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SVG Urbana

Urbana, OH

Overview
Employees
Reviews
Vehicles
4.5
57 Reviews
At SVG Urbana LLC, our entire team works together to provide you with the ultimate Chevrolet, GMC shopping experience. We are here to exceed your expectations, deliver the best service possible, and make car shopping fun again.
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1100 Scioto St.

Urbana, OH

43078

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Showing 57 reviews

August 21, 2026

Dietrina was super helpful and kind. When I brought my car in, they got everything done fast. I really liked having the video of the service as well. More

by K. DeBoard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trina Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2026 -

SVG Urbana responded

Knowing that the quick turnaround and video overview of your Cadillac XT5’s service met your expectations is rewarding. Your positive feedback on our team’s helpfulness means a great deal to us.

August 18, 2026

We had such a pleasant time purchasing our Tahoe. Everyone was so helpful and so nice. The dealership was clean and very tidy. Felt like family by the time we left More

by karen97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Lindsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Laillier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2026 -

SVG Urbana responded

Hearing that you felt like family by the end of your purchase means a lot to our team. We’re pleased our staff could make buying your new Tahoe a welcoming and comfortable experience.

August 11, 2026

Accepted warranty decision was reversed after I left dealershiip and work had begun. Do not like working with service dept. at SVG. Always pushing to do more work at very high costs. Looking to move More

by bishj09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trina Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2026 -

SVG Urbana responded

We're sorry that you didn't have a completely satisfying experience. We'd love the opportunity to learn more and address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 07, 2026

My tire problem was taken care of in a timely manner and very efficiently. THANKS !!! More

by Lora stelzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trina Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Lyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2026 -

SVG Urbana responded

Knowing that your tire issue was resolved quickly and efficiently means a lot to our service team. Thank you for choosing our service department for your Chevrolet Trax.

August 07, 2026

Dealership is clean and professional. Service reps are friendly and knowledgeable. Work was performed promptly. More

by willowsine0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trina Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2026 -

SVG Urbana responded

Knowing that you found our facility clean and professional means a lot to our service department. We’re glad the service on your GMC Terrain was prompt and that our reps could share their expertise.

August 07, 2026

Everyone was very helpful and experienced. I have to give a big shout out to Jordan for his great communication skills. He let me know what the issue was and how it was going to be fixed. More

by annaleigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Cayot
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2026 -

SVG Urbana responded

Your mention of Jordan’s communication highlights how our service team aims to keep customers in the loop. We’re pleased we could keep you informed about the issue and repair on your Scion xB, and your shout out means a lot to us.

August 05, 2026

Communication from sales team to customer not good. Promised full tank of gas, only had 1/4 tank. Took 2 weeks before my truck was ready to drive home. Vehicle listing showed 2 keys, sales team tried t More

by den
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam Newman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Laillier
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2026 -

SVG Urbana responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

August 05, 2026

Needed front brakes replaced and cabin air filter changed. I was in and out in about 90 minutes. Great job done by Trina and the Service team! Thanks! More

by gregproud048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trina Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry I don't have the service tech's name but good job on him!
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Aug 05, 2026 -

SVG Urbana responded

Knowing you were back on the road in just 90 minutes is rewarding. Trina and our service team were glad to replace your front brakes and cabin air filter on your Buick Envision. Your praise means a lot to us.

July 29, 2026

had an issue, they never came up with a solution nor does the business answer the company phone. better customer service needed badly. im sure a solution wont be found More

by kileycaldwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sara Laillier
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2026 -

SVG Urbana responded

Kiley, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

July 14, 2026

Staff was very helpful very knowledgeable and friendly. They definitely went above and beyond to satisfy my needs and wants More

by stewartje2379
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Laillier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2026 -

SVG Urbana responded

We’re glad our team’s expertise and friendly approach helped you find the right used Ram. It means a lot to hear they went above and beyond to address your needs and wants. We hope to assist you again whenever you need us.

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