Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rydell Chevrolet Buick GMC Cadillac
Grand Forks, ND
161 Reviews
Filter Reviews by Keyword
By Type
Showing 161 reviews
March 27, 2018
Leased a new GMC Terrain Craig was very helpful in this process. Answered any questions I had. He explained how everything worked helped me set up the onstar. Very knowledgeab Craig was very helpful in this process. Answered any questions I had. He explained how everything worked helped me set up the onstar. Very knowledgeable. More
by Melolson13
Employees Worked With
Craig Croaker
Helpful March 25, 2018
Purchased a 2018 Chevy Equinox Our experience with Rydell was superb. Our salesman was friendly and easy to work with. He knows his products really well and helped us find exactly w Our experience with Rydell was superb. Our salesman was friendly and easy to work with. He knows his products really well and helped us find exactly what we wanted. I would highly recommend working with Craig Croaker. Thanks for the service Craig! Thanks Dan Warner More
by Dan Warner
Employees Worked With
Craig Croaker
March 24, 2018
Worked out great! Found what we wanted. Our salesman Craig Croaker was a no hassle salesman and very helpful. We had no issues.... found what we wanted...gave us KBB for our trade... Our salesman Craig Croaker was a no hassle salesman and very helpful. We had no issues.... found what we wanted...gave us KBB for our trade... More
by Rob Phillips
Employees Worked With
Craig Croaker
March 06, 2018
Shop Anywhere Else Do not waste your time. We called Rydell on Thursday to set up an appointment to purchase a vehicle we found online. The sales rep (Craig Croaker) Do not waste your time. We called Rydell on Thursday to set up an appointment to purchase a vehicle we found online. The sales rep (Craig Croaker) said the vehicle was unavailable at the time because it was brand new to them and still under inspection, so we were instructed to call first thing in the morning so they could get us an appointment to see it. We called right at Rydell’s opening time (8 a.m.) Friday. Croaker asked us to come in at 11. We were on time, (not to mention we paid a babysitter to ensure the process went as timely and smoothly as possible) only to have him tell us there was a “problem”. The problem turned out to be that another sales rep had set up an appointment for someone else to see the vehicle, and according to Rydell management (Ben Knudson), “hidden” (his words) not only the keys, but also the vehicle. No one was able to tell me exactly what that meant. Despite the other party’s appointment not being until 12:30PM, we were not allowed to see the vehicle Rydell had scheduled us an appointment to see. I asked what we could have done differently or what they recommend shoppers do to avoid this mishap. Knudson tells me “this happens” and “with 30+ salesmen, it actually happens at least once every 3 months”. Actual quotes. Kathy Lind, the customer service manager, followed up by calling my husband (unsolicited) many hours later on Friday, saying she was told about the situation by Knudson and “shocked”, telling us she’s never heard of it happening to anyone. However, the dealership did nothing to rectify the situation. Kathy offered an unsatisfactory deal on a vehicle we had no interest in. We followed up with a counter offer (that would have cost dealership less than $1,000; we certainly weren’t asking for a free vehicle) and were promised a call on Monday. We waited all day for a call that never came. Now another day is half over, and no response from Rydell. Unreal. More
by AttemptedShopper
Employees Worked With
Kathy Lind, Ben Knudson, Craig Croaker
January 17, 2018
New truck purchase We bought our new truck from Dylan Haley and had a very pleasant experience with him. He was very knowledgeable about the vehicle. He has a pleasant We bought our new truck from Dylan Haley and had a very pleasant experience with him. He was very knowledgeable about the vehicle. He has a pleasant personality and was easy to work with. He explained everything to us about the truck and how to use the different options. He was very polite with us. We would definitely recommend him to anyone buying a vehicle. More
by Marilyn
Employees Worked With
Dylan Haley
November 16, 2017
Fast but amazing experience! Craig was amazing to work with!! He listened to my needs and wants and covered them all, no questions asked. It was a super fast process and he made s Craig was amazing to work with!! He listened to my needs and wants and covered them all, no questions asked. It was a super fast process and he made sure I was happy with everything and answered all my questions. He walked me thru all the fun gadgets in my vehicle and made sure I understood all of them......he stayed in my vehicle with me and walked me thru the Onstar process to make it easy for me. I absolutely love my new Enclave and I would recommend Craig to anyone, he is the best! More
by Allison Lemieux
Employees Worked With
Craig Croaker
November 01, 2017
Excellent buying experience!!! We had an absolute excellent buying experience when we purchased our GMC Acadia! Justin Bjarnason was our salesman and he went above and beyond what w We had an absolute excellent buying experience when we purchased our GMC Acadia! Justin Bjarnason was our salesman and he went above and beyond what we expected! He was thorough and upfront with everything! He made sure we had our minds set on the right vehicle! He kept asking us if we wanted to see anymore vehicles because his ultimate goal was to be 100% sure we loved the vehicle we were going to purchase. We had no pressure from him into buying the Acadia. I say that because we had decided to go with the Acadia if we were going to purchase from Rydell. We had other vehicles we were interested in at other dealerships, but the buying experience with him was ultimately the best and that played a huge factor in us buying from Rydell. He was very patient with us and let us make the decisions without trying to talk us into buying. When we got the approval to purchase the Acadia we told him around what time we would be in. He had the car nice and clean and ready to go when we arrived!! Also all the paperwork was waiting for us when we went inside! We didn't have to wait for anything! Justin knows what it takes to give an excellent experience! I will definitely go to Justin in future purchase and I am recommending him to anyone I know that is looking to purchase another vehicle! Thanks, Justin!!! More
by Andrew R Legg
Employees Worked With
Justin Bjarnason
October 14, 2017
Wes Jacobson Wes was amazing He's friendly and polite. Wes was great to work with.I will be sure to send all potential car buyers his way. I had a Great experience Wes was amazing He's friendly and polite. Wes was great to work with.I will be sure to send all potential car buyers his way. I had a Great experience buying my first brand new car. Thanks Wes! More
by princess10
Employees Worked With
Wes Jacobson,and others whose names I have forgotten.
October 01, 2017
My experience with repair dept. The salesman and technicians were excellent. But having a computer problem with our used vehicle, it has been an inconvenience . I spent the entire d The salesman and technicians were excellent. But having a computer problem with our used vehicle, it has been an inconvenience . I spent the entire day at the dealership while they were fixing my truck, to no avail, have to make another appointment to get things fixed right. I was at the dealership for 7 1/2 hours. My salesman stayed with me the entire day. Every half hour he was checking on the status of my vehicle. I would recommend Brian Schneider to any and all who decide to go to Rydells. Rod Troftgruben was very apologetic for the inconvenience. More
by gordoncurtiss
Employees Worked With
Brian Schneider, Rod Troftgruben
August 29, 2017
Very upsetting situation!! Felt taken advantage of! Bought a vehicle for over $10k and it was going to need over $1000 worth of work right away! If I could have given 0 stars I Felt taken advantage of! Bought a vehicle for over $10k and it was going to need over $1000 worth of work right away! If I could have given 0 stars I would have, I finally found a vehicle I liked in my price range and they wouldn't even budge on trying to help me get the mechanical issues of it fixed. I wasn't asking them to fix the broken door handle or give me a second set of keys those I was going to do on my own. I wanted the mechanical issues that would cost me more money in the very near future. More
by lind123
Employees Worked With
Tyler Bedney
