SVG Urbana

Everyone was so nice. Trina explained in detail every issue with my vehicle that needed to be addressed as well as showed pictures of all damage to my vehicle. Trina explained in detail every issue with my vehicle that needed to be addressed as well as showed pictures of all damage to my vehicle. More

Haley was very professional. Adam and she took time to get me every disount I could get. They explained everything in great detail, and I was given undivided attention. The warra Adam and she took time to get me every disount I could get. They explained everything in great detail, and I was given undivided attention. The warranty was explained completely. More

Employees explained everything step to me. Cost was explained before job was completed. No surprises. Cost was explained before job was completed. No surprises. More

Always great to work with very knowledgeable Very good at Communicating what the issue is in layman terms at Communicating what the issue is in layman terms More

Super friendly, polite, and knowledgeable folks. Always a pleasure during my service visits for the truck I purchased from them. Always a pleasure during my service visits for the truck I purchased from them. More

Everyone were really nice and Adam made sure that I got what would be a perfect fit for me. Overall great place to buy a vehicle. what would be a perfect fit for me. Overall great place to buy a vehicle. More

Adam and his crew at SVG make buying a vehicle pleasant again. Thanks and keep up the good work! again. Thanks and keep up the good work! More

Excellent customer service! And trustworthy! Highly recommend for service and sales. I live nearly and hour away and they are worth the travel. And trustworthy! Highly recommend for service and sales. I live nearly and hour away and they are worth the travel. More

Service receptionist was on her cell phone talking to her mom while I stood there for a good 2 min before she greeted me. Then she could not get logged into the system to check me that added another 5 min or mom while I stood there for a good 2 min before she greeted me. Then she could not get logged into the system to check me that added another 5 min or so. After they had to scan the truck twice because they couldn’t figure out the system all in all almost 10 min to check in for a bed cover to be installed. Appointment was at 0830 bed cover is a 30 min install if that. Finally around 10 AM they said the truck was done. I walked out and the cover looked different from what I had ordered. Didn’t have time to figure it out as we were headed out for vacation. A few days later I get a call telling me they installed the wrong cover telling me we can get you in tomorrow at 0800 which is funny b/c originally the appointment was scheduled almost a week out because they were busy. Took a full day off work instead of a half day for the install now they are telling me I need to take another day off to switch out the cover or pay the $600 dollar difference for the service departments mess up. More than happy to have a deal worked out but I know for a fact your dealer cost is less than customer cost plus you would sell my cover to someone else. All the dealership is trying to do is make me pay for the mixup in which the dealership had to buy the other truck a new cover. Thst is not I expect business to be done. More

They did a really great job and got me in what I needed to get in to get in More