Ryan Auto Mall

I dealt with Bruce and bought a car sight unseen.....I flew from NH/NY after much apprehension. Bruce met me at the airport, we went back late at night and did the paperwork, and I drove the cars home abo flew from NH/NY after much apprehension. Bruce met me at the airport, we went back late at night and did the paperwork, and I drove the cars home about 1300 miles with NO ISSUES. SO EASY and NICE!!!......BEST EXPERIENCE I ever had!!!......The car did and still exceeds any expectations and was in better shape then I even expected.....Super Helpful and would WILL buy from him AGAIN!!!!......I wish everyone else was HALF as decent as them!!!...YOUR the man BRUCE!!!!....Rob More

Bruce was great to work with. Bruce was in contact with me by e-mail every step of the way. I would recommend anyone to use Ryan's. I purchased the truck sight unseen, and was everything claimed. I had onl me by e-mail every step of the way. I would recommend anyone to use Ryan's. I purchased the truck sight unseen, and was everything claimed. I had only picture to look at, and every detail was accurate. More

We needed to find a late model, lower mileage vehicle after an encounter that my Grand Prix had with a very unlucky deer. I wasn't really sure what I wanted, I just knew that the car HAD to be a 6 cylind after an encounter that my Grand Prix had with a very unlucky deer. I wasn't really sure what I wanted, I just knew that the car HAD to be a 6 cylinder, nicely equipped, with leather and a sunroof. I found a car at our local dealer that I really liked, but just could not come to terms as far as the price was concerned. I didn't feel I was being stubborn, just realistic. I found a car on the internet at Ryan that I thought might fit my needs. I had talked to Dermott beforehand, so he knew that my husband and I were coming over to take a look at the car, an Impala LT. I drove the car and even though it was a 6cyl 3.5, it did not seem zippy enough. He looked through the inventory on the computer looking for another Impala LT with the bells and whistles I wanted with the 3.9 that was in my price range without much luck. He then thought of a car that one of his co-workers had been driving as a perk. I drove the car, a red 3.9 that had everything I wanted. I thought it was a very fair price. He printed a car fax on it, and I ended up buying the car. Everyone at Ryan that we encountered was friendly and professional, and I give them 2 thumbs up. It was well worth the drive to Buffalo! More

Every aspect of the process that we went to from online to picking out a car and e-mailing the sales associate dermott, and then going into the showroom and meeting him he was very friendly and polite. The to picking out a car and e-mailing the sales associate dermott, and then going into the showroom and meeting him he was very friendly and polite. Then we met mikki from your finance department who was very patient in explaining every financial detail. To getting the keys and driving home. More

I have been to Ryan's twice recently, once for an oil change and the second for a transmission flush. Both times, everyone, was so friendly and helpful and went way above and beyond any service I have h change and the second for a transmission flush. Both times, everyone, was so friendly and helpful and went way above and beyond any service I have had in the past at other businesses. Ryan has my future business, without a doubt! More

Everyone one at the dealership was helpful and friendly. They had me tour the dealership so I knew where everything was and John walked through the operation of all the "buttons" on my new vehicle. I would They had me tour the dealership so I knew where everything was and John walked through the operation of all the "buttons" on my new vehicle. I would recommend my friends to him. The dealership is very clean and well maintained. More

I recently brought my car in for service and Jeff was great to deal with. He met me at my car, was very friendly and helped explain things to me so I understood what services I needed now and what servic great to deal with. He met me at my car, was very friendly and helped explain things to me so I understood what services I needed now and what services could wait until my next visit which will be at Ryan because I will definitely be back! Thanks, Jeff! More

First time customer and Jeff did a great job. Jeff was speedy and profesional. He advised of any needed service concerns and provided an estimate. My vehicle was even washed after service. Looking forward speedy and profesional. He advised of any needed service concerns and provided an estimate. My vehicle was even washed after service. Looking forward to returning for futrue vehicle needs. Thanks Jeff. More

The vehicle purchase process was an easy one, and then when we tried to handle our own vehicle freight. The contractor we hired never showed up and left us in a tight spot. With an upcoming trade show w when we tried to handle our own vehicle freight. The contractor we hired never showed up and left us in a tight spot. With an upcoming trade show we needed our van badly and Jake arranged for a contractor he has worked with in the past to pick up the vehicle almost immediately after we asked for his help to get the van here in time. He went above and beyond and when we finalized the freight deal it was 9pm. We were very impressed with his efforts and excellent communication throughout the process. I would highly recommend this dealer based on our experience with Jake. More

Overall great experience with Brian at Ryan Auto Mall. He was well informed on the used vehicle that I purchased and while the business offices were busy while I was there and I had to wait longer than ho He was well informed on the used vehicle that I purchased and while the business offices were busy while I was there and I had to wait longer than hoped to actually sign papers, he kept me updated with the timing which was appreciated. The only thing that was annoying was that the car did not come with a full tank of gas - maybe I was naive and should have negotiated this as part of the deal, but just assumed that when I got in my car to drive off the lot that it would be full of fuel. I even went back in to ask if they forgot to fill it and was informed they only try to make sure used cars have ~1/4 tank. Its a little thing, but after spending $17,000 on a vehicle, a full tank of gas seems reasonable. This didn't leave a great taste in my mouth, but didn't have any more time to push it further. More