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SONS Ford Auburn
Auburn, AL
57 Reviews
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Showing 57 reviews
December 22, 2025
I’ve been here a number of times (over 8) for recalls on my vehicle. Here’s what I can tell you: they don’t update you. They keep your car with no estimate for how long they will have it. You have to call f my vehicle. Here’s what I can tell you: they don’t update you. They keep your car with no estimate for how long they will have it. You have to call for updates and they often won’t call you back. In my most recent visit, my service tech said he “doesn’t like to give estimates on how long something would take.” He didn’t tell me they didn’t have the part in house, didn’t tell me when/if he had ordered it, and still hasn’t told me if work has even been started on my car. It’s been 7 days since I’ve dropped it off, and 5 days of leaving messages until he finally texted me back. I truly believe you’d be better off taking your car to any other Ford dealership. More
by Torrent0289
Employees Worked With
Doc
September 19, 2025
Took a 2015 ford 150 in because of the back door not opening.We had received a recall that this might happen. They informed my wife that the part under the recall was not the problem. They informed her opening.We had received a recall that this might happen. They informed my wife that the part under the recall was not the problem. They informed her the cost of the repair would be $1900+ to repair. Her not knowing what the average cost of something like this she gave them the go ahead. When I found out about it I called to question them about what was going on. They gave me the run around and did not return any calls (5) times. I talked to with two different individuals who said they would call me right back within a minute but never did. We got the vehicle back today wih over a $1900 invoice with a list of parts that could not all go wrong at once. I have dealt with many people and companies for over 50 years and have never been treated so poorly. I feel as though I have been robbed and been treated with no respect. I would advise no one to ever do business with this dealership. I am still in disbelief that a company can do something like this and stay in business. If I worked for a place like this I would hang my head in shame. I hope that people look at the reviews of this service department before making a purchase even though it might be a better deal. This tells you the true character of this dealership. More
by Wade
Employees Worked With
Garrett
April 27, 2025
Very bad experience. My purchase was a cash deal. 3 hours to get there and 2 hours to do 10 mintues of paperwork. My truck was nasty, had error codes, and a leaking trans My purchase was a cash deal. 3 hours to get there and 2 hours to do 10 mintues of paperwork. My truck was nasty, had error codes, and a leaking transfer. case. They said they cleaned it and did an inspection..That didn't happen...Never again More
by dharley1962
Employees Worked With
No names at this time
April 12, 2025
Brayden Hinman, our sales associate, was both professional and courteous! Great deal for us too! Thanks Brayden. Joe Priest Pensacola, Florida professional and courteous! Great deal for us too! Thanks Brayden. Joe Priest Pensacola, Florida More
by JMGRPRIEST
Employees Worked With
Brayden Hinman
March 19, 2025
We purchased an extended warranty (I know, I know) and when we sold the car we contacted Chris Curry to get a refund on the warranty. we send in the paperwork he requested and he told us they owed us $1,8 when we sold the car we contacted Chris Curry to get a refund on the warranty. we send in the paperwork he requested and he told us they owed us $1,837.56. We never received it. I have called and emailed him several times but they refuse to give us back the money that is ours. I would not recommend this dealership to my worst enemy! More
by Pig
Employees Worked With
Chrsi Curry
February 02, 2025
The service department at this dealership is extremely unprofessional and rude. They only service customers who they like. They kept my vehicle for a week without a diagnosis and wanted to charge me $360 unprofessional and rude. They only service customers who they like. They kept my vehicle for a week without a diagnosis and wanted to charge me $360 for letting it sit in their parking lot, When asking for a service receipt detailing what all had been done to the car to warrant the diagnosis fees, they told me to never come back. They did not provide any updates about my car unless I called and asked them. They kept giving me the run around about waiting for the Ford Tech line to reach out to them. I later found out from Ford that they had been notified of what to do with my vehicle even though they told me on 3 separate occasions they were still waiting on a response. Kayla is not fit to be a service manager and needs to be replaced. Garrett is also the most incompetent service advisor I have ever worked with at any dealership I have ever been to. Take your vehicle somewhere else to be serviced if you actually want it to be fixed! More
by Katie
Employees Worked With
Kayla Whiteherd, Garrett
February 01, 2025
My wife and I had an excellent experience at SONS Ford Auburn. Mason Mayes was the salesman that assisted us and he made the experience seamless. I would definitely recommend using Mason and his support t Auburn. Mason Mayes was the salesman that assisted us and he made the experience seamless. I would definitely recommend using Mason and his support team. More
by jrackley1988
Employees Worked With
Mason Mayes
