Ryan Auto Mall

Upon arriving at the RYAN Buffalo Dealership, I asked for Scott Goodmanson, because I had bot a "near-new" used Astro Van from him before, and was very satisfied with that vehicle (still am), and with my pre Scott Goodmanson, because I had bot a "near-new" used Astro Van from him before, and was very satisfied with that vehicle (still am), and with my previous positive experience with Scott Goodmanson. I had also scanned the "CAR SOUP" listings on line, and found that RYAN had in stock two 2010 EXPRESS Passenger VANS I was interested in. Scott was very helpful in showing me the two vans, answering my many questions, and then turned me loose to look the vans over in more detail, without any "sales pressure". After a test drive, and a few more questions answered, I was convinced the Express Van I selected was right for me. I was not satisfied with the trade-in allowance the used car manager proposed for my older van, so I decided to purchase the 2010 Expess Van without a trade-in. Better for RYAN....not so much for me, but I can live with it.....(The price was fair) I look forward to enjoying my 2010 CHEVY EXPRESS VAN for years to come. John Bonneville Plymouth, MN More

Bruce is an excellent communicator. He answewed all my questions and concerns in a professional manner in a very short time frame. I worked in sales for thirty years training insurance agents. Mr. Varne questions and concerns in a professional manner in a very short time frame. I worked in sales for thirty years training insurance agents. Mr. Varner was excellent in uncovering my need, getting a price and date commitment and closing the deal. Ryan Auto Mall is fortunate to have this person representing their dealership. I have already given out his name to four potential customers from Illinois. Yes....He did ask for referrals as all good sales people should. Looking ahead at question #2, all those issues were discussed with Bruce, there is nothing I would change. He gets an A+ on expertise, customer service and paying attention to detail. More

I am very pleased with the service and sales I recently recieved from the crew at Ryan Chevrolet when I purchased my Suburban. The dealership was clean and attractive. They has lots of inventory to look recieved from the crew at Ryan Chevrolet when I purchased my Suburban. The dealership was clean and attractive. They has lots of inventory to look at and had many choices among the model suburban I was looking for. The cars also seemed reasonably priced which is what brought me to Ryan in the first place. Scott Goodmanson greated me in the lot promptly and was a freindly person who seemed sincerely interested in helping me, not just selling me a car. Although he was very busy at the time, he made sure I was taken care of and led me thru the process quickly and expertly. He made sure other people assisted me as needed and they were kind, courteous and quick as well. I did not feel pressured to buy and the negotiations were comfortable and honest. Overall it was a great car buying experience and I am happy with my Suburban. More

Sales person, John N was wonderful. He came out in the pouring rain to greet us. With his umbrella in hand. John was friendly, informative and his face was familiar as he's been there for many years & has pouring rain to greet us. With his umbrella in hand. John was friendly, informative and his face was familiar as he's been there for many years & has knowledge of his product. I undersand it's common practise to then try to sell all the add-ons (rust/finish protections etc),however it's breathtaking to see the cost of all this. The lady who presented these options was professional & very accepting when we declined the options. The only thing I would suggest changing is when the buyer gets to the office for the final paperwork & warrantly packaging is presented - give the buyer all the options right away. We were going to declined all warranties originally and after that the gentleman (who was very nice & friendly) verbalized a $100 deducitable option we did take out a warranty. Since then I have heard of a $200 deducible & we would certainly have considered this option as wekk had we known of it. So please in the future, have your people give all the option up front and let the consummer be able to weight all their options for what is best finicially for them. Your people at the dealership were friendly, knowledgeable & very pleasant to work with. This was from John N who came out in the rain to greet us, the young woman behind the receptionist desk and all the others we delt with. I would suggest to anyone looking for a car to talk to John N. As I side note, this was not our 1st trip to a Chev dealer looking for a vehicle, but when John suggested the Equinox & we took it for a drive, it was sold! More

