Sacramento Chrysler Dodge Jeep Ram

🚫 Sacramento Jeep – A Masterclass in Dishonesty and Disrespect I’m writing this review to strongly warn other consumers: Avoid Sacramento Jeep at all costs. My recent experience with this dealership—e Disrespect I’m writing this review to strongly warn other consumers: Avoid Sacramento Jeep at all costs. My recent experience with this dealership—especially with Assistant Manager Oscar—was one of the most unprofessional, frustrating, and deceptive car-buying experiences I’ve ever encountered. ⚠️ Bait-and-Switch Tactics My family and I visited Sacramento Jeep to look at a used vehicle we were genuinely interested in. During the initial visit, we noticed $4,000 in added dealer-installed accessories—items we didn’t ask for and didn’t want. The sales representative and manager initially agreed to remove those charges. We didn’t finalize the deal that day, as I wanted to explore other options. That’s when Assistant Manager Oscar stepped in—and his behavior was completely out of line. When I explained I was still considering my options, he sarcastically suggested I buy a Nissan Altima because it’s “cheaper.” His tone was arrogant, condescending, and disrespectful. I was appalled. As a serious buyer who had done thorough research, I expected professionalism—not mockery. We left the dealership extremely disappointed. 📞 The Follow-Up and False Promises A few days later, I received multiple follow-up calls. Eventually, Oscar contacted me directly, and we agreed on a price over the phone—with all unnecessary charges removed. I reconfirmed the final agreed amount before returning to the dealership with my wife (the financing would be under her name). We were excited to proceed, especially our young child. Before initiating the credit application, I once again confirmed the agreed price with the sales associate helping us. She assured me the numbers were the same as discussed. However, after the credit was approved, Oscar returned—this time reinstating the $4,000 in dealer accessories, saying they were "mandatory." When I questioned this sudden change, I reminded him: We had already agreed on a final price twice—once during my first visit, and again over the phone. He himself had previously removed these charges. No one had disclosed these fees prior to running the credit. Oscar's response was dismissive, arrogant, and unacceptable: “I don’t remember you.” “It’s written on every car—you should’ve read it.” “If you don’t like it, you’re free to shop elsewhere.” This wasn’t just poor customer service—it was deliberate deception. At my request, a different manager came over, reviewed the situation, and confirmed I was telling the truth. The charges were finally removed—again—and we moved forward. 📝 Finance Department Pressure The problems didn’t end there. During the financing process, the representative aggressively pushed extended warranties. When we declined, she became clearly irritated, even saying she was losing commission because we chose not to add extras. She rushed through the paperwork so carelessly that she missed several required signatures, which led to multiple calls from various numbers the next day, disrupting us at work just to fix what should have been done properly the first time. 🚫 Final Verdict: A Dealership to Avoid Dishonest Pricing: Hidden charges are added after credit is run. Rude and Condescending Staff: Oscar’s behavior was insulting and disrespectful. Zero Transparency: Agreements are not honored, and nothing is disclosed up front. Pressure Sales Culture: Finance team prioritizes upselling over service. Lack of Accountability: Mistakes are passed onto the customer to resolve. 💡 Lesson Learned: This was our first and LAST purchase from Sacramento Jeep. I deeply regret trusting this dealership and hope others can learn from our experience. The level of unprofessionalism and manipulation here is staggering. There are plenty of reputable dealerships in the region—do yourself a favor and shop elsewhere. More

If I could give negative stars, I would. My Jeep’s check engine light came on, so my husband took it in on 2/27. Despite dropping it off at 8 a.m., they didn’t start working on it until the My Jeep’s check engine light came on, so my husband took it in on 2/27. Despite dropping it off at 8 a.m., they didn’t start working on it until the next day and later called saying it needed over $8,000 in repairs, suggesting we trade it in. When we picked up the car, the service reps criticized us for not calling ahead, and they wanted to charge us twice for diagnostics, which we argued. The car was leaking, and there were parts and bolts left on the seat—something that wasn’t there before. They hurriedly put the parts back on as the shop closed. We then went to Honda to trade it in, but they found fuel in the engine bay and declared the car unsafe. Since February, we’ve called dozens of times about the leak and shaking, but no one has responded. Now, in May, we’re stuck with a car we can’t drive or trade, and I will never buy a Jeep again. Stay away—don’t waste your time and money. More

WARNING: CHECK YOUR CREDIT REPORTS: If you or loved ones have visited this dealership recently check your credit reports if you have given them any information. Last weekend, my girlfriend and I casually we have visited this dealership recently check your credit reports if you have given them any information. Last weekend, my girlfriend and I casually went into the dealership to inquire about a car we saw online. After a test drive and a brief discussion with sales representative, the manager, who was introduced himself as Cameron took over the conversation. I advised Cameron that I had a preapproval letter from my bank (which I still have proof of, because they asked me to email them a copy of the message to one of their business emails). He asked me to fill out some basic information on a form so they could contact my bank and confirm my preapproval status. (My mistake.) I stopped Cameron before he left the sales desk and asked him directly, “You are not running my credit, right?” After mumbling a few things, he said, “No. Since you are already preapproved, they should have your information, so they will not have to run your credit.” I asked him again, “You’re not running my credit, right?” He looked at me in the eyes and said, “No.” We eventually left after he and I could not come to an agreement on the monthly installments, and my girlfriend and I went on with our day. Long story short, I received a credit alert the next morning, only to find that Cameron (or someone else) ran my credit through four different banks. I tried to contact management three times this week, leaving messages with other staff. I have still yet to be contacted. I will be filing formal complaints. More

Don't waste your time on this shop. I called to schedule a test drive for a 25k car but right before I drove to the place, the price has "secretly" increased to 32k If I hadn't chec I called to schedule a test drive for a 25k car but right before I drove to the place, the price has "secretly" increased to 32k If I hadn't checked the website, I would be trapped in a 4 hours drive for an overpriced car. Total scam. More