SONS Ford Auburn

I use Son's on-site service. This is easily coordinated thru Courtney, the Service Representative. She quickly arranged it to be performed to best meet my schedule. Victor, the This is easily coordinated thru Courtney, the Service Representative. She quickly arranged it to be performed to best meet my schedule. Victor, the technician, is extremely competent and works quickly. Both he and Courtney are pleasant and professional. They have been taking care our Explorer since new and have kept in the best mechanical condition. They are a pleasure to deal with. More

Had a minor service problem. Thomas in the Service Department was exceptionally friendly and helpful. My issue was resolved in less than one hour. Will definitely ask for Thomas Thomas in the Service Department was exceptionally friendly and helpful. My issue was resolved in less than one hour. Will definitely ask for Thomas when I need my next service. More

Ben helped answer any questions I had. I highly recommend you contact him if you’re in search of a new vehicle. I highly recommend you contact him if you’re in search of a new vehicle. More

Good had oil change and tires rotation didn’t take long customer service was very good customer service was very good More

Took a 2015 ford 150 in because of the back door not opening.We had received a recall that this might happen. They informed my wife that the part under the recall was not the problem. They informed her opening.We had received a recall that this might happen. They informed my wife that the part under the recall was not the problem. They informed her the cost of the repair would be $1900+ to repair. Her not knowing what the average cost of something like this she gave them the go ahead. When I found out about it I called to question them about what was going on. They gave me the run around and did not return any calls (5) times. I talked to with two different individuals who said they would call me right back within a minute but never did. We got the vehicle back today wih over a $1900 invoice with a list of parts that could not all go wrong at once. I have dealt with many people and companies for over 50 years and have never been treated so poorly. I feel as though I have been robbed and been treated with no respect. I would advise no one to ever do business with this dealership. I am still in disbelief that a company can do something like this and stay in business. If I worked for a place like this I would hang my head in shame. I hope that people look at the reviews of this service department before making a purchase even though it might be a better deal. This tells you the true character of this dealership. More