Ryan Auto Mall

I worked with Andy Leverenz on the purchase of my new car. He suggested the Chev Cruze to me after I tried the Impala and Malibu. It was not a car I was considering but loved it and ended up buying one. car. He suggested the Chev Cruze to me after I tried the Impala and Malibu. It was not a car I was considering but loved it and ended up buying one. Andy worked well with me because I needed to find the right combination of color, price, options, and miles before I settled on the one I bought. I appreciated Andy's relaxed style and willingness to do what I asked of him. I feel I got the best deal on the car and the staff at Ryan were all pleasant to work with. Renae More

They gave us a better price on our trade-in and willing to work with us on a new car and no pressure which was nice. to work with us on a new car and no pressure which was nice. More

Have always taken great care of us! I highly recommend this dealership to anyone and everyone. It is well worth the trip to drive out to Buffalo! this dealership to anyone and everyone. It is well worth the trip to drive out to Buffalo! More

Steve was professional, helpful and friendly. The facility was clean and modern and had a wide inventory. The price we paid was fair and they scheduled repair of a power steering hose replacement th facility was clean and modern and had a wide inventory. The price we paid was fair and they scheduled repair of a power steering hose replacement that tighting did not completely stop. More

Overall experience was fantastic. Great vehicle at a great price with a lifetime warranty and a 4 year maintenence package... can't beat that. We worked with finance to get a very low interest rate and great price with a lifetime warranty and a 4 year maintenence package... can't beat that. We worked with finance to get a very low interest rate and a comfortable monthly payment. Our salesperson, Todd was never pushy and very honest when discussing vehicle options. The only negative part which is understandable because it was a very busy Saturday afternoon, is that it took a very long time and we wound up waiting a lot. More

The whole experience was great, from salesman (Jake) to business manager. Very knowledgeable and informative staff. Everything was explained in detail, with no high pressure tactics involved. Pricing was f business manager. Very knowledgeable and informative staff. Everything was explained in detail, with no high pressure tactics involved. Pricing was fair and the wife and I were very pleased with our final "deal". It is nice to go to a friendly business where everyone, including people we were not directly dealing with, seems genuienly interested in you. We have bought several cars over our lifetime and we would say that this has been our best experience in a car purchase - wish we would have discovered this dealership sooner. More

I came in for an oil change and service and expected it to take an hour or more but was finished in less than one half hour. Eric commended a change in oil type that was a better match to our driving condi to take an hour or more but was finished in less than one half hour. Eric commended a change in oil type that was a better match to our driving conditions. He was very helpful. I expected to pay over $100.00 for the service but paid under $50.00 More

Have worked with Jeff before and trust him to give me the best deal he can. He's honest and upfront and makes every effort to find the vehicle that will fits what I've been looking for. best deal he can. He's honest and upfront and makes every effort to find the vehicle that will fits what I've been looking for. More

As I write this I'm even more disappointed as when selecting the individual from the site that I worked with and come to find out he is the "Service Manager", I'm shocked... My Jeep was in three ti selecting the individual from the site that I worked with and come to find out he is the "Service Manager", I'm shocked... My Jeep was in three times to fix the UConnect issue, first two times it was stated it was fixed but within minutes of driving away from the dealer I would find that it indeed was not fixed. During the second attempt, Matt looked at the issue for an additional two hours until 5:30pm on a Friday, even though they had the jeep since 8am that morning. Anyways the issue could not be determined so Matt was to call the manufacturer first thing the next Monday morning and call me back. Monday went by, Tuesday went by with no call back from Matt as he indicated he would do the previous Friday. I left a voicemail for Matt on the following Wednesday, still no response. I called again three business days later, the following Monday as I still had not heard from Matt. I spoke to Aaron and communicated my frustrations with Matt. It was not until Aaron got involved that things started to move along and on the 3rd visit, the Uconnect was fixed and Aaron provided EXCELLENT customer service. My above ratings completely reflect my experience with "Matt Ryan" and I sure hope he's not family related to the over all dealer ownership as I will certainly never have him help me again.... This is one Service Manager that does not make customers a priority... Aaron, thank you for your time, effort and listening to my frustrations!!! Perhaps they should promote you to the Service Manager, I think you would do a fine job at it. More

Friendly staff. The process was very easy and fairly fast. The staff was all direct and straight to the point. Bruce setup a time to deliver the car so that I don't have to make an extra trip out to Buf fast. The staff was all direct and straight to the point. Bruce setup a time to deliver the car so that I don't have to make an extra trip out to Buffalo. Great experience. More