair price. Bruce was helpful, honest, and courteous throughout. I highly recommend this dealership and would buy from Bruce or Jake again. at a very fair price. Bruce was helpful, honest, and courteous throughout. I highly recommend this dealership and would buy from Bruce or Jake again. More

Brought in my vehicle for repair and they said it would be 3 days, well it was 7 days and the amount was around $400 over the estimate, I understand that it may go over but that is quite alot. Anyway got be 3 days, well it was 7 days and the amount was around $400 over the estimate, I understand that it may go over but that is quite alot. Anyway got it back after the 7 days and drove it the next day to the grocery store went to open the back door and I heard a crunch and they had put the molding back on wrong, it was put on to far to the front door. So we had to take back for them to look at and they have to reorder the part, then we will have to take back again and also come back again when it is finished. So alot of running back and forth which is about 25 miles one way for us, so not happy about that. Mike Boyd was very nice and was very sorry for the mistake and he said it would get taken care of and I know it will, just alot of running back and forth and inconvenience to us. We have had Ryan do alot of work for us in the past and we were very happy just this time they missed up. Over the last 20 years we have purchased all our vehicles from Ryan, so I would still reccommend you to others. More

I know several people who have purchased vehicles from Scott and they all can't say enough about the amazing customer service they received when dealing with Scott. Scott cares about his clients and will Scott and they all can't say enough about the amazing customer service they received when dealing with Scott. Scott cares about his clients and will do everything he can to make your car buying experience a wonderful experience! I would highly recommend Scott to anyone who is looking for a new or used vehicle! More