SONS Chevrolet Cadillac

Took my brand new 2026 Denali with 18,000 miles in for an oily residual all over the struct tower and frame. They stated they had the car on the lift and found no leak. I went down there, the car was not on oily residual all over the struct tower and frame. They stated they had the car on the lift and found no leak. I went down there, the car was not on the lift, I showed them the leak by pointing it out and the service manager denied that it was a leak and stated multiple things what it was from and stated it was never on the lift. Road grim, protective undercoating, and tire shine. I then proceeded to bust all those theories and he still denied that the black oily, sticky, gunky residue all over the underside of my car was some type of oil. I then took my car to Riverside GMC and they knew exactly what it was and had it diagnosed the next day. More

I REALLY ENJOY THE SERV DEPT AND EVERYTHING THE FACILITY HAS TO OFFER. RECOMMEND 10 OUTTA 10. HAS TO OFFER. RECOMMEND 10 OUTTA 10. More

Becky did a great job of explaining the service on my truck got it in and out fast . truck got it in and out fast . More

SONS Chevrolet always provides the best experience. Jonathan in service is always helpful and considerate. Jonathan in service is always helpful and considerate. More

I always service my vehicle with sons and using gm points is nice, as well as courtesy wash is nice, as well as courtesy wash More

Absolute best service advisors I have delt with, highly recommend to anyone looking for great service! recommend to anyone looking for great service! More

I purchased a new Cadillac Escalade from Chris and John at Sons Cadillac. Early in the life of the car, the dreaded engine light came on, followed by a loss of power, jerking motion and then a warning th at Sons Cadillac. Early in the life of the car, the dreaded engine light came on, followed by a loss of power, jerking motion and then a warning that stabilitrak had shut down. The car began to fill with the acrid smell of something burning, much like burning brakes. I was hungry and went into a fast food restaurant to eat, letting the car cool down for about 30 minutes. I came back out and everything seemed to work normally, but after traveling another 5 miles, the same thing happened again. I sent a message to John. Soon after I received a call from Roger the service manager. He told me that he was sending a rollback to pick the Escalade up. I was 50 minutes away from the dealership. In approximately 90 minutes the rollback had arrived and they took the car back to the Sons Service Center. The next business day I talked with Roger and he told me, Brandon, their service specialist had isolated the problem to a faulty fuel injector coil. The coil was not igniting the fuel in that cylinder and hence the engine was sputtering and lost power. The unburnt fuel was being passed on to the catalytic converter and that caused the burning smell. Later, I also learned from the service report that the Brandon had went above and beyond the call of duty, removing the valve cover and inspecting the valve lifters for possible malfunction. Roger told me that they had driven the car around twice to make sure that the car was working properly. He then said he would deliver the car to my house (I live about 1 hour from the dealership) both giving the car a final test and saving me from traveling to the dealership. Within approximately 90 minutes, the car was delivered to my house. I highly recommend Sons Cadillac for their outstanding service after the sale. I was impressed by the level of the technical expertise in their dealership. They were able to quickly diagnose and repair a difficult, intermittently occurring failure. Thanks to all for service with a smile after the purchase. Ten thumbs up to all involved. More

Bryan Harris was the worst salesman. My husband wanted to surprise me with a vehicle for Mother's Day. To make a long story short he mislead my husband who is a veteran and senior citize My husband wanted to surprise me with a vehicle for Mother's Day. To make a long story short he mislead my husband who is a veteran and senior citizen just to make a sale. We had an issue when we test drove the vehicle, time to pick it up after purchased and to get an extra set of keys. Bryan was very aggressive, not attentive, didn't know the correct info on the GMC Terrain. Just bad customer service More

Kraig and the Team at SONS Chevy-Cadillac are easy to do business with. No pressure, everything is upfront and straightforward. Nobody could come close to beating their price! This is my second new Chevy pu business with. No pressure, everything is upfront and straightforward. Nobody could come close to beating their price! This is my second new Chevy purchased from Kraig Mcahren. More