We were treated friendly, polietly, honestly, and with fairness by everyone in the dealership and sales process when we were in the market to purchase a new vehicle. They had a nice selection of the cars fairness by everyone in the dealership and sales process when we were in the market to purchase a new vehicle. They had a nice selection of the cars we were interested in, explained the options, answered all our questions and negotiated openly. More

Ryan Chevrolet, I recently purchased a 2010 Chevrolet Ryan Chevrolet, I recently purchased a 2010 Chevrolet Short Box Pickup from your dealership. The truck was listed for sale on eBay and after visitin Ryan Chevrolet, I recently purchased a 2010 Chevrolet Short Box Pickup from your dealership. The truck was listed for sale on eBay and after visiting with Bruce Varner several times about questions that I had, I chose to use the Buy It Now. My concerns were that all of the paperwork that came with the truck when it was new would be with it when I purchased it. I received many excuses and received no paperwork of any kind. I also asked about the condition of the paint on the pickup. He assured me there was only one scratch on the truck. Upon arriving at the dealership I noticed there were several more and it was in your presentation room where I could not see that you had actually buffed completely through the paint on the driver's door. I would like to thank the dealership for the lady who picked me up at the airport and transported me to your dealership. She was very kind and prompt. Upon thinking about this transaction, if I had to do it again, I would have had her take me to the airport and I would have flown back without the truck. I also found it interesting that your dealership wanted my social security number when I paid for the truck with a cashier's check. I did not give them the social security number and by law, unless financing, you cannot request a customer's social security number. I have not yet left feedback on eBay for this purchase but at this point I am sure it will not be favorable. We have a number of vehicles from pickups to Escalades, from Corvettes to entry level Chevrolet products and we have purchased from many dealers, but never had this experience. I have yet to be contacted by the dealership since the purchase of this truck except for a survey which I declined hoping we would resolve some issues. Bruce indicated he would provide me with an Owner's Manual which is far from all the paperwork that the truck came with. I have yet to see that. Thanks for your time and consideration in reading my comments on your dealership. I am considering sending a carbon copy of this letter to the regional representative for your Chevrolet dealership as well as the Better Business Bureau. More

my experience at ryan chevrolet wa sexceptional a sit has been in the past with vehicles ive purchased. Scott was a great salesman a smikki in financing was also i would recommend ryan chevrolet to all my fr been in the past with vehicles ive purchased. Scott was a great salesman a smikki in financing was also i would recommend ryan chevrolet to all my friends.Lynn Foshaug thanks again scott mikki and all the ryan chev family!!!!!!!!!!!!!!!! More

This is the second time a car has been purchased from Ryan. My goal was to have the 2001 Impala repaired; however, finding the extent and cost of repairs, it was to my advantage to replace the car. F Ryan. My goal was to have the 2001 Impala repaired; however, finding the extent and cost of repairs, it was to my advantage to replace the car. From the beginning in meeting Richard, then Scott, it was a totally pleasant experience! Everyone was kind, patient, friendly, and performed with great teamwork. I couldn't be more pleased. More

We found the sales person to be extremely helpful and friendly. Scott helped us clear our old car and moved the trailer hitch to the new car without us asking. He was concerned about all aspects of the s friendly. Scott helped us clear our old car and moved the trailer hitch to the new car without us asking. He was concerned about all aspects of the sale and the follow-up. All of the support people, Mickey, Lisa, Rob were gracious and competent and friendly. We loved doing business with Ryan Auto Mall and would recommend them to any of our friends. The whole experience was easy and time effective. More

Ryan auto mall always goes above and beyond, and this time was no exception. Bruce Varner was wonderful the communication was exceptional every question I had was answered before I closed. One thing I li time was no exception. Bruce Varner was wonderful the communication was exceptional every question I had was answered before I closed. One thing I like about Ryan is that when you walk in the place the friendliness is superb you are always greeted with a smile and a warm feeling like they are family. I would recommends them to anyone. Thanks to Bruce for my new car and I hope soon we do business again,because I will need another car for my kid. More