Rydell Chevrolet Northridge

I purchased my 2001 Yukon and 2015 Suburban from Rydell Chevrolet. I had always been satisfied with dealing with sales people and service assistants. This particular service didn’t go as well. It started o Chevrolet. I had always been satisfied with dealing with sales people and service assistants. This particular service didn’t go as well. It started off as getting an earliest appt at 10:30am. I arrived and completed the startup paperwork. I needed new front struts at 50,000 miles. I was told that my vehicle would be in the braking section of service and there was 2 vehs ahead of me. That afternoon I was advised that they were behind and it would be done on Friday. Friday rolled around and I was advised it would be ready on Monday or Tuesday. I picked up it on Tuesday. So four working days to finish with 2 cars in front of me is unsatisfactory. And vehicle wasn’t washed like it had been every other time I’ve had it serviced. I’m only supposing that there is only one skilled worker for brakes and suspension. I asked to pick up my vehicle to use for the weekend and was told that if I took it out from the dealership I would lose my spot in line..Needless to say. Very very disappointing More

Always a pleasure doing business with Rydell service. David did a great job! Will be back for next oil change. David did a great job! Will be back for next oil change. More

I went through my credit union to purchase my truck, so I didn’t interact with anyone from the dealership. didn’t interact with anyone from the dealership. More

Joe did a good job at setting the right expectation and keeping me informed easily through approved texts. Came in w/out an appt. and was greeted promptly on a Monday late morning and was in and out with n keeping me informed easily through approved texts. Came in w/out an appt. and was greeted promptly on a Monday late morning and was in and out with no issues. More

Mike A , is allows amazing, very helpful and kind , wouldn’t take my vehicle anywhere else, thank you Mike A . wouldn’t take my vehicle anywhere else, thank you Mike A . More

The dealership is OK but my car is defective. The starter motor went at 55,000 miles, the alternator at 65,000 miles and then the alternator went again at about 90,000 miles. Then you had the ne The starter motor went at 55,000 miles, the alternator at 65,000 miles and then the alternator went again at about 90,000 miles. Then you had the nerve to charge me $1400 to fix the car when you should have fixed it for nothing. I am waiting for my Toyota Highlander to come in so I can get rid of this piece of crap once and for all. More

Jim Murphy provided excellent customer service and delivered as promised. Jim is knowledgeable and was able to answer all questions about required maintenance. Very quick response via text/phone a delivered as promised. Jim is knowledgeable and was able to answer all questions about required maintenance. Very quick response via text/phone and would highly recommend the Rydell service department. More

This is my 3rd truck Best dealer around! Specially Cruz my sales guy👍🏽 Thank you!! Specially Cruz my sales guy👍🏽 Thank you!! More

Good service. Found truck I wanted. Process was smooth and in reasonable time we completed purchase. Found truck I wanted. Process was smooth and in reasonable time we completed purchase. More

Nathan was very communicative and helpful. Appreciate his transparency and ease when talking with him. He showed me numerous options, asked the right questions, etc. Appreciate his transparency and ease when talking with him. He showed me numerous options, asked the right questions, etc. More